Profile

Motivated, enthusiastic, well rounded and personable business professional with a talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential matters. Proficient with GE Centricity, IDX, DSS, MS Office/Excel/Power Point/Publisher/Word, Lotus Notes, Kronos, Powerchart, EEMR, Avaya and the Internet.

Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Customer Service

Scheduling

Insurance Billing

Insurance Verification

Front-Office Operations

Professional Presentations

Master Scheduler

Call Center Operations

Employment History

THE EMORY CLINIC – HEMATOLOGY AND BMT

Atlanta, Georgia

Clinic Operations Manager – 2015 – Present

Supports the overall day-to-day operations of a defined area within a Section of The Emory Clinic.

Coordinates activities within the Section to maintain an effective operating environment.

Ensures compliance with policies, procedures and regulatory guidelines. In conjunction with Section leadership, is accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.

Helps evaluate Section operations and makes suggestions for improvements.

Supports the achievement of Section performance targets and financial goals.

Performs other related duties as required. Equipment and Supplies:

Coordinates the purchase of medical and office supplies and capital equipment necessary for the practice.

Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.

Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning. Patient Care and Advocacy:

Manages daily operations to ensure the Section is providing quality patient care.

Communicates with patients, their families and/or physician as requested or needed.

Implements initiatives to improve patient satisfaction.

Professional Development: Works with manager to formulate plan for professional development. Attends educational in-services as appropriate.

Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Reporting / Data Management:

Prepares operational reports and analysis to report progress, adverse trends and makes appropriate recommendations or conclusions.

Administers submission of timely, accurate and complete billing information to business office for maximum reimbursements. Researches disallowance reports for unusual practices. Stays current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete.

THE EMORY CLINIC – HEMATOLOGY AND BMT

Atlanta, Georgia

Business Operations Supervisor – 2014 – 2015

Supervised business office operations, typically for a Clinic Section.

Supervised non-clinical support staff, including but not limited to, front desk, call center, medical secretaries, medical records, precertification coordinators, and referral coordinators.

Provided on-going performance feedback, addressed problems, selects, orients and trains employees.

Provided direction and leadership to ensure business office activities comply with policies and procedures.

Interpret new directives, policies, and procedures and implements/communicates changes to appropriate staff. Interviews and hires for open positions within scope of business operation (under the supervision of leadership).

Pro-active involvement in anticipating staffing needs.

Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions.

Maintained a constant focus on front desk operations during normal business hours, including patient flow and staff activity.

Responsible for reviewing current patient satisfaction data and sharing with staff..

Worked with individual team members on applicable Service coaching and monitor for improvement.

Implemented change within department to improve efficiency/effectiveness of business or customer service; may include participating in or leading process improvement teams related to enhancing the ideal patient experience.

Participated in the resolution of operating problems Served as partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented.

THE EMORY CLINIC – PASS (PATIENT ACCESS SUPPORT SERVICES)

Atlanta, Georgia

Information Analyst II – 2012 to 2014

Collects, compiles and analyzes data

Performs statistical analysis of data

Maintains databases and records

Generate reports related to analysis

Assists in presenting results of analyses to Physicians and Section Leadership

Patient Access Supervisor (Call Center) – 2008 - 2012

Provide day to day Supervision for Call Center Staff.

Conduct Staff performance reviews.

Provide support to staff by performing patient pre-registration via GPR

Schedule appointments via IDX

Insurance verification and referral authorization.

Act as Department Liaison for patient escalation issues.

Identified areas of improvement for referral capture.

Manage Provider Master Schedules

Verified and approved Staff time via Kronos Time keeping system.

THE EMORY CLINIC

Atlanta, Georgia

Administrative Assistant 2007 – 2008

Provided administrative support and manage day to day operations

Initiated, processed and maintained records and invoices

Informed manager of account status authorized expenditures and identified cost effective alternatives.

Maintained departmental calendar and prepared daily schedules.

Meeting and event coordinator

Reviewed incoming correspondence and identified items of special Interest.

Composed reports, manuscripts, database and spreadsheets

Completed daily screening for all inbound calls

Managed daily supply ordering.

EMORY UNIVERSITY HOSPITAL

Atlanta, Georgia

Sr. Medical Secretary 2005 – 2007

Provided administrative support to the Department of Respiratory Care Services.

Coordinated financial, accounting and budgeting processes.

Developed and maintained database of staff compliance with organizational JCAHO requirements.

Generated statistical reports and comparison data on worked versus paid hours.

Managed the daily operations of office staff to ensure timely reconciliation of billable procedures for related divisions (pulmonary laboratory and EKG).

Reviewed weekly calendar of department leadership

Scheduled appointments

organized meetings,

Assisted with staff requests/concerns and coordinated department events.

Documented and maintained meeting minutes.

Provided New Hire training and orientation.

Department Assistant 2000 – 2005

Assisted with the daily operations or three Nursing Units comprised of ninety-eight employees (ICU, CCU, and COA).

Performed clerical functions,

Facilitated accurate and timely communication of patient information.

Department liaison for unit personnel

Materials management,

Performed staff timekeeping using Kronos timekeeping systems.

Conducted New Hire training and orientation.

Maintained all files associated with unit operations.

Developed and updated daily staff schedules and work assignments.

Assisted with assessment of employee performance.

Monitored workflow and staffing needs to maintain efficient delivery of patient care.

Assisted with discrepancy process.

Patient Care Assistant/ Unit Clerk 1999 - 2000

Transcribed physician orders and patient information

Ordered and maintained medical supplies.

Performed light secretarial duties

Organized and maintained patient medical records

Scheduled medical procedures

monitored patient transport to and from medical units

Obtained and documented patient vital signs

Provided direct patient care and nursing support.

ANDERSON MEDICAL CENTER

Anderson, SC

Emotional and Behavioral Health Services Assistant 1994 - 1996

Ordered and maintained medical supplies.

Performed secretarial duties

Organized and maintained patient medical records

Schedule medical procedures

Responsible for patient transports throughout Medical Center

PATRICK B HARRIS PSYCHIATRIC HOSPITAL

Anderson, SC

Mental Health Specialist 1987 - 1984

Documented patient medical information

Provided one on one counseling

Assisted with dual diagnosis and group therapy

Supervised Medical Specialist.

EDUCATION

WESTSIDE HIGH SCHOOL, Anderson, SC, -1985. Diploma

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