**** *** ******** ***, **********, CA *****

Phone: 916-***-****

Email: ad4xrr@r.postjobfree.com

Work Experience

State of California- EDD

Employment Program Representative II- Legislative Liaison

10/2020-11/2022

Provided customer service in call center environment for Tax Branch of EDD; served as subject-matter expert to process escalated customer cases, inquiries, and complaints by analyzing complex state and federal legislation to approve or deny monetary benefits

Processed customer payment claims in EDD computer system

Drafted new legislative language for operational procedures and provided recommendations to the Tax Branch Deputy Director and the Legislative & Intergovernmental Affairs Office (LIAO) for business process improvement

AT&T

Sales Consultant

Assistant Store Manager

10/2011-2/2019

Worked closely with Store manager to handle all administrative aspects of customers sales to process mobile phone, internet, and television accounts and provide specialized customer service

Performed business outreach to create community partnerships

Trained new sales consultants to provide outstanding customer service and grow business sales

Performed inventory to account for store merchandise and replenish stock

Exceeded sales goals and analyzed sales to translate into strategic plans for customer growth

Metro PCS

Sales Associate

Assistant Store Manager

2/2008-10/2011

Worked close with Store Manager to manage sales and business operations tasks

Responded to all sales and customer issues

Trained and developed sales team

Assisted with sales reporting for store maintenance and inventory

Maintained sales displays to promote customer interactions and purchases

Homeq Servicing Corporation

Lead Loan Teleservice Representative III

7/2008-10/2008

Processed home loan inquiries and payments in call center environment

Resolved escalated calls, while training new employees on customer service

Provided State and Federal Regulation information to customers to assist with home loans

Radio Shack

Customer Service Associate

Assistant Store Manager

6/2006-7/2008

Handle all administrative aspects of the sales and follow up with customers

Worked closely with Store Manager to recruit and train new sales consultants

Met and exceeded sales and management goals

Trained sales consultants to further strengthen the team

EDUCATION

UnitekCollege

6/2019 - present

Currently attending Licensed Vocational Nurse Program

Completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) Program

SKILLS

Customer Service- 12+ years

Retail Sales- 8+ years

Proficient in retail sales systems, inventory systems, Windows and Mac operating systems

American Heart Association CPR/ AED Certified

LANGUAGES

Tagalog (Filipino)

Kapampangan (Filipino)

English

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