Cassandra Rogers

Fort Lauderdale, Florida *****

954-***-****

ad4xsq@r.postjobfree.com

SALES SPECIALIST

Highly motivated and disciplined professional possessing a blended diverse skill set with a proven track record to function in a variety of ways and is adept at bridging gaps to accomplish organizational interest. Strong customer relations experience that is transferrable to serve in a position requiring interpersonal skills, accountability and positive public representation.

Solid ability to effectively present information in one-on-one and small group settings.

Great skills in usage of more complex machinery, including word processors or personal computers.

Exceptional ability to effectively multi-task several intricate assignments with tight deadlines.

Strong ability to establish successful working relationships both internally and externally.

Excellent organization and coordinating skills, and ability to analyze and problem solve efficiently. KEY AREAS OF ACHIEVEMENTS

Commended by supervisor for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.

Achieved and maintained overall customer satisfaction rate of 100%. Significantly improved staff morale and teamwork, resulting in high productivity and overall production for entire organization.

Worked long and irregular hours in order to meet organizational objectives. PROFESSIONAL EXPERIENCE

Site Manager, Soaphia’s Laundry, Inc., Fort Lauderdale, Florida 03/2012-01/2014

Supervised staffing levels to ensure that operational needs and financial obligations were met.

Ordered cleaning supplies and uniforms within the budget.

Supervised daily laundry shift operations and ensured compliance with all policies, standards, and procedures.

Empowered associates and team members in providing extraordinary customer service relations. Fraud Specialist, Office Depot Corporation, Boca Raton, Florida 03/2005-12/2011

Provided assistance to victims of theft.

Collected information on theft from victim via phone or by direct interaction.

Maintained database of customer personal data and theft case information for timely retrieval and analysis.

Coordinated with law enforcement agencies to assist in tracking and prosecuting of felons committing fraud.

Educational Sales Specialist

Accountable for product and solution selling.

Experienced in providing technical and field support for patrons.

Answered high volume of customer service related calls.

Accountable for outbound customer service calls as well as data key entry responsibilities. Customer Resolution Specialist

01/2004-12/2005

Resolved escalated customer service issues.

Actively contacted prospective clients within area of specialization in pursuit of new sales opportunities.

Ensured solution-oriented knowledge transfer to account teams and client(s).

Participated in making necessary changes and adjustments to customer accounts. EDUCATION

National School of Technology Massage Therapy Certification Ft. Lauderdale, FL.

Beach Channel High School High School

Diploma New York, New York