GRACE C. OKORO

PHONE:

713-***-****

EMAIL:

ad4xkf@r.postjobfree.com

WEBSITE:

Gracecokoro.wordpress.com

PROFILE

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization.

Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, collaborating with upper management, and processing documentation.

SKILLS

Record management

Data Analysis

Administrative, project, & Operations support

Data Collection

Academic Research

Academic Presentations

Course Creation (Excel)

Faculty Collaboration

Online Curriculum Delivery

Customer Account Management

Customer Retention Strategies

EDUCATION

Bachelor of Science University of Texas at Arlington

[August 2013] – [December 2017]- Completed.

Master of Health Administration Texas Woman’s University

[August 2019] – [August 2021]- Completed.

Doctorate in Health Science MCPHS

[September 2021] – [September 2024]- Current

WORK EXPERIENCE

Texas Woman’s University [February 2020]– [CURRENT]

[Graduate Assistant]

Prepared materials for reports, presentations, and submission to peer-reviewed journal publications.

Participated in lesson planning and curriculum implementation through use of Excel and Canvas, which promoted quicker rollout and delivery.

Oversaw over 100 groups of students and assisted with academic projects.

Assisted faculty members with data collection for potential academic publications.

Liaised between faculty and students to answer questions and optimize faculty time.

Analyzed acquired information and presented it to professors.

Organized various class presentations and new course materials as directed by professor.

Directed students in performing and completing assigned tasks.

[Adjunct Professor]- Current

Instruct class presentations and created course materials.

Directed students in performing and completing assigned tasks.

Grade assignments

[Southern Methodist University] [Coordinator 2] - Current

[July 2023-]

Work alongside the director and assistant director of learning

Assist in the hiring process of tutors.

Create tutor Schedules.

Input Data into Shared drive (V-drive)

Create Spreadsheets using Excel/Word documents.

Submit timesheets to payroll for tutors.

[One Call Claims] [Customer Service Rep] - Remote

[October 2021]– [ May 2023]

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Interacted with customers to ensure high quality metrics.

Input Data into Xact Analysis & VCA Software

Created Spreadsheets using Excel/Word documents.

CERTIFICATIONS/ AFFILIATIONS

First Aid/CPR Certified- Active Since 2018

Certified Nursing Assistant- Active Since 2019

American College of Healthcare Executives- Member 2021

The Society for Collegiate Leaders- 2021

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