GAYATHRI KURA

Email: ad4xs7@r.postjobfree.com

Mobile: +1-828-***-****

www.linkedin.com/in/gayathrik13

Professional Summary:

Over 9 years of IT experience including 7+ years of experience as a Salesforce.com CRM Administrator and Platform Developer and have in depth experience with Salesforce development life cycle including analysis, application design patterns, integration patterns, testing and deployment planning.

Experience in implementing technology-enabled business solutions.

Extensive experience in Salesforce CRM products including Sales Cloud, Service Cloud, Marketing Cloud and its design, Setup, Configuration, Customization, Administration, Data Migration and Deployment of applications to Force.com platform for large user groups.

Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, custom fields, Record types, page layouts, custom Tabs while also structuring user roles, security profiles and workflow rules as per user requirements.

Implemented multi-factor authentication (MFA) and other security enhancements to augment single sign-on SSO solutions, ensuring compliance with industry standards and regulations.

Extensive experience using Salesforce Administration (SFA), profiles, creating Roles, Page Layouts, Org-Wide default, Sharing Rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.

Proficient in using meta-data migration tools like Salesforce Data Loader.

Experience in development of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com platform—world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Strong Implementation and Integration experience using Custom Objects, Triggers, Workflows/Workflow Rules, Approvals, Visual Force pages, and Apex Classes.

Developed and maintained custom settings in Salesforce to store application configuration data, eliminating the need for hardcoding and enabling easy customization without modifying code.

Implemented Data integration using SOAP, REST API and outbound messaging to establish communication between SFDC and other homegrown system.

Working experience using Lightning Experience, Aura Lightning Component Framework, Salesforce Lightning Design System and good knowledge on Lightning Web Components (LWC).

Experience in SFDC development using Apex classes, Triggers, Visual Force, SOQL and SOSL.

Working experience using Lightning Experience, Salesforce Lightning Design System and knowledge on Lightning Web Components (LWC).

Well Versed with both Agile and Waterfall Methodology of Software Development Lifecycle.

Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools Change Set.

Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, analysis, functional design, implementation and enhancement of projects on Salesforce.

Self-starter, fast-learner, team-player and a prudent developer with strong problem-solving, analytical and communication skills.

Certification:

Salesforce certified Administrator Credential ID: 21330267

Salesforce certified Advanced Administrator Credential ID: 4040235

Salesforce certified Platform Developer 1 (PD1) Credential ID: 21528518

Technical Skills:

Salesforce.com

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, Queues, Quotes and Custom Object development; Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation. Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Email and Document Templates, SOQL, Apex, VisualForce pages, SOAP API, Rest API.

SFDC Tools

Data Loader, Excel Connector, Apex Explorer, Force.com Explorer, Force.com IDE (Eclipse), VS Code, Developer Console, Workbench, CI/CD tools.

Programming

Languages

Java, JavaScript, J2EE, SQL, HTML, XML, CSS, JSP

Version Control/CI

GIT, Change Sets, AutoRABIT, Salesforce CLI, CI/CD Jenkins

Education:

Master’s Degree in Computer Science (2014-2015)

Northwestern Polytechnic University, CA, USA.

Bachelor’s Degree in Information Technology (2012)

Jawaharlal Nehru Technological University, TG, India.

Professional Experience:

Verus LLC Feb’23 to Present

Salesforce Engineer

Verus LLC is an innovative litigation support services firm that serves mass tort lawyers nationally. It provides end-to-end litigation support services to law firms handling mass torts involving toxic exposures, defective medical devices, and dangerous drugs. Worked on projects such as Claim Management, Medical Review Services, Settlement Administration, and Claim Analytics.

Responsibilities:

Interacted directly with business and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

Identified as the primary salesforce support contact person for the organization, involved in various support and configuration activities in Production instance to resolve any issues on priority.

Lead the design and analyze the requirements specified by business and given ideas for enhancing the application and following the best practices.

Conducted regular data audits and implemented data quality strategies to ensure accurate and reliable information within the Salesforce database. Took proactive measures to enhance the application.

Customized standard objects, Profiles, Custom objects and Developed new Components and Tabs.

Led the implementation of Calendly integration with Salesforce as part of a larger initiative to streamline sales processes and improve customer engagement.

Implemented Salesforce Service Cloud and AWS Connect for a seamless omnichannel customer support experience, resulting in a 30% decrease in resolution time.

Configured and monitored Marketing Cloud Connect to establish and maintain bi-directional data sync between Salesforce CRM and Marketing Cloud, ensuring data consistency and integrity across platforms.

Created Flows, Process Builder, Page Layouts, Permission Sets and Field Updates to manage the flow & Approvals.

Implemented Single Sign-On (SSO) for Salesforce using SAML (Security Assertion Markup Language) authentication, enabling seamless access for users across multiple integrated systems.

Developed Lightning pages, record pages, and Lightning applications to deliver a modern and intuitive user experience.

Designed Custom Formula Fields, Validation rules, Dependent Fields, Workflow rules, Approval Processes and automated alerts, fields update and email generation using Process Builder.

