Customer Call center, Data entry and processing experience MS Office S

**********@*****.***** com Bridlewood, Bagoy AZ +1-623-***-****

WORK HISTORY

Digital Care Representative at Waste Management

**/**** - **/**** (2 years)

I responded to email and live chats. I reply to customers with commercial and residential

services through email and live chat.

New account set-ups, billing questions and misc. service questions. Throughout the day, replying to

emails and possibly up to two chats at once.

Liaise with the operations and dispatch department, leads and/or supervisors to complete any

applicable service needs.

Production Packager at Starbucks Coffee Company

11/2004 - 02/2008 (3 years)

Work on several different types of assembly lines packaging and palletizing the prepared packaged

coffee for shipment and distribution. Assist the line operator with repairs to the packaging

equipment. Preparation and break down of equipment to clean and service. Operations Clerk at Wells Fargo

08/2000 - 03/2002 (2 years)

Working in the mortgage loan-servicing department, we processed and notified customers of the yearly

taxes and escrow account balances. At the time it was applicable for certain customers, we would

process the removal of private mortgage insurance. Cover the receptionist desk when necessary answer calls and assist walk-in customers with questions

and service requests.

Collect and distribute mail from all branches, which included customer payments to the bank, loan

documents and correspondence between employees regarding all bank correspondence.

EDUCATION

High School Wasilla High School, Wasilla Alaska

Not Applicable

University of Phoenix Academy of Nail Technology, Phoenix Arizona SKILLS

Typing, year

Filing, year

LANGUAGES

Spanish, Bilingual

Italian, Fluent

SOCIAL NETWORKS

Facebook, https://Aménagement children

Twitter, https://SilksWorlds update

Linkedin, https://www.linkedin.com/in/tom-smith-b0143b2b7/ ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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