jigyasa

heer

236-***-****

ad4xim@r.postjobfree.com

SURREY, BC V3S 7E6

CONTACT

SKILLS

• Customer Assistance

• Payment Processing

• Customer Service

• Loss Prevention

• Issue Resolution

• Staff Mentoring

• Customer Relations

• Report Preparation

• Records Maintenance

• Loyalty Program Promotion

• Professionalism and Courtesy

• Teamwork and Collaboration

• Reliability and Punctuality

LANGUAGES

Hindi

Native

school

•

English

Bilingual

•

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. PROFESSIONAL SUMMARY

November 2023 - Present

Security Professional

warfare security, surrey, BC

September 2023 - October 2023

cashier and kitchen associate

tractor food, SURREY, BC

EXPERIENCE

monitoring cameras overnight to make sure sites of our clients are safe and tackle the situation as needed.

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Responded quickly and effectively to emergency situations involving security issues.

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Monitored system access logs and identified potential security risks or violations.

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Provided training sessions on best practices for protecting confidential information assets.

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Monitored central alarm system for fire, intrusion, and duress alarms.

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Warned offenders about rule infractions and violations, verbally evicting habitual violators from premises.

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Monitored closed circuit television cameras or other surveillance equipment to identify potential threats to security or safety.

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Handled emergency situations by sounding alarms or calling police or fire department.

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• Neutralized tense situations with tact and common sense. Prevented losses and damage by reporting irregularities to management or emergency services.

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Provided exceptional customer service experiences through efficient problem solving skills.

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Promptly responded to customer inquiries regarding product availability, prices and special orders.

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Maintained a high level of customer service standards, including greeting customers, responding to inquiries and resolving complaints.

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Inspected grocery bags before leaving the premises to ensure correct weighting and pricing of goods purchased by customers.

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school

Punjabi

Native

school

•

July 2023 - August 2023

Warehouse Associate

fedex ground, SURREY, BC

Successfully operated cash register to process customer transactions accurately and efficiently.

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Ensured compliance with safety regulations throughout the store environment.

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Developed strong customer service skills by assisting customers with their purchases.

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Developed and maintained a positive working relationship with customers.

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Delivered customer service by greeting customers and answering any store inquiries.

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Helped customers locate merchandise and answered questions about products.

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• Followed all safety protocols while handling money. Monitored customer traffic and proactively addressed potential issues.

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Prepared food and supervised co-workers in proper sanitation and food handling procedures.

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Maintained all sanitation standards in clean-up activities. Monitored on-time and quality food preparation and maintained safety practices, portion control, and presentation within service goal times.

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Cleaned and maintained kitchen equipment and inventory of food preparation and non-food related items.

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Followed all established food safety practices and procedures while preparing food orders and providing excellent customer service.

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Displayed advanced customer service competencies in every position held ensured all guests received prompt and attentive service.

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Collaborated with team members to complete tasks efficiently and accurately.

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Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.

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• Sorted and organized merchandise in preparation for shipment. Loaded and unloaded shipments from delivery trucks after completing order documentation.

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Inspected products for defects and damages and reported discarded items to supervisors.

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• Used scanners to document pertinent carton level information. Interacted effectively with staff through ongoing communication and exchange of information.

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Identified and removed safety and sanitation hazards from work areas.

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• Communicated effectively with vendors regarding stock availability. Addressed customer questions and concerns regarding products and services.

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July 2022

High School Diploma

police DAV public school, ludhiana,punjab

EDUCATION

CERTIFICATIONS

• Security worker license

March 2021 - May 2022

Event Management Staff Member

highschool, ludhiana, punjab

VOLUNTEER EXPERIENCE

Maintained accurate records of expenses related to each event and produced expense reports accordingly.

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Planned and executed social media campaigns to increase attendance at events.

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• Assisted with set-up and clean-up of event equipment.

• Organized seminars, workshops, and other special events.

• Managed long lines of guests, facilitating event registration.

• Played fun and engaging games with guests to give out prizes.

Contact this candidate