Adam Hall

ad4xkd@r.postjobfree.com

703-***-****

Analysis Operations Support Leadership

Security Clearance: Active DoD clearance with current background investigation

Summary

Dynamic and results driven professional with over 15 years of direct federal and commercial support, showcasing exceptional interpersonal skills crucial for fostering strong internal and customer relationships. Proven expertise in data analysis, management oversight, program support, and requirements analysis within agile frameworks as a junior scrum associate. Adept at multitasking in fast-paced team environments, exhibiting critical thinking, independent operation, and effective time management to consistently meet deadlines and achieve objectives. Skilled in supervising collaborative teams and strategically managing business processes. Proficient in classifying federal contractor positions and labor categories, as well as editing and publishing diagrams flow charts, and developing MS project schedules for system deployments and engineering activities.

Core Competencies

Proficient in research, analytical, and customer interaction skills.

Strong written and verbal communication abilities.

Skilled in working with Agile frameworks and a junior scrum, utilizing MS Azure DevOps.

Experienced in supporting Azure tools and components within an Azure cloud environment.

Capable of gathering and defining requirements for system implementations and deployments.

Knowledgeable in the creation, storage, and disposition of sensitive federal records.

Proficient in developing and maintaining project schedules using MS Project.

Skilled in utilizing electronic records management systems, HRMS systems, and learning management systems.

Experienced in recruiting, onboarding, and training program personnel.

Excellent at managing priorities amidst competing urgencies.

Work Experience

IT Services Supervisor-Cloud Support Engineer, ASM Research

August 2023 – present

Supervise a team within a 24x7 Microsoft Azure environment, ensuring high system/platform availability.

Create and maintain work schedules for 24x7 operations, collaborate with shift supervisors, and management time off requests and overtime approvals.

Troubleshoot system issues, respond to incident tickets, and document system outages.

Support collaboration across teams and external partners to streamline knowledge sharing and issue resolution.

Monitor solution performance and escalate issues as necessary to appropriate technical resources.

Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools.

Respond to incident tickets in a 24x7 operational environment to meet SLA objectives.

Review and audit system logs to identify and mitigate system issues.

Document system issues resulting in system outages and coordinate change through change management process.

Operations/Deployment Analyst, ASM Research

May 2022 – August 2023

Managed workflows as a scrum master, supported system deployments, and onboarded personnel.

Coordinated workflow training for customer locations and managed deployment schedules.

Prepared client deliverables, maintained program documentation, and tracked program risks.

Adhered to program schedules and ensure work scope, schedule, and budget compliance.

Support the deployment of national security systems to geographically disperse locations.

Adhered to program schedules and monitored changes to contract plans.

Manager, Xenia Systems LLC

September 2015 – April 2022

Oversaw operational and program activities, including planning, client management, budget, and business development.

Managed a portfolio averaging $4-5M annual revenue and assisted in organizational strategy development.

Conducted business development and capture federal and state opportunities.

Performed RFP analysis, data collection, proposal preparation, submission packages, and proposal review team participation.

Manage HUMINT operations contract to include staff management, monthly project reporting and oversight, milestones, interviewing, and budgeting.

Consultant, Sage Horizons Inc.

September 2013 – August 2015

Supervised recruitment activities and managed human resources staff.

Managed and oversaw a 2-year, $800K DHS/FEMA data analysis and integration contract.

Recruiting Manager/ Recruiter, Premier Group International

October 2007 – August 2013

Managed recruitment efforts and supervised recruiting and HR staff.

Coordinated employment contract and conducted candidate interviews and background investigations.

Created client position descriptions and managed roles in applicant tracking systems (bamboo HR, Paycom, and ADP).

Coordinated all temporary and contract support and negotiated employment contracts.

Actively recruited candidates for open federal contract positions.

Functional Implementation Analyst, Jacer Corporation

August 2006 – September 2007

Managed data migration projects and provided program management support for systems acquisitions.

Managed the implementation of large data migrations on behalf of Military Health System (MHS) onto the Oracle iLearning LMS. Primary duties were executing diverse project requirements that involved balancing competing demand for system and technical resources across multiple implementation and migrations taking place concurrent of one another.

Collaborated with project resource management from multiple functional teams to develop and maintain a consolidated, milestone-based schedule using MS Project.

Provided program management support to Senior Military Officers within TMA (transition management authority) for the acquisition, acceptance, and delivery of systems for the Ancillary Services AHLTA/CHCS-2 application.

Developed master schedule using MS Project for maintaining project deliverable timetables, developed briefing material for client status meetings.

Functional Implementation Analyst, Axiom Resource Management Inc.

March 2004 – August 2006

Managed the implementation of large data migrations on behalf of Military Health System (MHS) onto the Oracle iLearning LMS. Primary duties were executing diverse project requirements that involved balancing competing demand for system and technical resources across multiple implementation and migrations taking place concurrent of one another.

Collaborated with project resource management from multiple functional teams to develop and maintain a consolidated, milestone-based schedule using MS Project.

Provided program management support to Senior Military Officers within TMA (transition management authority) for the acquisition, acceptance, and delivery of systems for the Ancillary Services AHLTA/CHCS-2 application.

Developed master schedule using MS Project for maintaining project deliverable timetables, developed briefing material for client status meetings.

Account Manager, Trantech Inc.

January 2003 – March 2004

Provided support for specified agencies using Federal Technology Service contracts.

Computer Skills

MS Office 365 (Word, Excel, PowerPoint, Outlook, Teams SharePoint), MS Azure DevOps, MS Azure Cloud, MS Project, MS Visio, Oracle, Tableau desktop.

Education

Current Student pursuing bachelor’s degree at University of Maryland Global Campus (2022 – current)

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