Team Leader Customer Service

Geraldine McCray

Resume

Douglas, GA ***** • 912-***-**** • ********@*****.***

Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adapt at working and cross training. Excellent trainer and mentor. Skills

Performance improvement

Daily workflow improvement

Safety processes and procedures

Staff education and training

Operations monitoring / Vitals and History Questions

Packing and shipping proficiency

Quality control

Registration

Drawing Blood

CDL Mobile Driver

Donor Services Team Leader, 02/2011 to Current

Oneblood – Douglas, GA

Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities. Provided excellent customer service skills and care. Collected and identified each unit and tubes were a match for quality.

Phlebotomist 02/2003-02/2011

Coffee Regional Medical Center – Douglas, GA

Stocked phlebotomy cart or carrier with appropriate supplies. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Performed bedside tests like bleeding time tests and entered results into patient charts. Accurately labeled vacutainer tubes with patient name, date and time of collection.

CMM Operator 03-200*-**-****

PCC – Douglas, GA

Protected team members and boosted performance by operating equipment safely and in accordance with company compliance measures.

Reviewed blueprints to determine proper setup procedures for producing specified parts. Performed safety, efficient and accurate equipment operations to remain compliant with company measures and optimize product results.

Education

05/1980

Coffee High School - Douglas, GA

Medical Coding / Phlebotomy, 07/1981

Wiregrass Georgia Technical College - Douglas, GA

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