Carrie Mastin

Customer Service

Email ad4xrd@r.postjobfree.com

** ******* *********** ********** ***** with a proven track record of success in managing administrative tasks and operations for major companies. With over 4 years of experience, I have made significant contributions in streamlining processes and improving efficiency. Skilled in Microsoft Office, communication, and problem-solving, I have a strong ability to work in a team and deliver under pressure. My background in customer service and front desk coordination has honed my multitasking and communication skills. With a degree in Medical Assistance, I am well-equipped to handle the demands of a fast-paced work environment. My future goal is to continue providing exceptional customer service and contribute to the success of an organization. 02 EMPLOYMENT HISTORY

01/2022 — 02/2024 Operations Admin at FedEx Ground

• Currently serving as an Operations Admin at FedEx Ground, where I play a key role in overseeing and managing operations to ensure efficient package handling and delivery.

• Utilize my advanced communication skills and attention to detail to coordinate with team members and ensure smooth operations.

• Demonstrate strong problem-solving abilities to identify and resolve any issues that arise during the shipping process.

• Manage and oversee operations to ensure efficient package handling and delivery.

• Coordinate with team members to ensure smooth operations and timely delivery of packages.

• Utilize problem-solving abilities and attention to detail to identify and resolve any issues that arise during the shipping process.

06/2017 — 03/2021 Patient Registration / Front Desk Coordinator at Primary Care Of Tulsa

As a Patient Registration / Front Desk Coordinator at Primary Care Of Tulsa, I played a key role in providing excellent customer service and ensuring the smooth operation of the clinic. I utilized my advanced communication skills to greet and assist patients, schedule appointments, and handle inquiries. Additionally, I utilized my computer skills to efficiently manage patient records and maintain the front desk area. I am experienced in working in a fast-paced healthcare environment, prioritizing tasks, and handling multiple responsibilities.

• Provided exceptional customer service, creating a positive and welcoming environment for patients.

• Efficiently managed appointment scheduling and maintained accurate patient records.

• Utilized computer skills to handle administrative tasks and ensure smooth operations. 02/2015 — 04/2017 Customer Service Manager at Greyhound Bus Company

As a Customer Service Manager at Greyhound Bus Company, I provided leadership and guidance to a team of customer service representatives. I utilized my advanced communication skills and problem-solving abilities to ensure customer satisfaction and resolve any issues or concerns. Additionally, I managed employee schedules and provided training and support to ensure a high level of performance and productivity. I am experienced in working in a fast-paced customer service environment and delivering high-quality service.

• Provided leadership and guidance to a team of customer service representatives.

• Utilized advanced communication skills and problem-solving abilities to ensure customer satisfaction and resolve issues.

• Managed employee schedules and provided training and support to ensure high performance and productivity.

03 EDUCATION

Community Care College

Medical Assistant

04 SKILLS Operations Admin

Administrative tasks

Microsoft Office

Communication

Problem-solving

Customer service

Front desk coordination

Multitasking

Medical Assistance

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