Customer Service Facilities Maintenance
Resume:
R
Telina Robinson
*.********@*****.***
Cincinnati, OH 45215
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills,Also I am a very committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
●Adaptability and Dependability
●Computer Skills
●MS Office
●Community Service
●Great communication skills
●Versatile
●Positive Attitude
●Organized and Efficient
●Teamwork and Collaboration
●Public Speaking
●Professional Appearance
EXPERIENCE
Voluntary Worker
Cincinnati, OH
St Vincent De Paul Society/ Jan 2023 to Current
●Set up tables and chairs and unloaded equipment for various volunteer events.
●Assisted with facilities maintenance, basic cleaning and trash removal.
●Processed, organized and conducted inventory of various donated goods.
●Pitched in to help with volunteer recruitment, retention and motivational programs.
●Kept weekly schedule up-to-date in scheduling book and maintained appropriate records according to company procedures.
●Collaborated with others by contributing time, effort and talent to advance needs or further missions.
Assembly Line Worker
Cincinnati, OH
Nehemiah Manufacturing/ Jul 2022 to Oct 2023
●Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
●Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
●Addressed inquiries, resolved customer issues and managed customer relations.
●Followed policies and procedures to meet or exceed established performance requirements.
●Contributed to team-based environment to maintain line productivity and meet expected deadlines.
●Recognized defective material and reported issues to management.
●Completed component assembly with minimal supervision to meet deadlines.
●Assembled component parts of items and completed hand-finishing of final products.
●Built and packaged products to comply with multiple work orders and deadlines.
●Boxed, labeled and moved items to keep production lines moving swiftly.
●Read and interpreted schematics, blueprints and assembly instructions to produce components.
●Used mathematics skills to calculate material consumption, hourly rates and relevant assembly details.
●Packed finished products and prepared for shipment.
Customer Service Representative
Cincinnati, OH
Home Depot/ Sep 2021 to Mar 2023
●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
●Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
●Remained calm and professional in stressful circumstances and effectively diffused tense situations.
●De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
●Made outbound calls to obtain account information.
●Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
●Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
●Set up and activated customer accounts.
Warehouse Associate
Hebron, KY
Amazon.Inc/ Sep 2022 to Jan 2023
●Packed and labeled merchandise to prepare for loading and shipment to customers.
●Used pallet jacks to move items to and from warehouse locations.
●Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
●Examined packages and goods for damage and notified vendors of replacement needs.
●Updated inventory and production information using warehouse management systems and scanner guns.
●Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
●Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
●Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
Customer Service Cashier
Cincinnati, OH
McDonald's Restaurant/ Aug 2019 to Jun 2020
●Collected credit card and cash payments to complete transactions for customer orders.
●Greeted customers and responded to informational requests.
●Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
●Maintained cleanliness and presentation of stock room and production floor.
●Processed credit card, EBT and gift certificate payments in electronic computer systems.
●Informed customers of in-store promotions or pricing specials.
●Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
●Greeted customers promptly and responded to questions.
●Processed customer payments quickly and returned exact change and receipts.
●Counted and balanced cashier drawers.
EDUCATION AND TRAINING
GED
Dohn Community Jan 2020
Cincinnati, OH
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