Varsha Jain

(Systems Engineer)

ad4xvt@r.postjobfree.com

PROFESSIONAL SUMMARY

7+ years of experience in Software Implementation, Configuration, Support and Quality Assurance in Healthcare and Lifesciences domain.

Experience working in an Agile project delivery model (SCRUM).

Proficient in working with software and support teams to troubleshoot production issues.

Strong understanding of QA Principles, QA Processes in an Agile delivery environment.

Expert knowledge of software testing, quality assurance best practices with Test Management.

Proficient in reviewing quality specifications and technical design documents.

Experience in writing clear, well-structured, and comprehensive test plan and executing test cases.

Involved in Estimating, prioritizing, planning, and coordinating quality testing activities.

Designed, developed and implemented Test Cases for customer’s healthcare study trials using a testing techniques like Boundary value analysis and equivalence partitioning.

Used JIRA, HP ALM QC and BugDB defect tracking system to log and track defects. Performed thorough regression testing and retesting while resolving defects.

Experience working with Atlassian tools: Confluence for creating and uploading all test deliverables and JIRA for securing test evidences.

Basic understanding of database MS SQL Server schema, design.

Experience writing basic SQL queries to fetch data from database.

Took additional Devops responsibilities for large Healthcare clients to setup and manage their system design workstreams (e.g. configuration, migration, integration, capacity setup etc.) as part of critical clinical trials.

Good coordination skills and experienced working with multiple IT teams involving QA Engineers, Project Managers, Software Developers, DBAs, Infrastructure & Network team etc. to ensure project quality is not compromised and project is delivered on time.

Able to quickly understand complex technological issues, deliver solutions and corrective actions to resolve problems.

Excellent communication and people skills.

Good listening and problem-solving skills.

Desire to learn new technologies and IT concepts.

Proactive in mentoring new team members and co-workers. TECHNICAL SKILLS

Testing Tools HP Quality Center8.0, OTM

Defect Management Tools JIRA, BugDB

Technologies Application Support, System Administrator, Functional & Manual Testing Defect Tracking Tools Quality Center, JIRA

Testing Methodologies Smoke, Functional, Non-functional, Integration, Regression, GUI, Black box, System and UAT

Windows Tools Microsoft Word Excel Access PowerPoint Operating System Windows, UNIX

DataBase MySQL, MS SQL Server

2005/2008, Oracle 10g/9i

SDLC Methodologies Agile, Waterfall, V-Model

ERP Applications Siebel

Varsha Jain

(Systems Engineer)

ad4xvt@r.postjobfree.com

WORK EXPERIENCE

Company 1: Oracle Solution Services (India) July 2019 - August 2020 Project 1: AMS SAAS 1

Role: Systems Engineer

Tools Used: Oracle 10g/11g, SQL Developer, SQL Plus, UNIX, Winscp, RDC, Command Prompt Responsibilities:

• Worked as a Technical Support Engineer across Infrastructure and Application Management.

• Provided Infrastructure and Application (SAAS Cloud) support to various Health Science Global Business Unit

(HSGBU) customers like GSK, IQVIA, Pfizer, Eli Lilly, Syneos Health, Covance, Icon, Novo Nordisk, Merck, Quintiles, Paraxel, etc.

• Handled and prioritized multiple projects to setup and manage client’s system design workstreams (e.g. configuration, migration, integration, etc.) to facilitate their Clinical Trials.

• Worked on direct system implementations as an IT representative for CTMS, FastStart, FastForward and other trial management operations.

• Worked on INFORM Application (A Product of Oracle for Health Science Customers to host clinical trials) for versions 4.6,5.0,5,5,6.0,6.1,6.2 and 6.3 on Windows and Linux servers.

• Managed Installation of Inform Application on all live production server using required scripts and setting up of new clinical trials – LIVE (pro-duction), UAT (pre-production) & TRN (training) environments as a part of Capacity Add and Capacity Change requests.

• Ensured compliance with the application and tracking for receipt of regulatory documents through the life cycle of clinical trial as needed.

• Deployed customer’s clinical trials data using tools like Central de- signer and medal cook implementations along with installation of various integrations on trials like ROUM, IVRS, DOD, Inform Adapter, LNMT, Inform Publisher, etc.

• Worked on In-Place upgrade requests for upgrading the Inform version on the servers using blade logic console and migration of the trials data to higher or latest INFORM Application versions.

• Worked on decommission of old trials and old servers which are not in use and helped with the weekend maintenance activities for all the customers and working on Incident queue for the URLS and services down issues.

• Worked closely with Infrastructure, Database, server management teams to get issues addressed which required independently analyzing and running complex UNIX Shell Scripts.

• Conducted system training of new team members and work assignment. Company 2: PureSoftware Pvt Ltd July 2019 - August 2020 Project 2: IRT-Interactive Response Technology

Client: Oracle Health Sciences Global Business Unit, Oracle India Role: Validation Consultant (QA)

Project Description:

IRT is Software product used in Clinical Trials for Patient Randomization and Drug Supply Management (Drug Ordering, Drug Dispensation, Drug Inventory Management) by clients like Sunovion, Merck, Novartis and many more. Oracle HSGBU (formerly Phase Forward) is responsible for development and testing of Clinical Trials using their proprietary tool ‘Interactive Response Technology’ (IRT) for various Customers. IRT can also be integrated to other Electronic Data Capturing tools used in clinical trials, like Inform. Tool Used: Oracle Test Management (OTM), SQL Management Server, Winscp, BugDB, Manual Testing, SQL, User Acceptance Test Cases (UAT)

Varsha Jain

(Systems Engineer)

ad4xvt@r.postjobfree.com

Responsibilities:

• Understanding the requirements of the study as per URS (User Requirement Specification), SSD (Standard Structure Document).

