Girish Anandaram

Mobile: +91-984*******

E - Mail: ad4xln@r.postjobfree.com

To obtain a challenging position with a progressive organization who provides opportunities to utilize acquired skills and knowledge in the required field.

An Overview

•A competent professional with nearly 14+ years of work experience in Operations Management, Process Management, Client Relationship Management, Attrition Management & Team Management

•Strong ability to manage multiple assignments simultaneously and maintaining quality standards and deadlines

•Excellent interpersonal & communication skills with problem solving abilities

•Excellent people management skills and ability to maintain high staff motivation

•Be open to new ideas, recognize the skills of team members and utilize their strengths to benefit the organization and the team

Education Details

Completed Graduation from Dr. C V Raman University (Correspondence), 2012

Certifications: Pursuing PMP course –

Project management is one of the essential processes of an organization which includes –

Integration Management

Scope Management

Schedule Management

Cost Management

Quality Management

Resource Management

Stakeholder and Communication Management

Risk Management

Key Skills

●Operations Management

●People Management

●Team & Customer Management

●Attrition & Training

Employment Record

•EMPOWER – Assistant Manager, Operations – August 2022 – February 2024

•GALLAGHER – Team Manager, Operations – January 2019 – July 2020

•Mercedes Benz Research & Development India Limited – Deployed Through Keystone Business Solutions Private Limited – (A Team Lease Company) – January 2017 – May 2018

•Convergys India Pvt Ltd. – Team Leader – July 2010 – September 2015

•America Online Inc. (AOL) – Champion CCC – August 2004 - August 2008

Dell International Services – Customer Service Representative – April 2003 to July 2004

Roles & Responsibilities –

Assisting the team in planning and implementing strategies to attract customers.

Co-Ordinating with the teams with regards to daily customer service operations.

Tracking the progress of daily, weekly, monthly, quarterly & annual objectives (performance, productivity & quality).

Monitoring and maintaining track of quality audits and scores. Also providing feedback on the same (positives, areas of improvement & plan of action).

Evaluating employee performance and identify hiring and training needs.

Supervise and motivate the team members to perform @ their best.

Coach and support new & existing team members.

Monitoring day to day operations aligned to performance, productivity & quality.

Suggest training programs and implementation of techniques.

Communicate with clients and evaluate their needs.

Analyze customer behavior and positioning.

Handling complaints from clients/customers.

Research existing process related issues and use information to analysis/RCA etc.

Create reports, analyze, and interpret data like performance, productivity & quality.

Conduct regular audits to ensure the quality is in place.

To ensure all employees adhere to company’s policies and procedures.

Act as representative and set an example to the team members.

Skills –

Proven experience as an Assistant Manager or similar position.

Experience in recruiting and performance evaluation processes.

Familiar with customer service principles.

Good math skills with the ability to create and analyze reports, spreadsheets etc.

Proficient user of MS Office (Word, Excel, PowerPoint etc.).

Leadership and Organizational abilities, Interpersonal and good communication skills.

Problem solving attitude, Flexibility to work in shifts.

Above all these, understanding what motivates each member of the team, setting expectations and goals, working out the best possible way to achieve them together so that it benefits the Organization, the Process, the Team and ME as an Individual.

Note – “All The Information Provided Above Is TRUE To the Best Of My Knowledge”

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