Troy Williams

ad4xi5@r.postjobfree.com

http://linkedin.com/in/troy-williams-b81489bb

202-***-****

Washington, DC

PROFESSIONAL SUMMARY

Seasoned certified program/project management professional with substantial and diverse experience providing program management and project management expertise to the military, civilian, federal, state and local government entities such as the United States Marine Corps, Department of Veteran Affairs, National Guard Bureau (NGB), the United States Department of State, United States Department of Transportation, City of Virginia Beach, Virginia to ensure the safety and well-being of the citizens of the United States.

TECHNICAL SKILLS AND QUALIFICATIONS

●Agile, Scrum, Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook), FISMA, NIST Standards, MS Visio, KSA, TCP/IP, PC/LAN, UNIX, Solaris 2.6, Entrust, Lotus Notes, Sharepoint, Enterprise Resource Planning (ERP)

●Military Service—Branch: United States Marine Corps, Rank: Corporal

●Current Project Management Professional (PMP) Certificate, Project Management Institute

●HP Project and Portfolio Management Software, i2 law enforcement investigative software instructor, IPTV, TPT.

ACADEMIC EXPERIENCES

●Master of Arts in Public Management, University of Maryland, College Park

●Bachelor of Arts in Political Science, University of the District of Columbia

●NIMS Courses; IS-00100.LE, IS-00200, IS-300, IS-400, IS-00700, IS-00800.

PROFESSIONAL EXPERIENCES

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MBL Technologies

Centers for Medicare/Medicaid Services-Emergency Preparedness Response Operations (CMS-EPRO)

Lead Project Manager

March 2024-

Arlington, VA

●Directed and managed the development of contractor staff, and alignment of the staff to the Government’s requirement at the task order level. Provided and ensured quality and timely services and delivery of contractual items under the contract terms and conditions.

●Served as point of contact with the Contracting Officer’s Representative (COR) and Contracting Officer (CO). Performs day-to-day management of contract execution, possibly involving multiple groups of personnel at multiple locations.

●Established and maintained technical and financial reports demonstrating task order progress and delegates responsibilities to subordinates and oversees successful contract/task order completion.

●Maintained effective client interface with the COR.

●Motivated contractor staff and ensures contractor staff are adequately trained and fully understands the work environment. Contributes to the evaluation, analysis, and development of recommended solutions.

●Resolved complex problems, which require an in-depth knowledge of subject matter related to the designated field or discipline.

●Supervised principles and methods of the subject matter to specialized solutions. Areas of expertise may include business process reengineering, performance management, statistical process control, individual and organizational assessment and evaluation, process modeling and simulation, strategic and business planning, change management, organizational development, quality assurance, regulatory compliance, and situational awareness and decision support.

National Passenger Railroad Corporation (Amtrak)

Emergency Management Corporate Security (EMCS)

Senior Strategic Project Manager IT Safety and Security Video Surveillance Systems (Contractor)

October 2017-February 2024 (Washington, D. C.)

Washington, D. C,

●Distinguished management of projects and tasks oversight and coordination with EMCS stakeholders to ensure successful execution of any assigned projects as defined by EMCS's Sr. Manager of Budget Operations and Project Management Office (PMO).

●Leadership facilitation of projects on time and within budget and scope and be accountable to the Project Owner and Project Sponsor. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs)

●Directly managed project controls, including cost, risk, schedule, requirements, and quality to ensure assigned projects are delivered on time and within budget and scope. Conducted and managed weekly security random checks at HQ premises as well as other Amtrak properties throughout the United States; reported on irregularities with issuance of identity cards, operation of cameras, emergency exits and guard duties; documented findings in weekly inspection reports and follow up with the Organization’s facility management company for immediate resolution of issues in a management capacity.

●Determined autonomously and in concert with stakeholders to ensure objectives, issues, and risks are managed and communicated appropriately. Managed the release and protection of information in accordance with the Freedom of Information Act (FOIA).