Responsible for all the activities related to Data Loader, Workbench uploading data in CSV files into Salesforce org while checking the correctness, format and quality of entered data.

Evaluated and selected AppExchange applications based on business requirements, integrating them seamlessly into the Salesforce environment.

Developed custom web-to-lead forms using FormAssembly's interface and embedded them on campaigning emails, capturing leads directly into Salesforce.

Implemented Journeys using Journey Builder and track email activities as part of Campaign flow using Marketing Cloud.

Controlled access of the users into Salesforce org through Security and Sharing Control features like Sharing Settings, Login Access Policies, Network Access, Permission sets; reviewed user profiles, role hierarchies and organization wide default settings.

Designed, implemented, and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions and Components to suit the needs of the application.

Developed Apex REST web service classes for inbound calls to Salesforce and deployed end-to-end integration.

Served as a business and UAT analyst, evaluating third-party vendor-developed stories to make informed decisions on whether to proceed or not.

Handled all Salesforce support tickets & resolved Production issues on priority.

Used Gitlab as Code repository using Visual Studio with Salesforce CLI, Scratch orgs, Jenkins for development and deployment activities.

Worked on creating Knowledge Share documents, provided support and training to end users for greater user adoption.

Environment: Salesforce.com Platform, Sales Cloud, Service Cloud, Marketing Cloud, AWS, Omnichannel, Flows, Workflow & Approvals, Process Builder, Data Loader, APEX, VisualForce, Rest API, LWC, Custom metadata, Custom Objects, Email Templates, AppExchange, Calendly, Documentation, Excel, Web Services, CI/CD, Workbench, Data Loader, GIT.

Salesforce.com May’21 to Feb’ 23

Salesforce Administrator and Developer

Worked on projects like Salesforce Enterprise Licensing Agreement Automation and Complex Deal Approvals, which involved managing complex deals creation to closure. These initiatives aimed to accelerate deal closures, enabling account and support teams to better serve customers. Additionally, these projects contributed to 25% of Salesforce revenue. Also worked on multiple enhancements for projects such as Products and Approvals, which handle the process of quote creation and approval conversion.

Responsibilities:

Worked with application Architects, Cross-functional teams and various business Stakeholders to review the solutions and participate in decision making.

Developed customized solutions within the Salesforce Platform to support critical business functions and meet project objectives, client requirements and company goals.

Customized standard objects, Profiles, Custom objects and Developed new Components and Tabs.

Worked on configuring Visual Flows and Process builder to automate functionality in salesforce.

Created various types of Reports like Summary Reports, Matrix Reports, Joined Reports and Tabular Reports.

Created Complex workflows, triggers, time dependent actions to generate custom and highly complex automated tasks, reports, outbound calls.

Leveraged Flow Builder to create seamless user experiences, enhancing data input, validation, and decision-making within the Salesforce platform.

Conducted SSO troubleshooting and issue resolution, including authentication failures, certificate management.

Strategically designed and optimized Salesforce page layouts, custom tabs, and controller classes to enhance user experience and system functionality.

Developed and customized the Lightning application using LWC components, Controllers, Events and Trigger Handler.

Implemented meticulous field tracking mechanisms to monitor data changes and ensure data accuracy.

Managed Customer and Partner Cases by implementing Case Assignment Rules, Case Auto-Response Rules, Escalation Rules, Web-to-Case and Email-to-Case features for effective Case Management.

Set up and managed pricebook entries in Salesforce CPQ for better pricing, discounts, and product bundling.

Created different roles and profiles for users. Maintained field level, record level and object level security.

Implemented Apex Classes, Controller classes & Triggers.

Implemented Triggers for various functionalities like to create a chatter notification to user as per the business requirements.

Involved in developing and customized the Lightning application using LWC components, Controllers, Events and Trigger Handler.

Proficiently installed Salesforce release updates in sandbox environments, meticulously managing the testing and deployment phases.

Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.

Enabled the Application with Quick Actions Flexi page to help the users' navigation and restrict access to information as per the need.

Involved in UAT testing and fixing the issues on priority.

Executing the runlist steps in different sandboxes to backfill the environment with the latest PROD changes.

Participate in release plans and support deployments with Enterprise Operations team.

Environment: Salesforce.com Platform, Sales Cloud, Service Cloud, APEX, VisualForce, Triggers, Flow Builder, Workflow & Approvals, Process Builder, Data Loader, Reports, Dashboard, HTML, JavaScript, LWC Components, Integrations, Rest API, CPQ, SOQL, Custom metadata, Web Services, CPQ, GIT, CI/CD, Jenkins.

Pacific Gas & Electric (PG&E), San Ramon, CA Feb’18 – Dec ’20

Salesforce Administrator and Developer

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.

Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.

Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL and SOSL queries.

Integrated Salesforce SSO with multi-factor authentication (MFA) solutions such as Duo Security and Google Authenticator to add an extra layer of security for user logins.

Worked with various Salesforce.com standard Objects like Accounts, Contacts, Leads, Cases, Campaigns, reports, and Dashboard.

