Tyler W. Macaluso

Decatur, GA ***** 470-***-**** ad4xmo@r.postjobfree.com Linkedin.com/in/tylermacaluso

CUSTOMER PROGRAM INTEGRATION LEAD SPECALIST

A Distinguished software engineer with an entrepreneurial mindset, adept at forging connections between financial services & information technology realms.

Implemented user-oriented systems, third-party solutions, & diverse applications to upgrade business workflows & ensure efficient cloud-native operations. Translated business requirements into technical logic flows & evaluated the benefits of alternative solutions. Independent financial advisor & insurance producer recognized by the GA Department of Insurance. Guided clientele on financial services, insurance policies & business strategies to meet the clients’ financial objectives & needs. Specialized in regulatory compliance, governance, identity verification, operational analysis, & optimizing business processes with a focus on mitigating clients' risks & enhancing technical data security.

Areas of expertise

Software Development Lifecycle

Cloud API Solution Architecture

Business Process Analysis

Project Leadership & Delivery

Cybersecurity Protocols

Customer-Centric IT Consulting

Business Development

Governance & Regulatory Compliance

Financial Service Integration

Risk Assessment & Mitigation

System Functionality Enhancement

Data Integrity & IT Security

Technical Skills

.NET .NET Runtime C# MS Office 365 MS Azure SQL SQL Server Visual Studio

Visual Studio Code XML XPath JavaScript JSON ERP CompTIA+

Professional Experience

Xchange Mutual Solutions LLC Remote Director of Customer Success Officer

Jun 2023 – Present

Develop efficient, centralized cloud-native & mobile applications by leveraging .NET technologies & IoT cloud capabilities, that optimize access to recurrent business-critical goals & workflows as a provider of professional services. Engineer secure, scalable integrations for APIs & cloud-native applications while identifying & mitigating major risks through collaborative client engagement. Specializes in enterprise software risk solutions, data analytics, financial services, municipal taxes, & data regulations.

Heightened client satisfaction & retention rates by improving client interaction via high-quality documentation, regular project demos, & a commitment to continuous development & improvement.

Enhanced business information dissemination & customer-client services by employing API integration pipelines, that automate vital processes & packaging capabilities for ubiquitous IT business functions.

Deployed security measures & privacy protocols using ubiquitous IoT policies to support universal compliance, fortify user information protection, & secure transactional data.

Streamlined & automated client onboarding, enhanced cloud servicing, & fortified maintenance processes for packaged solutions to elevate operational efficiency.

Cultivated lasting client-customer connections & business opportunities, yielding reciprocal benefits inherent in organic networking & essential branding tasks.

Provenir Inc. Remote Customer Software Engineer

Jun 2022 – May 2023 Managed application infrastructure, .NET secure operational services, & app lifecycle development in compliance with KYC validation, authorization, RBAC, & security risk controls. Conducted client demos for personal code, project updates, & cold demos for first-time SaaS users, that enhanced client understanding & engagement. Facilitated learning sessions for clients & peers with a focus on best product & service utilization.

Strengthened customer relations by contributing to user requirements gathering, business analysis, & app development, emphasizing quality through UAT & E2E solution testing.

Improved system processes proficiencies’ & API development for UAT using data modeling to enhance consultancy communications on best practices for client-users through initiative leadership on project & product integration.

Integrated internal enterprise, customer, & third-party applications, incorporating resource tracking, risk management, & regulatory compliance to devise operational solutions resulting in greater data analytics insights.

Reduced recurring system & developer errors by overhauling the UX of the interfaces used for application development & architecture configuration for peers & client developers.

FAST Enterprises Atlanta, ga I

mplementation Consultant Jul 2019 – Jun 2022 Implemented technical solutions for the Georgia Department of Driver Services Project Site & System by utilizing .NET Core, SQL Server, VB.NET, XML, SSMS, & Oracle SQL Developer. Led internal & external meetings as a senior team lead to address the dem& for extra developers during peak workloads, holidays, & ad-hoc situations. Empowered eight newly recruited individuals in the areas of project management through effective mentorship. Supported stakeholders & clients by resolving internal tickets, upholding correct processing for third-party services, & implementing tailored solutions based on client needs & compliance requirements.

Eliminated +10% of false negatives in migration tasks for 5K items, optimized queries, refactored code, & facilitated testing in collaboration with a team.

Ensured SQL Server compliance for the hybrid migration from on-premises Oracle to AWS/SQL cloud environment.

Elevated system efficiency for the GA Department of Driver Services project by executing user-friendly UI/UX web services & streamlining vehicle registration processes, resulting in a considerable reduction in recurring user errors

Optimized SQL Server compliance, delivered production support, & configured technical solutions through the management GA Department of Revenue project.

Amplified system efficacy by supporting consistent configurations, standardizing internal app module code, & addressing user issues in the development of intuitive UI & UX web solutions for statewide users.

Refined DRIVES system functionality by securing, streamlining, & reporting vehicle registrations & licenses.

License & Certification

Registered, & Licensed Financial Advisor & Insurance Agent Producer – World Financial Group, TransAmerica Agent

Gained training in regulatory compliance & governance, underscoring expertise in navigating the intricate landscape of financial & insurance services.

Independent professional, proficient in risk analysis, identity verification, & business authorization, ensuring the safety & legitimacy of all transactions.

Acquired comprehensive knowledge regarding cybersecurity awareness & best practices for safeguarding client information.

Advised clients & partners on a diverse range of financial products & services, including insurance policies, investment strategies, & retirement planning.

Professional Development

Credit Services Tax Compliance Data Privacy & Security Regulations & Governance Financial IT Stability & Performance Cybersecurity (IAM, Application & Data Resilience)

Education

Bachelor of Arts (BA) in Computer Science – University of Virginia – Charlottesville, VA

Bachelor of Arts (BA) in Cognitive Science – University of Virginia – Charlottesville, VA

Additional Experience

IT Cloud Operations Intern – SAP National Security Services (SAP NS2) – Reston, VA

Career Peer Educator – University of Virginia Career Center – Charlottesville, VA

Nature Specialist Lifeguard Summer Camp Counselor – Reston Association – Reston, VA

Soccer Referee – Reston Youth Soccer Association – Reston, VA

Contact this candidate