●Designed, developed and managed a reporting solution for ESG (Environmental, Social & Governance) metrics

●Managed project audits as required and prepared scope of services for medium to large scale projects in terms of personal and infrastructure protection.

●Directed, managed and validated security documentation, including the system security requirements definition and System Security Plans and implement security designs in hardware, software, data, and procedures. Modernized and improved IT operations through improved monitoring, faster, more reliable deployments, implementation of disaster recovery, training staff, focused effort on deploying fixes, and better metrics which resulted in improved SLA and availability.

●Directed, managed and facilitated delivery to create an IT cybersecurity real-time dashboard in an Agile/Scrum software environment in sync with FedRamp guidelines.

The United States Department of Veterans Affairs October 2016 – October 2017

Strategic Project Manager

Washington, D C.

●Program Management of the full contract life cycle support, from bidding, through engagement initiation, monitoring/execution, and closeout. Facilitated in concert with clients, subcontractors, and workforce to respond, execute and deliver high quality services and solutions such as physical access control/badges project - developed, managed and project plans for badging systems/swap for staff.

●Led and managed the development, implementation, and maintenance of a fully integrated corporate cybersecurity policy framework consisting of roles & responsibilities, policies, standards, guidelines, and procedures. Enhanced law enforcement systems, safety Management systems and managing automatic vehicles. Lead and managed the Location (AVL) systems and the overall infrastructure protection.

●Directed multiple projects and project manager's/task leads, responsible for task execution and building high performing teams. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs). Managed the release and protection of information in accordance with the Freedom of Information Act (FOIA).

●Directed the creation, enforcing processes, standards, and methodologies. Identified, mentors, coaches and high performing teams that excelled in their contractual performance.

●Led the assessment of a large IT modernization program's project management and development practices and remedy the deficiencies in program management, task order management, and acquisition planning to ensure that ongoing investments will produce the needed improvements in capability and capacity that the Veterans, Active Military and public expected.

●Managed the supervision of contract personnel involved in all aspects of project activity, organize, and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks and maintain customer contacts to ensure conformity to all contractual obligations. Managed client/vendor expectation management, relations and overall service and solution delivery within FedRamp guidelines.

●Directed requirements and architected /managed the development & implementation of a custom product-information management module in the ERP system

The United States Department of Veterans Affairs December 2015 – October 2016

Strategic Project Manager

Fairfax, VA

●Managed, directed, planned, and implemented activities of the United States Department of Veterans Affairs CRISP RSS IDIQ contracts to ensure that goals and objectives are accomplished within prescribed time frame.

●Establish work plans and arrange for recruitment or assignment of project personnel, confer with project staff to outline work plans and to assign duties, responsibilities, scope of authority.

●Interact directly with the government Program Management team in terms of communicating and coordinating activities specific to the project.

●Lead Project Manager responsible for the strategic initiative ESG (Environment, Social, and Governance). ESG is a framework that helps stakeholders understand how an organization is managing risks and opportunities related to environmental, social, and governance criteria (sometimes called ESG factors).

●Directed the development, managed, and supervised the tested all alert and notification procedures and rosters, as specified in the COOP Plan. Ensure reviews/analyses include both evaluation of information submitted by outside parties as well as internal market and product research and analysis, the substance of which will be approved by the Division Director.

●Directed the supervision of the conducted, tested, and assessed COOP Plans in conjunction with other scheduled exercises that enhanced safety and infrastructure protection.

●Distinguished program and project management in terms of oversight of all aspects of task level project performance to include technical, contractual, administrative, and financial while working with various government entities such as the Defense Health Agency Privacy, HIPAA and various government entities Surgeon Generals to ensure Federal compliance. Managed the release and protection of information in accordance with the Freedom of Information Act (FOIA).

●Led the management of IDIQ contracts, authored status reports and modified budgets, schedules or plans as required. Ensured that goals or objectives of the project are accomplished within the prescribed time frame. Implemented and enhanced Law Enforcement systems, Safety Management systems and Managing AVL systems in accordance with Federal, State and Local requirements and infrastructure protection.