Designed and executed email marketing campaigns using Email Studio, including creating email templates, defining audience segmentation criteria, scheduling deployments, and monitoring email performance metrics.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time dependent actions Outbound API messages.

Developed and configured various Custom Report and Report Folders for different user profiles based on the need in the organization.

Created workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes.

Created Custom Reports and Dashboard to track the Cases, assets to be available to different levels in the organization based on their Profiles.

Worked on Visualforce pages, Visualforce Custom Controllers components for creating various user interfaces for different Users and Customers.

Customized Marketing Cloud Objects, Scheduled and managed marketing email sends with SF Marketing Cloud.

Integrated salesforce.com with External Applications to capture Custom Objects and using REST API.

Developed Apex REST web service classes for inbound calls to Salesforce to retrieve and save data in Salesforce.

Used Force.com web services API for implementing WSDL in the application for access to data from external systems and web sites.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Involved in data cleanup and mapping in data migration project.

Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Worked with ETL Tools to interface data from the SFDC platform and API Integration through middle ware like Informatica.

Performed data migrations using Salesforce.com Data Loader.

Worked on Sales and Service Cloud communities sharing business processes extend them across offices and departments, and outward to customers and partners.

Worked on Inbound and Outbound change sets for deployment.

Worked on Agile/Scrum Methodology using JIRA and SDLC.

Environment: Apex, Visualforce (Pages, Components and Controllers),Comminities, Marketing cloud, Workflow & Approvals, Reports, Data Loader, Data Migration, Aura Components, Rest API, SOAP API, Informatica, Visual flows, Custom Objects, Custom Tabs, Email Services, Test Classes, Java Script, Web Services, CI/CD, JIRA, ChangeSets.

Experian, Irvine, CA Jan’16 – Dec’17

Salesforce Administrator and Developer

Responsibilities:

Configured Organization Wide Default to restrict access from users.

Worked with User Accounts and assigned Profiled as per their role in role hierarchy.

Customized Page Layouts for Standard/Custom objects and assigned record types.

Created Data Validations rules and Formulas as per business requirements.

Worked with various Salesforce.com standard Objects like Accounts, Contacts, Leads, Cases, Campaigns, reports, and Dashboard.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time dependent actions Outbound API messages.

Created Reports and Dashboard to track Opportunity pipeline/stages for management visibility.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Designed various Webpages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and Visualforce.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.

Customized Marketing Cloud Objects and Scheduled and managed marketing email sends with Salesforce Marketing Cloud.

Experience in developing Apex classes, Triggers, Asynchronous Operations using Batch/Schedulable/Future classes.

Created Lightning Components, added CSS and Design Parameters which improves performance.

Implemented the Web-to-Lead functionality for the Marketing Campaign.

Used SOQL & SOSL with considerations to Governor Limits for data manipulations needs of the application using platform database objects.

Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in CPQ.

Knowledge on Design, develop and implement solutions for the CPQ system deployed on the Salesforce platform.

Wrote Test classes to cover above 80% as well as covering all the Business scenarios.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

Packaged and deployed customizations from Sandbox to other environments using CI/CD pipeline and Sfdx CLI.

Used Source Tree to move code from one environment to other environment and Target Process to maintain sprint stories and defects.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, CPQ, Integration, Security Controls, REST API, SOAP API, HTML, Java Script, CI/CD pipeline, Sfdx CLI.

Pantar Solutions, India July’12 – July’14

Java Developer

Responsibilities:

Worked closely with the business team to gather and understand the business and functional requirements.

Extensively involved throughout the project lifecycle - Design, Build, Test and Deployment of project.

Developed both SOAP and REST based web services as per the client requirement.

Developed synchronous and asynchronous RESTful web services to expose the APIs.

Developed and exposed REST services by consuming SOAP (WSDL) services by transforming the received data.

Worked on Configuring JDBC and JMS Queues to handle the heavy load input messages and processing to Database in Weblogic12c using Priority Queue mechanism.

Experience with Service and API management applications like Layer7 and delivering the security for the APIs by implementing Authentication.

Deployed multiple applications on Web Logic server and maintained load balancing, high availability and fail over functionality.

Experience in working on applications with heavy load data processing and fine tuning the server performance.

Logging framework Log4J is used for log messages.

Used the WebLogic Server Administration Console to control application deployment in lower environments.

Used Postman & SOAPUI for REST and SOAP service testing. Created Test Cases and Test Suites using SOAPUI.

Worked on multiple projects parallel and provided the deliverables on time.

Used Jenkins build and deploy for Continuous Integration and Continuous Deployment.

Used JIRA tracking tool for assigning and defect management.

Involved in Testing the Application according to test cases.

Prepared deployment documentation for QA, UAT, PROD environments and Supported several releases/ On Call Support.

Environment: Java, J2EE, JMS, REST, SOAP, WSDL, JSON, XML Schema, XSD, Layer7, SQL, Log4j, Web services, Web Logic 12c, JDBC, Eclipse, Jenkins, SOAP UI, Postman, SMC, JIRA.

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