JON POOLE

Queue Management and dispatch of tickets to various server admin groups

Bessemer City, North Carolina, United States

+1-704-***-****

ad4xt7@r.postjobfree.com

WORK EXPERIENCE

March 2017-March 2022

Queue Management and dispatch of tickets to various server admin groups

DXC. Inc

Kings Mountain, North Carolina, United States

March 20th, 2017 to March 4th 2022

Data Center server deployment, configuration, and support. Responsible for configuring ILO's and profiles in Oneview. Queue Management and dispatch of tickets to various server admin groups. Server patching via a Dell/EMC tool with a custom GUI.

May 2016-September 2016

Data Center Break Fix Technician

TekSystems

Charlotte, North Carolina, United States

Focused expertise on cabling, systems development, and providing server maintenance in an Apple data center.

April 2013-April 2016

Customer Engineer

HP Services / HP Inc

Charlotte, North Carolina, United States

Supported high-end clients, such as Bank of America, in providing desktop, laptop, tablet, and printer deployment and repair for HP, Dell, Samsung, and Lenovo systems. Key Achievements:

• Served as Subject Matter Expert (SME) in conducting root cause analysis to determine technical fault, rapidly acting to remedy a broad spectrum of issues. 2012-2013

Level 1 Technician

SA IT Services

Charlotte, North Carolina, United States

Addressed a wide array of technical needs for Bank of America, managing and deploying images and efficiently troubleshooting issues. Meticulously maintained logs of technical concerns with ticketing systems. Fostered and cultivated open and collaborative lines of communication for end users to gather vital information associated with errors/failures.

2010-2011

Field Technical Services Analyst

PFI Techs

Fort Mill, South Carolina, United States

Responsible for supporting desktop/network for Honeywell Scanning and Mobility production and office location. Configured and deployed laptops/desktops for support. Repaired varying degrees of software/hardware issues within devices.

2007-2009

Help Desk Technician

RSI Home Products Manufacturing

United States

Expertly provided remote and onsite support for 400+ desktop users. Drafted comprehensive software installation and hardware configuration support documentation. Provided DNS support for extensive virus infections.

Key Achievements:

• Proactively implemented Snap Deploy 3.0 to create system images from CNC computers, effectively streamlining PC configuration.

• Created CD's and scripts for installation of pre-configured Windows XP Enterprise edition. 2006-2006

IT Technician

BMC Solutions

Charlotte, North Carolina, United States

Served in a leadership role to coordinate expansive installation, migrations, and upgrades. Oversaw a team of more than four individuals in facilitating timely project completion. Key Achievements:

• Influenced/implemented an expansive business relocation project impacting 600 employees. 2002-2006

Distributed Systems Technician

EDS for US Airways, American and United Airways

United States

EDUCATION

-Current

Certification

Forsyth Technical Community College

Winston-Salem, North Carolina, United States

Microcomputing Certification, Forsyth Technical Community College, Winston-Salem, NC

SKILLS

Active Directory Cisco Data Center Data Center Operations DNS Remedy Server Admin Server Administration GUI MSFT Exchange Microsoft Exchange Server 2003 Queue Management Systems Development Deployment Migrations Wise Installer Altiris Graphical User Interface Data Migration Distributed Systems Cisco Routers Landesk TCP Vmware Ethernet OS/2 SMTP Token Ring ODBC Oracle Firewall Ghost VOIP Windows Mobile Comptia BMC Helix BMC Remedy BMC Blackberry Technical Services Wireless Vxworks Motorola DXC RF Dispatch Cabling Help Desk Subject Matter Expert SME CNC Root Cause Analysis EMC EDS Printers Scanning Maintenance Documentation Lotus Notes Microsoft Office Novell Windows Server 2003 Windows XP

CERTIFICATIONS

CompTIA A+

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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