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Customer Service Health Coach

Location:
Fairburn, GA
Posted:
April 11, 2024

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Resume:

EVELYN M. FULLER

Fairburn, GA 404-***-**** ad4xq6@r.postjobfree.com

Energetic and resolute pharmacist with 12 years of management experience alongside over 20 years of experience in patient-centered counseling, streamlining pharmacy operations, improving customer service and training staff for excellence. I am enthusiastic about improving the health of my patients by motivating them to take ownership of their health outcomes with my guidance and support. I value my role as a resource for finding solutions to ensure the processes are efficient and cost-effective for the patient and the company. Seeking career growth by exploring new challenges and opportunities in varied settings.

EXPERIENCE

PHARMACIST, CHRISTIANS PHARMACY & HEALTH SERVICES

NOV 2022 – FEB 2024

Achieved over 99% efficiency in process through which hospices and their patients receive orders with respect to punctuality, accuracy, and cost-effectiveness.

Top performer in MTM, instrumental in pharmacy achieving high rating through diligent patient outreach with respect to CMRs, TIPs and Adherence monitoring.

Ensured 100% quality compliance of compounded medications with respect to dosage calculations, adherence to guidelines, safety, and appropriate sterile conditions.

Supervised accurate and efficacious prescription fulfillment while providing pharmaceutical care to patients through counseling, drug utilization review and collaboration with other healthcare providers.

PHARMACIST, WALGREENS – AUG 2003 – SEP 2021

Trained, supervised, and evaluated pharmacists, technicians and other pharmacy managers of diverse backgrounds achieving an average of 80% improvement in skill sets.

Improved customer service by reducing customer complaints at multiple locations by at least 50%.

Inventory management: ensured that annual shrinkage remained under 2%.

Improved quality of pharmacy technicians available for hire thus reducing dollars spent on training by 100%.

Consistent engagement in prior authorizations in standard retail and specialty settings ensuring over 80% fulfillment of prescriptions.

Organized off-site clinics by engaging in community outreach thus executing 100% expectation to highlight company public service.

Exceeded daily minimum for provision of clinical services such as blood pressure, cholesterol and blood sugar testing and immunizations.

Managed center of excellence for HIV patient management, ensuring medications were financially accessible to over 90% of HIV patients.

Performed medication therapy management to ensure quality of medication regimens, improve adherence, and improve patient ownership of health outcomes.

Learned basic Spanish to meet counseling needs of Hispanic patient-population.

PHARMACIST, PHARMERICA – DEC 2007 – AUG 2009

Rapid learner able to work with new system in less than a month.

Achieved trusted status in less than three months, thus able to work in control room with over 99% accuracy.

Consistent with getting over 95% of orders shipped out to facilities accurately and on time.

YOUTH MINISTER, PHARMERICA – JUL 2019 - PRESENT

Coordinate and structure faith formation programs for middle and high school youth faith formation to ensure completion by over 85% of candidates.

Recruit, train, and manage volunteers who teach faith formation, resulting in over 70% retention each year.

Improved enrollment in faith formation programs by 20-50% yearly.

EDUCATION

BACHELOR OF SCIENCE, PHARMACY – UNIVERSITY OF WISCONSIN, MADISON, MAY 1993

MASTER-CERTIFIED HEALTH COACH - DR. SEARS WELLNESS INSTITUTE

SEPT 2022

Certified in wellness coaching – Adults and Seniors; Pregnancy

SKILLS

LICENSURE

Strong knowledge of medication therapy, drug interactions, and side effects.

Excellent communication skills, both verbal and written.

Attention to detail and accuracy in medication dispensing and record-keeping.

Ability to collaborate effectively with healthcare providers and other team members.

HOBBIES

Spiritual excursions - Pilgrimages - El Camino de Santiago, Spain; The Holy Land (Israel, Jordan); Shrine of The Blessed Sacrament and EWTN Television station, Alabama.

Hiking and adventure - Climbed Mt. Kilimanjaro, Tanzania; ziplining, rope climbing, whitewater rafting.

Quiet time - silent retreats, reading.

Registered Pharmacist – Georgia and Wisconsin

CERTIFICATION

Medication Therapy Management

Immunizer

Basic Life Support/CPR



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