Business Analyst Project Management

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Core Leadership Competencies

Program Management – 10 Years New Project Development and Deployment – 20 Years

Client Partnership and Alliances – 15 Years Strategic IT Planning and Implementation – 15 Years

Product Design and Implementation – 20 years Systems Administration and Planning – 20 Years

Team Building and Development – 15 Years Budget Planning and Accountability – 15 Years

Training Development and Execution – 10 Years

Resource Management and Enterprise Accounting system (PDI) – 30 Years

Project Management for all Retail Operational and IT Projects – 25 Years

Professional Experience

Royal Farms – Baltimore, MD Oct 2022 – Oct 2023

PDI Engineer

Senior Business Analyst

Royal Farms was a privately owned company with operations of over 260 locations in over 7 locations. The responsibility is operating all the processes that are controlled with the Resource Management and Enterprise Accounting system (PDI). The locations are committed to self-service processes at all our locations. They include:

Fully Service Lottery Machines at all stores. This includes the sale of all tickets. Also, the validation of winning tickets and get either a new ticket as payment or a Payment ticket that you can take to the Counter for Cash payment.

These are self-service POS devices (Radiant) for all transactions performed inside of the stores.

Responsible for the Project Management of all tasks that are part of PDI. These include the Cost Evaluation, Accounting direction, and follow-up with all teams on the weekly update.

Project Management on all IT Projects for all team involvement and completion.

Global Partners – Waltham, MA Nov 2014 – Oct 2022

Senior PDI Business Analyst

Global Partners is a publicly traded large merchandise and fuel retail chain. The operation has over 290 company owned locations. The management of the Resource Management and Enterprise Accounting system (PDI). This also includes the supporting applications, systems, and servers. Also responsible for keeping the interfaces along with the support documentation. Department Supervisor of 5 employees.

Manage the design, development, and interfaces for 2 different POS systems, Verifone and Wayne systems.

Develop project requirements using NACS standards for operational and accounting direction.

Responsible for the selection, design, implementation, and care of the multiple POS systems.

Responsible for the Project Management for all Retail Operational\IT Projects.

Cognizant – Dallas, TX Oct 2018 – Oct 2019

Senior Business Analyst – 7-Eleven (PDI)

Employed by a company that provides services for one of the largest merchandises and retail fuel chains. The responsibilities were to work with the departments that are using the PDI accounting software and assist with the development and implementation of new and changed products. The major responsibilities are with the locations that are going through the conversion from company purchases. These locations are going through the adaptation to the

new way of life operations. There is a new process that must be adapted or converted into the current lifestyle. I am the supervisor of my department.

Pantry (Kangaroo) – Sanford, NC Oct 2006 – Nov 2014

Retail Automation Team Leader – Retalix

Senior Business Analyst - PDI

This is a large merchandise and fuel retail chain with annual sales exceeding $8.9 billion. Provide detailed plan, development, and implementation to support large convenience store chain. Manage IT project deliverables including budget, resources, risk, plan, and outside resources. Responsibility was for the development, testing, distribution, and monitoring of new product enhancements. Direct product lifestyles supporting applications, systems, servers, and interfaces.

Manage an 11-member team responsible for the systems code development and implementation, testing, quality assurance, deployment, training, and security.

Lead PCI and Facta initiatives for payment processing compliance.

Develop project requirements using NACS standards for operational and accounting direction.

Project planning and implementation of the PDI 2 accounting system for store level data capture and accountability.

Responsible for the selection, design, implementation, and deployment of the Retalix store POS system for a company with over 1700 convenience stores and 650+ Food Service units (Subway, Quiznos, Hardees, Aunt M’s, and Dairy Queen) in 12 states.

Responsible for the Project Management for all Retail Operational\IT Projects.

GOOD OIL COMPANY, LLC – Winamac, IN Sep 2005-Sep 2006

Director of Retail Operations

IT Manager

Price Book Manager

Developed company register platform, Scanning, Reporting, and Accountability

Evaluate and manage labor and sales forces.

Verifone Technician Certified

Upkeep of the Fire Stream Accounting Software

Develop and maintain training programs and Price Book Management Systems

Responsible to produce the Operations Survey data for day-to-day evaluation (P&L, Labor, Sales, Inventory)

Responsible for the maintenance of all operational systems

System Maintenance for Food Service Systems (Subway, Hunts Brothers Pizza)

Johnson Oil Company (Bigfoot) – Columbus, IN Jun 2000 – Jun 2005

Systems Administrator

Store POS Developer

Business Analyst

Developed Company Register Platform Scanning, Reporting, and Accountability

Support of the I.S. Help Desk and maintain 99.3% support rating.

Retalix Register Certified and Verifone Technician Certified

Implementation and Upkeep of the Professional Data Solution Accounting Software (PDI)

Develop and Maintain Training Programs

Introduce, Combine, Maintain Systems for use with Subway, Noble Romans, and Dunkin Donuts. Includes POS, Back Office, Inventory and Sales recording.

Previous Work History

Family Express Corporation – Valparaiso, IN Systems Administrator/Price Book Manager Jul 1997 – Jun 2000

Travel Emporium – Angola, IN Regional Manager/System Manager Jan 1995 – Jun 1997

Mile Hi Foods – Denver, CO Computer Ops Supervisor/Warehouse Manager Jun 1990 – Jan 1995

Education

Trenton State College- Trenton, NJ 1977-1980

Business Administration

U.S. Air Force – Trenton, NJ / Denver, CO 1977-1983

Computer Design and Management

Certifications

Retalix POS Certified Radiant POS Certified Verifone Technician Certified Skip POS Certified

Presentations That Deliver Time Management Resource Management and Enterprise Accounting system (PDI) Certified

Technology Proficiencies

Software: Gilbarco POS, Wayne POS, Verifone POS, Retalix POS, Skip POS, Radiant POS, Store Point, Microsoft Office Suite, Publisher, MS Project, Visio, PDI Enterprise, PDI Focal Point, PDI Market Basket, PDI Market Link.

Hardware: Cisco/Nortel/Bay Routers, Switches, Hubs, Wireless Applications

Operating Systems: Windows

Networking Protocols: Frame-Relay, ISDN, DLSW, Dial Backup, Multi-Point, Point to Point

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