SHAIMERE

DIGGS

PROFILE

Phone: 804-***-****

E-mail: ad4xnu@r.postjobfree.com

Location: Richmond, VA

EXPERIENCE

PROFESSIONAL

SKILLS

Customer Service

Technical Solutions

Sales

Troubleshooting

Product Trends

Client Retention

Engagement

Vendor Relations

Product Trends

Marketing and Promotions

Data Entry

Reporting

Diversity

Standard Operating Procedures

Microsoft Office Suite

Purchasing/Invoicing/POS System

Effective Communication

Collaborative Team Player

Training and Development

Negotiation

Policy and Procedures

Collaborative Team Player

Cloud Plus

PowerShell

Proactive, results-oriented Technical Solutions Specialist with exemplary experience encompassing sales and marketing, operational services, IT, helpdesk, and data analysis. Dedicated to providing quality service and superior technical solutions to clients. Solid performance in critical thinking and decision-making to drive retail growth through a commitment to innovative technology and personalized customer experiences. Exceptional track record for strengthening and improving profitability in diverse organizations. Solutions Specialist & Technician 9/2019-Present

Employs exceptional communication talents to meet customer expectations by offering uncomplicated and intuitive technical solutions, resulting in seamless sales transactions

Interacts with customers and provides prompt and courteous customer service in person or via phone supporting all aspects of the sales process to enhance the overall customer experience Displays immense knowledge of products by educating customers about new and upcoming devices, demonstrating the features and functions of new products

Ensures a smooth transition into a new device; provides troubleshooting and resolves technical issues for old and new devices, tablets, and jetpacks

Evaluates the needs of the customer in order to advise them about products that will deliver increased value and convenience Collaborates with team members and external IT department directors to provide system troubleshooting, testing, and repair Supports daily business operations, including processing customer transactions and auditing cash receipts daily Serves as liaison to management for specified managerial duties and apprentice to Field Network Engineer VERIZON WIRELESS - RICHMOND, VA

References Available Upon Request

EDUCATION & CERTIFICATIONS

COMPUTER ENGINEERING John Tyler Community College, 2022 Computer Sales Consultant 10/2017-10/2019

Processed sales transactions including online and in-person orders; helping drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs Applied high level product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience

Achieved team and individual goals while enabling an excellent customer shopping experience for IT, gaming, and camera products Engaged with customers for consultations in-store, over the phone, and online chat options Utilized available tools to remain current on promotional initiatives and suggested sales to execute profitable growth through critical business drive times

Acted as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment Provided coaching and training to coworkers on new vendor technology and services, products, customer engagement, and marketing Secured revenue of at least $25,000 each month; recognized as a Top 5 Sale Associate on a team of 20+ sales associates BEST BUY - RICHMOND, VA

Sales Representative & Technician 8/2016-1/2018

Sold wireless voice, data, and other communication products to residential and business customers from small business owners to C Level Management

Provided superior service and information regarding wireless plans, services, products, and accessories to ensure customer satisfaction creating loyalty and referrals for additional business Developed strategies to gain additional customers including cold calling, personal interaction through networking and other awareness Identified potential customers needs suggestions and/or complaints and coordinated with the appropriate individuals to ensure the best outcome for the customer

Used needs assessment, problem solving, negotiating and analytical skills to develop and present proposals for service for current and potential customers

Managed and worked with 25 Major Accounts and over 100 small and medium sized accounts Recognized as Top Sales Performer and providing outstanding communication and attachments for customers Served as consultant to management for processes related to compliance policies and product troubleshooting/repairs SPRINT - RICHMOND, VA

SECURITY PLUS CERTFICATION Comptia, 2021

CYBERSECURITY CERTIFICATIONCisco Networking Academy, 2022

Contact this candidate