R

Telina Robinson

513-***-****

ad4xj8@r.postjobfree.com

Cincinnati, OH 45215

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills,Also I am a very committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

●Adaptability and Dependability

●Computer Skills

●MS Office

●Community Service

●Great communication skills

●Versatile

●Positive Attitude

●Organized and Efficient

●Teamwork and Collaboration

●Public Speaking

●Professional Appearance

EXPERIENCE

Voluntary Worker

Cincinnati, OH

St Vincent De Paul Society/ Jan 2023 to Current

●Set up tables and chairs and unloaded equipment for various volunteer events.

●Assisted with facilities maintenance, basic cleaning and trash removal.

●Processed, organized and conducted inventory of various donated goods.

●Pitched in to help with volunteer recruitment, retention and motivational programs.

●Kept weekly schedule up-to-date in scheduling book and maintained appropriate records according to company procedures.

●Collaborated with others by contributing time, effort and talent to advance needs or further missions.

Assembly Line Worker

Cincinnati, OH

Nehemiah Manufacturing/ Jul 2022 to Oct 2023

●Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

●Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

●Addressed inquiries, resolved customer issues and managed customer relations.

●Followed policies and procedures to meet or exceed established performance requirements.

●Contributed to team-based environment to maintain line productivity and meet expected deadlines.

●Recognized defective material and reported issues to management.

●Completed component assembly with minimal supervision to meet deadlines.

●Assembled component parts of items and completed hand-finishing of final products.

●Built and packaged products to comply with multiple work orders and deadlines.

●Boxed, labeled and moved items to keep production lines moving swiftly.

●Read and interpreted schematics, blueprints and assembly instructions to produce components.

●Used mathematics skills to calculate material consumption, hourly rates and relevant assembly details.

●Packed finished products and prepared for shipment.

Customer Service Representative

Cincinnati, OH

Home Depot/ Sep 2021 to Mar 2023

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

●Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

●Remained calm and professional in stressful circumstances and effectively diffused tense situations.

●De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

●Made outbound calls to obtain account information.

●Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

●Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

●Set up and activated customer accounts.

Warehouse Associate

Hebron, KY

Amazon.Inc/ Sep 2022 to Jan 2023

●Packed and labeled merchandise to prepare for loading and shipment to customers.

●Used pallet jacks to move items to and from warehouse locations.

●Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

●Examined packages and goods for damage and notified vendors of replacement needs.

●Updated inventory and production information using warehouse management systems and scanner guns.

●Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

●Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.

●Reviewed inventory sheet against shipments received and alerted manager of discrepancies.

Customer Service Cashier

Cincinnati, OH

McDonald's Restaurant/ Aug 2019 to Jun 2020

●Collected credit card and cash payments to complete transactions for customer orders.

●Greeted customers and responded to informational requests.

●Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

●Maintained cleanliness and presentation of stock room and production floor.

●Processed credit card, EBT and gift certificate payments in electronic computer systems.

●Informed customers of in-store promotions or pricing specials.

●Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

●Greeted customers promptly and responded to questions.

●Processed customer payments quickly and returned exact change and receipts.

●Counted and balanced cashier drawers.

EDUCATION AND TRAINING

GED

Dohn Community Jan 2020

Cincinnati, OH

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