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Supply Chain Customer Service

Location:
Mansfield, TX
Posted:
April 11, 2024

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Resume:

Antonio A. Holloway

Cell: 972-***-**** ad4xtf@r.postjobfree.com

Quality Manager

experienced and qualified for quality program Manager, system integration, and test engineering. Skills in Customer Service, Customer Support, Customer Relation, Internal and external Customer liaison, Quality Manager, Quality Control, Operations Manager, and other related positions

Quality-driven leader with extensive experience in Program Quality Management, Quality Management Systems (QMS), and Supply Chain Management. Strong team leader and mentor who garners stakeholder’s involvement and motivates internal and external Customers to work cohesively toward the achievement of Program goals, quality, and safety objectives. Diplomatic communicator who partners with supply chain leadership teams to improve product quality, on-time delivery, and customer satisfaction. Possess in-depth knowledge of ISO 9001:2015 and QMS AS9100 Revision D Standard. Proficient in MS Office and SAP software/systems. BS degree/Experienced Professional. Available for travel.

CORE COMPETENCIES

Material Review Board Experience

Team Training/Supervision

Budgeting/Forecasting/Costing

Quality Principles in Aerospace Industry

Lean / Six Sigma Green Belt Certified

Performance Metrics Experience and Audit Execution

Goal Oriented

Health & Safety Practices

Inventory Control/Management

Self-Motivated

Continuous Process Improvement

Supplier Relations/Negotiations

Analytical Problem Solving

Cross-Functional Communications

Customer Service Excellence

Relevant Experience

FUJITSU NETWORK COMMUNICATION, RICHARDSON, TX 2023 – PRESENT

Fujitsu delivers an integrated set of services and solutions that enable customers around the world to innovate and achieve growth. To address each customer’s individual needs, Fujitsu makes the world more sustainable by building trust in society through innovation.

Quality Engineer IV

Responsible for, ownership of quality functions for new product development, product updates, audits, QC data analysis, and general quality related assignments. Conduct Proj. Review Gates, proj. Post Mortems, and review deliverables for compliance

Facilitate RCA of issues and analysis of proj. measures with the development teams and facilitate continuous improvement of dev processes. Ensure process documentation is current.

DOOSAN HFC CONTROLS, Carrollton, TX 2021 – 2023

Specializing in the design and construction of high reliability control systems for nuclear power, fossil power, and variety of industrial applications. Based on field proven technology, DHFC provides process controls systems, advanced enterprise management software, I&C technology, engineering, project management, and field services.

Quality Assurance / Quality Control (QA/QC) Manager

Responsible for ensuring that all related quality activities are applicable to Program Quality Plans (Project or Nuclear spare Parts). These plans define the scope and implementation of the HFC Quality Assurance Program to satisfy specific customer requirements.

Ensure HFC Quality Assurance Program provides for indoctrination, training, and qualification (when required) of personnel who manage, test, perform or verify activities affecting quality as necessary to assure that suitable proficiency is achieved and maintained. Methods are in place for the qualification of Inspection and Test and Auditor personnel.

Lead current team of Senior and Junior Engineers, Quality Inspectors, Quality Control Inspectors, and Interns with day-to-day duties and responsibilities related to supporting audits, inspections, sell-offs, and Customer deliveries. Additional duties include leading an annual review with the CEO and upper management, and team managers to ensure continuing compliance with applicable codes, standards, regulations, and customer requirements. The review also shows how to improve the Quality Assurance Program and its influence on organizational effectiveness and efficiency.

Antonio A. Holloway, P2 972-***-**** ad4xtf@r.postjobfree.com

LOCKHEED MARTIN, Fort Worth, TX 2004 – 2019

The largest Defense contractor in the world (NYSE: LMT) with 105,000 employees and $53.76 billion in annual revenue.

Quality Program Manager (RMS), 2013-2019

Appointed by program management to serve as primary point of contact for customer engagements for product Sell-Offs. Strengthening internal and customer relationships across F-16 PFSE programs by working directly with Customer through weekly meetings and visits.

Collaborate with Quality Management and team lead(s) to provide support to all PFSE proposal activities; Confirm all Basis of Estimates (BOEs) provide rationale aligned with actuals to ensure The Truth in Negotiation Act (TINA) compliance and are in enough detail to define the execution road map for quality support activities.

Promote a culture of continuous improvement among all members of the program team by establishing PFSE Program Excellence Plans (PEP), as a minimum; track events, review quarterly and update PEP to ensure continual alignment with business objectives/goals and to achieve market segment LM21 realized savings goals. Also, lead effective Structure Improvement Activity (SIA) involving Program Proposals and streamlining overall process. Able to cut the process time by 40% and delivery standalone proposal in the targeted 45 days.

Quality Manager (MST), 2010-2013

Spearheaded all activities in maintaining AS9100/ISO9001 compliance within F-16 PFSE & F-35 Sustainment Market Segment and assure to “right-size” the appropriate Quality Management System (QMS)

Collaborated with Quality Management and program lead(s) to ensure all programs were properly staffed with competent, trained, and qualified personnel resources to align with available Quality budgets (hours/labor grade); maintain budget tracking tool to ensure appropriate staffing levels for firm and potential work.

Strengthened internal and customer relationships across F-35 and F-16 PFSE programs by working directly with Customer through weekly meetings and visits.

Established and maintained clarity of vision by establishing an F-35 Sustainment Program Excellence Plan (PEP), as a minimum; track events, reviewed quarterly and updated PEP to ensure continual alignment with business objectives/goals and to achieve market segment LM21 realized savings goals.

additional Work History

DELIVERY SERVICE, Dallas, TX 2019 – Present

Entrepreneur food service delivery for local businesses in the Dallas & Ft. Worth metroplex.

Software Quality Assurance Staff 2009 – 2010

Lockheed Martin STS - Autonomic Logistics Information System (ALIS) Fort Worth, TX 76101

This software environment had an AGILE methodology which encompassed SCRUM teams that included engineers, Team Leads, and Quality Assurance. Daily tasks and responsibilities included peer reviews, weekly support meetings, and independent audits per the process.

Quality Engineering (QE) Staff Lead 2008 – 2009

Lockheed Martin STS - Support Equipment (SE) Fort Worth, TX 76109

Led a team of three (3) Quality Engineers in duties and in the following: Developed, modified, applied and maintained quality evaluation and control systems and protocols for processing materials into partially finished or finished materials product.

Quality Engineering Sr. 2004 – 2008

Lockheed Martin STS - Support Equipment (SE) Fort Worth, TX 76109

Performed hardware inspections, internal quality system and process audits on a scheduled basis for process evaluation and continuous improvement.

Software Analyst/Quality Engineer 2001 – 2004

Lockheed Martin (M & DS) Goodyear, AZ 85338

Acted as the dedicated Configuration Manager/Quality Engineer on the Sonora program through Mission Success.

Antonio A. Holloway, P3 972-***-**** ad4xtf@r.postjobfree.com

Education & Training

Bachelor of Science Degree

Major: Computer Science

Minor: Mathematics

New Mexico State University, Las Cruces, NM

Professional Training

Reality Charting Root Cause Analysis

Cost Account Manager (CAM) 101

Leadership Fundamentals Program (LFP) at Center for Leadership Excellence (CLE)

Tools for Emerging Leaders (TEL) at CLE

Foundations for Leadership Program (FLP) at CLE

Corporate Training

Harassment Free Workplace Labor Charging Insider Trading Annual Security Refresher Training Sensitive Info and Internal Trade Annual Ethics Awareness Conflict of Interest Certification Derivative Classification Training Classified Information System Training RMS ITC Live Export-Import Briefing



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