LLOYD ‘RUSTY’ COWAN

Summerville, SC *****

510-***-**** ad4xqz@r.postjobfree.com

www.linkedin.com/in/rustycowan/

PROFESSIONAL SUMMARY

A dedicated United States Army veteran with a robust background in real estate, management, and customer service, adept at navigating diverse environments with precision and professionalism. Possessing a proven track record of leadership and adaptability, with extensive experience in managing teams and exceeding customer expectations. Eager to leverage comprehensive skill sets honed through military service and civilian roles to excel in customer service positions, contributing effectively to organizational goals while delivering exceptional service and support.

• Team Management

• Negotiation

• Data Analysis

• Strategic Planning

• Project Management

• Customer Satisfaction

• Communication Adaptability

• Client Relationship

• Management

• Training Development

LEADERSHIP PROFILE

Cross-Functional Leadership – Participated in strategic discussions with leadership and clients to deliver exceptional insight and industry guidance, aiming to optimize long-term business objectives. Chaired local district meetings with affiliated industries such as lenders, title and escrow, inspectors and cooperating real estate companies Operations Management – As a Subject Matter Expert in operations and project management, led initiatives aimed at enhancing standard operating procedures. Renowned as an outstanding cross-functional collaborator, and visionary in orchestrating transformation and scaling operations, fostering cultures of excellence, and inspiring diverse teams. Administrative Support – Skilled in crafting and upholding intricate administrative and procedural frameworks aimed at minimizing redundancy, enhancing accuracy and efficiency, and attaining organizational goals. Business Acumen – Demonstrates the capability to comprehend business objectives and propose innovative approaches, policies, and procedures to drive ongoing enhancements in business objectives, productivity, and development within the company.

Exceptional Customer Service – Possessing adept communication skills to comprehend customer needs and deliver exceptional outcomes. Demonstrated success in managing challenging personalities to address dissatisfaction and achieve resolutions effectively.

PROFESSIONAL EXPERIENCE

HomeSmart ICARE Realty Roseville, CA 2016 – 2022 Real Estate Broker

• Conducted comparative market analyses to accurately price properties, leading to an increase in successful sales transactions and increased market presence and visibility.

• Cultivated and maintained strong relationships with clients, resulting in client referrals and productivity.

• Provided expert guidance and support throughout the home buying and selling process.

• Facilitated tax deferred exchange as necessary and assisted investor/tenant relationships assuring ideal profit and cashflow.

Bela Vita Properties Roseville, CA 2015 – 2017

Broker/Owner

• Directed and oversaw daily operations, leading to a 20% increase in overall revenue.

• Communicated with investor and tenants to assure high occupancy and proper rent.

• Coordinated with investor, maintenance crews and landscapers to to improve profitability.

• Managed occupancy keeping vacancies to a minimum and collected rent in a timely manner. LLOYD COWAN PG.2

Remax Gold Roseville, CA 2014 – 2015

Real Estate Sales

• Developed and executed targeted marketing strategies, including digital advertising, door to door and open houses, generating a 20% increase in leads and inquiries compared to the previous year.

• Facilitated negotiations between buyers and sellers, achieving favorable terms for clients and closing deals with an average of 30 days on the market, outperforming the local market average of 45 days.

• Provided exceptional customer service throughout the buying and selling process, leading to satisfied customers and increase in repeat business and referrals.

• Assisted referrals and past clients leaving the Bay Area and relocating to the Placer/Sacramento Area Remax Accord Bay Area Fremont, CA 2012 – 2014

Office/Sales Manager

• Improved communication between agents, management and other industry affiliates increasing office market share.

• Provided support and training for agents in contract preparation, negotiation and lead generation.

• Filled staffing vacancies and provided training and support to Administration staff..

• Coordinated marketing initiatives and events, resulting in an increase in brand visibility and expansion of the client base within the local market.

LICENSES

Real Estate Broker License

Certified Residential Specialist

Advanced Designations in Residential Sales

SPECIALIZED MILITARY TRAINING

Leadership and Development Courses Nike Hercules Electronic Mechanic Course Army Commendation Recipient

TECHNICAL COMPETENCIES

Apple Products, Various Real Estate Programs

Operating Systems: Microsoft Windows, MAC

Toastmasters ACG,ALB German B1, Conversational

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