KORI HODGES

347-***-**** • ad4xis@r.postjobfree.com • Newark, NJ 07105 Organized and dedicated young professional with a 7 years of experience providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Earned "NCE Outstanding Support Staff Award" in 2024. Microsoft

SKILLS

Office and Google

Suite

Information Security

Strong Verbal and Written

Communication

Database Management

Project Management

Presentation Design

Training

Confidentiality

Calendar Management

Invoice Processing

Customer Relations

Workflow Optimization

Workforce Planning

Staff Management

WORK HISTORY

Sep 2022 - Current

Newark, NJ

Administrative Assistant II / New Jersey Institute Of Technology, NJIT Directs inquiries and provides tailored guidance to individuals, aligning closely with departmental and university policies. Independently crafts professional correspondence and memoranda for the Chairman, enhancing communication with various stakeholders including NJIT departments, colleges, universities, and industry partners.

Orchestrates seamless meeting logistics, including generating confirmations, scheduling resources, and managing visitor accommodations.

Manages a multi-line phone system, adeptly routing calls and greeting visitors, contributing to an increase in office responsiveness. Proactively manages office supplies and procurement processes, ensuring optimal stock levels and timely order placement. Spearheads departmental publicity efforts, including the creation and dissemination of announcements, posters, flyers, and newsletters, boosting departmental visibility and engagement. Successfully organizes and executes departmental events. Expertly operates and troubleshooter standard office equipment, ensuring uninterrupted office operations.

Serves as a liaison between the departmental office and various stakeholders, providing valuable assistance to students, faculty, and external contacts, resulting in improved communication flow and support services.

Nov 2019 - Sep 2022

Livingston, NJ

Sales and Support Captain / Macys Inc., Gap Inc

Managed and motivated colleagues to execute assigned tasks efficiently.

Championed exceptional customer service by role modeling behaviors and providing timely feedback, leading to a 25% increase in customer satisfaction scores.

Proactively resolved customer issues and implemented customer- focused resolutions.

Spearheaded the promotion of the Macy's mobile app, enhancing the in-store customer experience and driving a 10% increase in app downloads.

Collaborated with People Leaders to plan and monitor total store activities, ensuring smooth operations and optimal customer service levels.

Successfully performed store opening and closing procedures, ensuring security measures were adhered to and registers were settled accurately.

Maintained best-in-class merchandise standards, ensuring a visually appealing and organized selling floor environment. Educated colleagues on point-of-sale technology and applications. Sep 2019 - Aug 2022

Rye, NY

Administrative Assistant to Realtor / NTrust Realty LLC Effectively handled a large influx of incoming calls, consistently ensuring swift and accurate resolution of inquiries and scheduling needs, leading to enhanced customer satisfaction ratings. Optimized appointment scheduling and coordination processes, reducing scheduling conflicts and increasing overall efficiency. Implemented a streamlined reporting system, resulting in a reduction in report generation time while maintaining accuracy and relevance.

Established and maintained a highly organized filing system, enhancing document retrieval efficiency and ensuring seamless access to critical information.

Successfully negotiated favorable deals with suppliers, resulting in cost savings on office supplies expenditure while maintaining quality standards.

Maintained comprehensive and updated contact lists, facilitating EDUCATION

seamless communication and coordination.

Orchestrated seamless travel arrangements for owner, ensuring timely and cost-effective travel solutions.

Feb 2017 - Sep 2019

Columbia, SC

Customer Service Advocate / Blue Cross Blue Shield Consistently exceeded departmental productivity, quality, and timeliness benchmarks, while prioritizing exceptional customer relations through accurate and responsive communication. Enhanced the customer experience by proactively addressing concerns with empathy, resulting in a 30% increase in customer satisfaction ratings.

Effectively managed a high volume of daily customer interactions, maintaining a positive attitude and unwavering focus on exceeding customer expectations.

Diligently documented inquiries, initiated adjustments, and conducted thorough research to efficiently resolve issues. Collaborated with cross-functional teams to identify and address challenges, leading to streamlined processes and improved service delivery.

Successfully responded to, investigated, and supported priority inquiries and special projects, contributing to the timely resolution of complex issues.

Maintained meticulous records of complaints and customer feedback, leading to the implementation of proactive changes for continuous improvement.

Identified and promptly reported suspected fraudulent activities and system errors, mitigating potential risks and ensuring the integrity of operations.

Columbia, SC Associate of Science

Midlands Technical College

Jun 2014

Columbia, SC

Diploma

Richland Northeast Highschool

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