Scrum Master Project Manager

ITORO PHILIP

AGILE SCRUM MASTER PROJECT MANAGER BUSINESS DEVELOPMENT MANAGER PROJECT COORDINATOR CRM EXECUTIVE

+1-346-***-****, *************@*****.***, Rosenberg, Tx 77471

SUMMARY

Results-focused Agile Scrum Master with 15+ years leading cross-functional teams. Proficient in task prioritization, risk management, and workflow optimization. Exceptional leadership and project management skills. Well-organized servant-leader, systematic, and diplomatic, ensuring high team morale and meeting aggressive deadlines.

CAREER HIGHLIGHTS

Successful Project Delivery: With 15+ years' experience, I've led cross-functional teams in oil and gas, real estate, automotive, and software, consistently delivering projects on time and within scope, demonstrating specific achievements.

Process Improvement: Led successful Agile transformations, improved workflow efficiency, tracked 45+ project metrics, and reduced inventory costs by 18% through vendor collaboration.

Team Leadership And Morale: By fostering positivity, boosting morale, and navigating challenges collaboratively, I've ensured team cohesion and high performance, while also building cross-functional teams, leading to increased productivity and improved communication.

Cost Savings: I monitored project expenses, reducing costs by over $15,000, while coaching two scrum teams to implement an ERP solution, saving over $1 million.

AREAS OF EXPERTISE

Planning, Facilitating and Coordination

Agile Project Management

Software Development Life Cycle (SDLC)

Backlog Grooming / Release planning

Performance Testing, Risk Management and Compliance

Azure DevOps, Salesforce, ServiceNow

JIRA, Confluence, SharePoint, Miro

AWS, Cloud Computing, SAP, EDI, SQL, Python

User Stories, ATDD, TDD, Continuous Integration

Agile Framework: Scrum, Kanban, Scaled Agile(SAFe), Lean, XP

EXPERIENCE

Mitsubishi Motors Corporation December 2020 to Current

Agile Scrum Master

Facilitated two scrum teams of 16 members who deployed a customized Enterprise Resource Planning (ERP) solution that helped the company streamline 40% of it's processes leading to over $1 mil cost saving.

Coached cross-functional teams to identify dependencies and manage inter-team tasks, facilitating scrum teams in distributed locations. Agile Tools: JIRA, Confluence, Burndown chart.

Established a high-performing team emphasizing collaboration, efficient workflow, and continuous improvement, employing Kanban and Scrum methodologies to minimize cycle time.

Enforced backlog prioritization and coached 4 product owners/development team through continuous refinement and grooming sessions which improved the team's output by 30% in 8 weeks.

Performed the Servant Leader duties and coached, mentored and trained 4 Scrum teams on Agile best practices, managing 100% of scrum process from initiation to management to delivery.

Proficient in understanding client business models, I create value-driven opportunities. Directly collaborated with executives and stakeholders, delivering concise status reports and leading effective meetings.

Responsible for training new SMs to follow the agile scrum. Training other agile teams on how to start implementing agile framework and JIRA Tools: JIRA, Confluence, MS Project, MS PowerPoint. MS Excel, MS Word, SharePoint.

Compass June 2019 to November 2020

Senior Scrum Master

Led a cross-functional team of real estate agents, designers, and developers through the Agile development process, resulting in a 20% reduction in project completion time.

Facilitated daily stand-up meetings, sprint planning, sprint reviews, and retrospectives to ensure the team's alignment with project goals.

Collaborated with my product owner, maintaining a prioritized backlog that aligned with client requirements and business objectives, resulting in a 10% improvement in team performance and project outcomes.

Coached the 2 teams on Agile principles and Scrum practices, leading to increased self-organization and continuous improvement.

Removed impediments and ensured a smooth development process that addressed challenges of open communication and fostered quality deliverables.

Shell Oil Company February 2015 to May 2019

Scrum Master/Project Manager

Led 3 development team in implementation and adaption of JIRA during transition from waterfall to agile methodology reducing ticket creation and management time by an average of 3 days.

Oversaw the CRM Mobile application team who developed and constantly modified our apps and bots that allows real time communication between our service providers and our clients through IOS and Android.

Spear headed 150+ Agile ceremonies and artifacts like daily stand-ups, sprint planning, retrospectives, story refinement, review and release planning meetings for multiple/concurrent projects.

Tracked, assessed and communicated 45+ project progress metrics to stakeholders and management through burn-down, burn-up and velocity. Worked with vendors to slash inventory cost by 18%.

Coached 3 scrum teams continuously on user story estimations, backlog prioritization and definition of done in line with company's road map and increments.

Saints Engineering Services Limited May 2012 to January 2015

Project Coordinator

Coordinated $10 million building project for Federal Medical Centre.

Liaised between departments, vendors and clients to monitor project expenses. Thereby reducing over $15,000 in project expenditures.

Implemented procedural updates to correct deficiencies. This improved operations after prioritizing needs and delegating assignments of multiple projects.

Eliminated downtime by troubleshooting installation issues through timely completion of over 85% of our projects.

Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.

Collaborated with cross-functional teams to draft project schedules and plans.

A.A Collins Nig Ltd September 2008 to April 2012

Business Development Manager

Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.

Responsible for client management and communication, sourcing good business opportunities and leading the business development unit in achieving set goals in compliance with organizational standards and business ethics.

Coordinating and building (recruiting) the business development team through periodic training, incentives and mentoring.

Increased customer base by over 70% by creating new business models to incorporate INGOs (GIZ), NGOs (SPARC, C4C, PATHS, FEPAR etc), Private organizations (Alliance Gigabyte Ltd), Cooperatives (Nig Labour Cooperative Society) and Government parastatals (National Assembly).

AVM Consults January 2007 to August 2008

Customer Service Associate

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

EDUCATION

Master of Science Public Administration - National Open University

Bachelor of Science Estate Management - University of Uyo

CERTIFICATIONS

PSM 1

Diploma Project Management

Digital Literacy

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