●Directed and supervised the analysis, research, and support on investigative issues. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs).

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The United States National Guard Bureau October 2008 – December 2015

Senior Joint Policy Office Strategic Project Manager (Lead Subject Matter Expert, Analyst, Writer) (Arlington, VA)

●Directed a team of policy analysts in conducting deep-dive reviews to determine, at a granular level, in a GS-14 government equivalent contractor capacity in terms of managing, authoring, and reviewing analysis with impact on contingency plans.

●Professionally represented the National Guard Bureau Joint Group #5 in the planning and policy arena within the CONUS and OCONUS including Combatant Commands; USNORTHCOM, USEUCOM, USPACOM, USAFRICOM, USSOUTHCOM, and USCENTCOM. Physical access control/badges project - developed, managed and project plans for badging systems/ swap for staff. Facilitate Project Manager of a substantial number of significant organizational projects communicating strategy implementation plans.

●Managed policy, procedural guidance to NGJS, ARNG, and ANG for sustaining an effective and ready NGB COOP Program to complement existing Service continuity guidance, administrative and financial while working with various government entities such as the Defense Health Agency Privacy, HIPAA policies and various government entities Surgeon Generals to ensure Federal compliance.

●Directed and managed the development, maintained, and tested all NGB alert and notification procedures and rosters, as specified in the NGB COOP Plan. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs).

●Managed policy conformance aspects and conducted, tested, and assessed the NGB COOP Plan annually and in conjunction with other scheduled exercises. Projects include- long range planning, joint training requirements and enhanced inter- agency integration focus.

●Project management of decision analysis and support to the National Guard Bureau leadership. Facilitated regional and international political-military assessments and studies to support force deployment, planning, training, military health, and policy formulation. Managed the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).

●Managed procedures, policies and processes in command prescribed written formats, briefings, and presentations. Policy Office primary point of contact responsible for the study, development and analysis support to identify and capture leading practices with a plan to implement and evaluate pilot prototypes; change management and transition support in the integration of change management principles into the implementation plans analysis pertaining to the planning support for NGB Plans and/or Policy related to the National Strategic Plan, COOP-Emergency Plans-HSEEP and the National Response Plan. Policy Office coordinator for the National Guard Counter-drug Support National Guard Regulation 500-2/ Air National Guard Instruction 10-801.

The United States Department of State January 2006 – October 2008

Strategic Project Manager

Washington, D, C,

●Managed, facilitated and disseminated the planning and implemented and constructed security and physical security projects for the Department of State. Facilitated IDIQ project management as the primary liaison for federal, state, and municipal law enforcement, security, and intelligence organizations. Program security management of VIP visits, domestic and international classified and unclassified conferences, infrastructure protection and special events within the Department of State. Conducted and led with distinction weekly security random checks at HQ premises and other Department of State Annexes; reported on irregularities with issuance of identity cards, operation of cameras, emergency exits and guard duties; documented findings in weekly inspection reports and follow up with the Organization’s facility management company for immediate resolution of issues.

●Managed the developing, maintaining, and testing of all alert and notification procedures and rosters, as specified in the COOP Plan. Interfaced with appropriate government agencies relating to security as the contact point for the organization's security department. Managed the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).

●Supervised the study and analysis support to identify and capture leading practices with a plan to implement and evaluate Department of State and subsequently Transportation Safety Administration pilot prototypes.

●Change management and transition support in the integration of change management principles into the implementation plans for the Engagement and Communication Strategies; and performance measurement support in developing and updating existing engagement.

●Program/Project Management in terms of being the single/primary point of contact for force protection program management in terms of vulnerability/risk/threat/critical assessments, report development, contingency planning, drills/exercises, physical security inspections, infrastructure, training (development and proctoring), executive protection, electronic security systems, and guard- force management.

Ameriprise (America Express) Financial Advisers February 2001 – December 2005

Project Manager

WAshington, D, C,

●Supervised contract personnel involved in all aspects of project activity, organize, and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and maintain customer contacts to ensure conformity to all contractual obligations.