• Involved in all the phases of Manual Testing process and worked closely with Business stakeholders.

• Used to perform web and phone testing according to given functionality.

• Created Test Scripts with test data as per requirements in OTM(Oracle Test Manager Tool).

• Identified test scenarios and test procedures based on the test requirements for functional and integration testing.

• Involved in Test Design and Test Execution tasks for each sprint.

• Defect Management - Logging defects and tracking of defects in OTM.

• Involved in validation of various customizations of clinical trials which are developed using IRT.

• Involved in maintaining test results and keeping track of metrics by preparing appropriate test reports from BI Publisher(Report Generating Tool).

• Trained new team members in validation relatedactivities.

• Coordinate with clinical services and development team throughout the entire software testing lifecycle.

• Worked on software upgrade requests for upgrading the inform version on the servers using blade logic console and migration of the trials data to higher or latest INFORM Application versions.

• Deployment of customer’s clinical trials data using tools like Central de- signer and medal cook implementations along with installation of various integrations on trials like ROUM, IVRS, DOD, Inform Adapter, LNMT, Inform Publisher, etc.

Company 2: PureSoftware Pvt Ltd July 2013 – Jul 2019 Project 3: InForm -EDC

Client: Oracle Health Sciences Global Business Unit, Oracle India. Role: Validation Consultant (QA)

Project Description:

InForm is an Electronic Data Capture (EDC) tool used to capture, access, manage and share clinical and medical data of subjects/patients enrolled in various trials. The InForm software is a data collection and study management application that uses a secure web browser to provide access to clinical study data and management of the clinical study process. Environment: IE8, IIS, Oracle 10g, Windows XP

Tools Used: Oracle Test Management, SQL Server, SOC tool, Tortoise SVN Responsibilities:

• Analyzing project documents from a testing perspective, verifying accuracy and completeness.

• Writing Validation Plans (test plan) for various trials by referring e-CRF (Requirement document) and Edit Check specifications for Fast Start trials.

• Executing Validation Plans for various Tabs/Forms of InForm application against Edit Check Specification and e-CRF documents.

• Reporting issues in OTM, BugDB, managing defect log and tracking issue resolution updated bydeveloper.

• Verifying testing fixes and documenting completion of all QA testing

• Verifying all test deliverables to ensure everything is documented and uploaded accurately in repository.

• Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs), Work Instructions (WIs) and Template Test environment setup including DB dump restoration for Fast Forward studies.

• Testing the functionality and the configuration.

• Trained new team members in custom related activities.

• Well versed with SDLC, Testing Life cycle and Defect life cycle.

• Exposure in Functional, Retesting, Regression Testing and Data Base verification.

• Good exposure to soft skills like client interactions, work management and presentation skills. Varsha Jain

(Systems Engineer)

ad4xvt@r.postjobfree.com

Project 4: Integration

Client: Oracle Health Sciences Global Business Unit, Oracle India. Role: Validation Consultant (QA)

Tools Used: Oracle Test Management, SQL Server, SOC tool, Tortoise SVN,Putty Responsibilities:

• Involved in all the phases of Manual Testing process and worked closely with Business stakeholders.

• Assisted in the preparation of project documentation as necessary with supervision from the PM

• Ensured adequate and timely responses to all internal and/or client inquiries and communication

• Prepared Test cases for different integration applications like IRT, IVRS, Argus, OC, Impact, LNMT with Test Data.

• Developed client testing documentation, setup QA environment and perform testing as needed

• Involved in creating Validation Report, UATsetup,UAT Test scripts writing (UAT Activities).

• Identified and submitted Bugs to development team for resolution.

• Performed testing to import data from one application to another for eg. Integration of IRT or IVRS in Inform and generate Reports based on their integration.

• Worked on analysis of testing data and accordingly Report test results as test deliverables.

• Performed different rounds of QA for different trials (FS/FF) for different Sprints. Project 4: Vodafone Pricing

Client: Vodafone Hutchison Australia

Role: QA Engineer

Tools Used: Sql Developer, Putty, Winscp, HP ALM QC (Automation- Test management tool) Responsibilities:

• Worked on analysis of PCRS (Product charging requirement specification.), PTS (Product Technical Specification) for Prepaid and Postpaid Customers.

• Involved in creation of TOM (Test objective matrix), Test Data and Test run sheet for preparation of testing.

• Worked on Prepay and postpaid applications of Vodafone Hutchison Australia.

• Independently involved in developing test cases and test procedures from prototypes, technical specifications, requirements documents and use cases.

• Performed designing and executing UAT test cases.

• Responsible for uploading Test cases, Test Result in QC on completion of testing.

• Manually executed test cases and managed defects using HP ALM Quality Center tool.

• Worked keenly towards exposing bottlenecks of the system and creating all possible test scenarios.

• Involved in daily Scrum call and was responsible for creating Minutes of meeting (MoM) for daily meeting and send it to whole team involving client.

• Proficiently handled testing of small projects as well like RedHat, Prepay using Alcatel tool for generating Prepay plans and billing independently by coordinating with client. ACHIEVEMENTS

• Awarded Kung Fu Panda Award for delivering quality work with zero UAT defects.

• Awarded with “Rockstar of the Team” Award.

• Got many appreciations from the Client for my quick learning, time management, process adherence and adaptability.

• Got CLIENT APPRECIATION AWARDS for hard work and zero-defect deliverables.

• Got appreciation from project managers for exemplary performance and efforts in producing the deliverables with responsibility and efficiency without any time delay.

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