Customer Service Project Management
Resume:
Kristen Exby
*************@*****.***
Overland Park, KS 66210
SKILLS
Marketing
Salesforce CRM
MLS Database
Presentation
Purchase Agreements and Contracts
Sales
Superior Phone Skills to Set and Close
Appointments
Market Analysis Preparation.
SUMMARY
Organized Operations and Sales Administrator with a proven ability to effectively manage operational processes, customer service, and project management. Experienced in developing and implementing operational strategies. WORK EXPERIENCE
Door Dash 10/2023 - current
Delivered orders for various restaurants and retailers to customers Customer Engagement Specialist 08/2019 - 10/2023
Trueaccord
●Developed and managed customer loyalty programs
●Developed comprehensive customer service protocols, resulting in improved customer satisfaction
●Proactively identified customer needs and recommended appropriate solutions
●Resolved customer complaints in a timely manner, resulting in a 20% decrease in customer attrition
●Developed and implemented customer service policies and procedures Cleaning Specialist 10/2018 - 08/2019
WJC Deep Cleaning LLC
● Assisted with cleaning of private residence as well as commercial properties
● Assisted in final walk through of properties ensure all ares were thoroughly cleaned for clients.
Insurance advisor and mail order prescription tech 08/2017 - 10/2018 CVS
●Assisted customers and agents with billing and new business challenges, rating issues, and coverage questions
●Serviced existing accounts and interviewed prospective clients to obtain data about financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
●Conferred with clients to obtain and provide information during the claims process
●Processed incoming and outgoing prescriptions in accordance with company policies and procedures
●Assisted customers with inquiries regarding medications and products
●Maintained compliance with all applicable state and federal regulations Real Estate Agent
Self Employed
●Dealt personally with lenders, home inspectors, pest control operators, escrow companies and the like to ensure that all terms and conditions of the purchase agreement were met prior to closing
●Conducted open houses to help market for sale properties
●Negotiated price and contract on behalf of clients
●Generated new business through targeted marketing strategies and client referrals
●Experienced with legal matters related to the real estate sales process Payment Operations Specialist
Sprint
●Resolved customer complaints, queries and disputes efficiently
●Analyzed customer feedback and provided recommendations for improvement
●Identified and escalated priority issues to appropriate departments
●Utilized problem solving and critical thinking skills to resolve customer issues
●Assisted customers with billing inquiries
●Developed customer service reports and analysis
EDUCATION
3 years of college: Microbiology
JCCC, Overland Park, KS
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