●Managed the professional financial analysis of business development for new clients through a variety of techniques; client acquisition (e.g., leads, seminars), compliance, adviser practice support, licensing, recruiting, client assignment, business system support.

●Implement day to day activities of business and process improvements; based upon knowledge gained relative to the client's operations, processes, and business objectives.

●Supervised the analysis, research, and support on technical accounting issues for utilization in accordance with the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).

●Managed recommendations for business and process improvements based upon knowledge gained relative to the client's operations, processes, and business objectives.

●Proactively build relationships and communicate effectively with the client to provide superior client service. Supervised the administrative staff through counsel, guidance, and coaching.

●Evaluate performance on client engagements. Invest in professional development through active participation in training sessions and networking events both internally and externally.

●Led and facilitated the deep dive data analysis to evaluate product performance in various customer segments and territories.

●Managed rate proposals, resolution documents and implemented rate system changes. If not already skilled, develop expertise on industry competitive analysis tools (e.g., Insurquote).

●Supervised and analyzed results of auto and home products across various states.

●Developed recommendations for actions to improve performance or enable growth.

●Communicated analysis results to company management and stakeholders. Coordinated with various functional areas (underwriting, actuarial, claims) to understand drivers of performance and implement new processes. Researched market trends and competitor pricing actions.

City of Virginia Beach, Virginia Police Department September 1989 – January 2001

Senior Law Enforcement Official/Special Investigations Detective

Virginia Beach, VA

●Supervised the initial investigations and excelled in terms of responding to citizen-initiated calls for service and conducting self- initiated investigations while patrolling a specific geographical area to deter criminal activity. Researched want/warrants on persons.

●Identified, collected, and preserved evidence of criminal scenes. Mediated domestic disputes: prepare various reports and documents to complete investigations. Excelled in terms of the presentation of evidence and testimony in judicial settings, which resulted in successfully prosecuted crimes.

●Administered successful case prosecution in concert with Federal, State and Local laws/statutes. Certified Law Enforcement classroom and field training instructor for junior officers. Physical access control/badges project - developed, managed and project plans for badging systems/swap for staff. Enhanced Law Enforcement systems, Infrastructure Protection, Safety Management systems and Managing AVL systems. Managed the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).

●Managed case files after the physical success in terms of apprehension of suspects; administered case prosecution tactics in concert with city attorneys and prosecutors.

●First line supervisor responsibilities in terms of training and researching effective methods of instruction for junior officers, volunteers, and community policing advocates.

●pManaged written reports containing charges, available facts, and evidence to the magistrate to authorize search warrant or wiretap. Supervised and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs).

●Observed and photographed narcotic purchase transactions to compile evidence and protect undercover investigators. Excelled in terms of the presentation of evidence and testimony in judicial settings.

The United States Marine Corps August 1985 – August 1989

Contract Administration Coordinator/Barracks Anti-Terrorism Security Guard

(Norfolk, VA

●Facilitated through superior administrative knowledge of the Marine Corps Total Force System (MCTFS), Narcotic Terrorism and Marine Corps standard word processing and database software packages. Conducted 24X7 security operations as a Marine Barracks Security Guard.

●Administrative management of human resources in accordance with military regulations.

●Performed administrative clerk clerical and administrative duties incident to general and operational administration utilizing manual and automated information systems.Physical access f/badges project - developed, managed and project plans for badging systems/swap for staff. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs)

●Managed the development of briefs and information papers in preparation of military/government correspondence and messages; preparation and maintenance of directives

●Supervised the facilitation of travel orders, completion of general administrative requirements such as Freedom of Information Act requests, medical and leave authorizations, identification cards, and preparation and maintenance of command punishment books. Excelled instinctively in terms of spontaneously assigned additional tactical duties/infrastructure protection during covert missions CONUS and OCONUS in successfully prosecuted crimes.

●Duties also included case administration for prosecution in concert with Federal, State and Local laws/statutes. As a result of substantial success in terms of apprehension of suspects; administered case prosecution.

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