THERESA

BLAASCH

Candor, NY

607-***-****

ad4xoa@r.postjobfree.com

Dedicated and versatile professional with a proven track record spanning over a decade in customer service, dispatch operations, and healthcare administration. Adept at seamlessly managing diverse responsibilities, from ensuring top-notch customer experiences to overseeing emergency response systems. Demonstrated expertise in medical claims processing, financial coordination, and maintaining confidentiality. Possesses strong organizational and leadership skills honed through roles in market management, dispatch operations, and healthcare administration. Proven ability to thrive in dynamic environments, making significant contributions to team success. Eager to leverage a multifaceted skill set and a wealth of experience in a challenging and impactful role. EXPERIENCE

Customer Service/Market Staff Iron Kettle Farm and Market – Candor, NY 2010 - PRESENT

- Seasonal employee, responsible for stocking produce, grocery items, gift items, and plants.

- Worked in the market, handling guest purchases, cashier duties, and offering suggestions.

- Concession Stand experience, including taking orders, running the register, food preparation, and serving. Accounts Receivable Specialist Ensemble Health Partners/Ballad Health, Kingsport, TN 2020 - 2021

- Monitored and collected for Workers Compensation claims, ensuring HIPAA compliance.

- Verified claims before submission to carriers for validity of CPT codes, ICD-10 codes, correct modifiers, pricing, while maintaining confidentiality.

E-911 Public Safety Dispatcher Tioga County Sheriff Office, Owego, NY 2010-2021

- Managed normal, emergency, and 9-11 calls, monitored radio transmissions for multiple agencies.

- Prioritized, coordinated, and dispatched agencies for emergencies.

- Maintained NYS E-Justice certification for background checks and handled FOIA requests. Claim Processor TMG Health, Scranton, PA

2004 – 2010

-Processed Medicare HMO claims remotely, reviewed claims for accuracy, validity, and paid as appropriate while conducting customer service workgroups.

EDUCATION

Chenango Forks High School Binghamton, NY

Broome-Tioga Tech Center Binghamton, NY

1988 - NYS Licensed Cosmetologist

Prior remote work experience

Customer Service

5 years supervisory experience

Training Experience

Social Media Experience

Efficient at multi-tasking

Microsoft Office and Google

proficiency

Photographer

CPT/ICD10

Medical terminology

Efficient at multi-tasking

Decision making capability

ACTIVITES

Craf-TB

Own and operate a small business in which I crochet amigurumi items, baby items, jigsaw puzzles, and photographs. 911 On the Run

Social media presence while traveling the country in a 27’ RV with my husband. We chronical our travels, hikes, sights, and various small businesses throughout the United States. Volunteer Work

Tioga Opportunities – Home delivered meal services

Spencer Fire Dept, Spencer EMS as firefighter/NYS EMT and AEMT-CC

American Red Cross – Canteen/ registration/appointment scheduler for local drive Sean’s Ultimate Goal – 501(c)(3) organizational founding member/board member