Customer Service Food

Rachel Darlen Kelso (She/Her)

Knoxville, TN *****

865-***-**** - ********@*****.***

Summary:

With 19 years food service, 12years as a team lead, 1 year as a supervisor. I have been the MIT for Insomnia cookies in Knoxville since December 17, 2021. I am a very driven and team-focused worker that is passionate about great customer service and brand loyalty. My experiences include team building, leadership, mentoring; as well as growth for current team members, future career opportunities, setting and achieving sales goals, and building and maintaining brand loyalty within our community.

Skills:

Team Building, Training and mentoring, Leadership, Multitasking, following the standers of the brand, and time management.

Work History:

12/2021 to 10/23 Insomnia Cookies-Knoxville, TN

• Following brand standers to ensure our bakery is content with all Insomnia Cookies

• overseeing the daily operations of the store

• Delivering excellent service

• Responding to customer complaints and concerns in a professional manner.

• Monitoring inventory levels and ordering new items.

• Recruiting, interviewing, hiring, disciplining and firing staff at the store

• Creating employee schedules, assigning schedules and responsibilities to employees,

• Training new employees

• Built customer loyalty and delivering brand standards

• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Applied strong leadership talents and problem-solving skills to maintain team

02/2021 to 12/2021 Aramark UTK – Knoxville, TN

• Trains workers in performance of duties.

• Adjusted job assignments and schedules to keep pace

• Supervises serving of meals to maintain food cost.

• Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock

• levels and ensure standards of quality are met.

• Built customer loyalty and retention by delivering excellent experiences.

• Compiled recipe ingredients and prepared for cooks by washing, cutting or

• measuring food items.

• Prepared food orders to support waitstaff and other team members.

• Inspected preparation and storage equipment regularly to assess and maintain

performance for cost-effective, safe operations.

• Set up and prepared cooking supplies and workstations during opening and closing

• Orchestrated positive customer experiences by overseeing every area of Panda

express/ Aramark operations.

• Sanitized tables and drink fountain areas after customer

• washed, peeled vegetables in advance to save time on food

preparation.

• Kept supplies in sufficient stock by assessing inventory levels

• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Greeted customers to fulfill requests and answer questions.

• Cooked batches of food according to standard recipes.

• Inspected equipment and, refrigerators

10/2018 to 02/2021 Food Service Worker/Dish washer

Foothill Milling Co. – Maryville, TN

• Compiled recipe ingredients and prepared for cooks by washing, cutting or

measuring food items.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies

• on hand for expected customer loads.

• Restocked supplies and prepared additional ingredients during downtime

• Scanned shelves and product cases for expired stock and discarded outdated or

spoiled items.

08/2009 to 02/2021 Prep Cook/Assistant

Hotrods 50s Diner – Alcoa, TN

• Washed, peeled vegetables in advance to save time on food

• preparation.

• Prepared food items to meet recipes, portioning, cooking and waste control

• guidelines.

• Inspected preparation and storage equipment regularly

• Removed expired food and beverages from storage

• Placed orders to restock items before supplies ran out.

• Set up and prepared cooking supplies and workstations during opening and closing

to maximize productivity.

• Set and enforced performance and service standards

• Applied strong leadership talents and problem-solving skills to maintain team’s

efficiency and organize workflows.

• Repaired equipment

• Maintained clean and well-organized production areas

• Inspected equipment, refrigerators and warming lamps

• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies

on hand for expected customer loads.

Education

09/2019 Clinical Massage : Massage Therapy

Arbor Collage School of Massage - Knoxville, TN

References

Aaron Woodard- District manager for Insomnia cookies west Carolina 317-***-****

Don Wagner- Store manger for Insomnia cookies Knoxville 980-***-****

Emmitt Vestal- Store manger for Insomnia cookies Booneville 704-***-****

Kerri Weaver – Manger for Hotrods 50s diner 865-***-****

Ray Schulz- owner of HotRods 50’s diner 865-***-****

Ashley Harris- 901-***-****

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