CHAUMEIKA BUSSEY

CERTIFIED MEDICAL ASSISTANT. NRCMA,BA

**** ********** **

Missouri City, Texas 77459

832-***-****

ad4xvd@r.postjobfree.com

SUMMARY

A Certified Medical Assistant with more than 12 years of extensive experience in providing a variety of healthcare services and as a customer service representative to support organizational objectives. Possesses a genuine passion for delivering premium, compassionate patient care, and helping diverse people within the health care industry. Exceptionally organized and focused. Can easily adapt to managing multiple responsibilities in a fast-paced job environment.

EDUCATION —

EXPERIENCE

2002- National Institute of Technology

2012- National Registered Certified Medical Assistant

2016- Strayer University [Associate degree in Business Administration]

2018- Strayer University [Bachelor’s Degree in Business Administration]

KEY SKILLS —

Customer Service

Team Leadership

Database Management

Administrative Support

Problem-Solving

Computer Literacy

Project Management Skills

Strong Communication

2021-2023 CUSTOMER SERVICE/ Customer Service Trilegiant Corporation.

Answer incoming customer feedback calls in a friendly, professional manner and provide accurate and prompt responses to customer inquiries.

Developed and implemented process changes to improve workflow and exceed customer expectations.

Built customer loyalty by placing follow-up calls for customers who reported issues with the product.

Also assisted with identifying problems and making sure that steps were taken to correct or report the issue as needed.

2018-2021

CERTIFIED MEDICAL ASSISTANT • NRCMA • Deans Professional Services- Houston Methodist Hospital

Medical Assistant experience in a clinic/outpatient setting

Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures

Knowledge of medical equipment and instruments

Maintaining inventory of laboratory and medical supplies

Ability to communicate clearly with team members, provider, and manager

Skills in organization, professionalism, customer focus, confidentiality, and collaboration within the context of COVID-19 units.

2014-2018

CERTIFIED MEDICAL ASSISTANT • Pro Health Staffing •

Prepare patient care rooms for examination

Perform both DOT and Non-DOT urine, drug, and alcohol tests

Measure vital signs and record information on chart/EMR

Explaining the procedure and treatments that will be performed

Updating patient medical history

Administering TB testing

Minor procedures (Minor wound care and staple removal etc.)

Contact this candidate