Customer Service Patient Care

Nyanar Deng

Salt Lake City, UT *****

Cell: 801-***-****

E-Mail: ************@*****.***

Summary

Ambitious student pursuing a nursing degree eager to contribute developed knowledge in care taker role. Skilled in customer service and assisted living in loving settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills

Directing visitors

Bookkeeping support

Patient interviewing skills

Recording histories

Customer service

Supervision

Team management

Experience

August 2019 to January 2020

CTE Caregiver Support Murray, UT

Patient Care Taker

Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.

Prepared food and helped patients eat to support healthy nutrition.

Cleaned houses and living spaces, ran errands and cooked meals for over [Number] [Type] patients daily.

Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.

Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].

August 2018 to December 2019

TopGolf Midvale, UT

Support Staff Member

Maintained positive working relationship with fellow staff and management.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Educated customers on special pricing opportunities and company offerings.

Shared detailed information regarding [Product or Service] options to help customers make decisions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

April 2019 to May 2019

NORC Wichita, KS

Call Center Representative

Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.

Documented customer inquiries and feedback, including service delivery suggestions, in company database.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Education and Training

Expected in May 2022 Salt Lake Community College Salt Lake City, UT

Associate Degree in Nursing Nursing

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