Customer Service Call Center

CIERA CHARLES

Harrisburg, PA · 223-***-**** Email · ad4xw2@r.postjobfree.com

SKILLS

•Customer Service Excellence • Problem-Solving Ability

•Client Rapport-Building • Prioritization

•Understanding Customer Needs • Calm & Professional Under Pressure

•Critical Thinking • Documentation

•Managing Multiple Tasks • Professional Telephone Demeanor

EXPERIENCE

2022

ENROLLMENT BROKER

MAXIMUS / HARRISBURG, PA

•Provided exceptional customer service to clients in fast-paced call center environment.

•Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

•Analyzed and collected customer information to prepare product or service reports.

•Built sustainable relationships and trust with customer accounts using open and interactive communication.

2021

CUSTOMER SERVICE REPRESENTATIVE

CLARKS RESOURCES / HARRISBURG, PA

•Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

•Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

•Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•Logged details of customer service calls in computer system following correct protocols.

2018 - 2020

DIRECT CARE WORKER

KEYSTONE PASSIONATE CARE / HARRISBURG, PA

•Responded promptly and positively to client requests for assistance.

•Supervised and assisted patients during showers and baths.

•Cleaned and organized client's living quarters to make living conditions more hospitable.

•Prepared and maintained records of client progress and services performed, reporting changes in client

condition to manager and supervisor.

2011 - 2018

CVO REPRESENTATIVE

EZ-PASS / HARRISBURG, PA

•Resolved customer inquiries regarding billing, charges, and payments.

•Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.

•Set up and updated customer accounts with interactions, payments and personal information.

•Maintained accurate and complete billing system and process.

EDUCATION

2009

GED, HARRISBURG AREA COMMUNITY COLLEGE

Contact this candidate