Customer Service Call Center

Winter cromer

Dedicated and Motivated

Columbia, MD 21044

*************@*****.***

+1-443-***-****

I have years of customer service expertise, a strong work history, while working remote/ independently and or in a call center setting. I am able to work under pressure as well as work with the public and help them effectively. I am computer knowledgeable as well as working with multiple phone lines .

Authorized to work in the US for any employer

Work Experience

Line Operator

LiveOps - Baltimore, MD

February 2019 to Present

I Currently answer calls with liveops taking orders and payments. For different companies.This is a self contracted position that allow me to take calls at my own timing 1099 position. Customer Service Rep

SpiralEdge - Remote

May 2022 to December 2022

This was a customer service contracted position .

My duties included Taking calls in a timely manner, sometimes outbound as well. While assisting with previous order tracking or placing new orders for customers. I also was assigned to the Back order Que .

• Greeted customers

• Conducted customer service surveys

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Resolved customer issues

Remote Customer Service Representative

PRIORITY ONE STAFFING SERVICES - Baltimore, MD

October 2020 to January 2021

I assisted and took calls from consumers looking for Healthcare through Maryland Health Connections. I helped them sign up, purchase and renew packages individually and for there entire family. I also helped change or update family income statuses,household members, or any changes when necessary. I had to take high volume calls while keeping my metrics up to company standards which was a 92% . My calls ranged from incoming 70- 120 calls in a 8 hr shift . Amazon Customer Service

Amazon.com - Baltimore, MD

April 2018 to October 2019

answering calls for customer support. Which supports orders, refunds etc This position was a remote position .I kept a 90% call metric and was extremely successful with keeping up with a high call volume setting

Call Center Customer Service Representative

Vheda health - Columbia, MD

July 2016 to April 2018

I was responsible for taking calls through a call center setting, while helping potential clients with signing up for programs and benefits.

Education

High school diploma in General studies

Southern High School - Baltimore, MD

September 1993 to June 1997

Skills

• Assembly (7 years)

• Call Center (4 years)

• Multi-line Phone Systems (10+ years)

• Organizational Skills (10+ years)

• Independent worker (10+ years)

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Microsoft Powerpoint (10+ years)

• Computer Literacy (10+ years)

• Cleaning Experience (2 years)

• Manufacturing

• Quality Inspection (8 years)

• Packaging (2 years)

• Customer service (10+ years)

• Sales (10+ years)

• Inside sales (10+ years)

• Cold calling (4 years)

• DocuSign (5 years)

• Live chat (5 years)

• Typing (10+ years)

• Quality assurance (8 years)

• English (10+ years)

• Quality Control (3 years)

• Upselling (10+ years)

• Salesforce (7 years)

• Microsoft Outlook (10+ years)

• Technical Support (5 years)

• Help Desk (8 years)

• Active Directory (2 years)

• Desktop Support (2 years)

• Microsoft Windows Server (4 years)

• Microsoft Excel (8 years)

• Front desk (3 years)

• Phone etiquette (10+ years)

• Driving

• Van driver

• Delivery driver experience

• Research (4 years)

• Sales (10+ years)

• Customer support (10+ years)

• Salesforce (5 years)

• Medicare (2 years)

• CRM software (8 years)

• LAN (2 years)

• Google Suite (5 years)

• Telemarketing (2 years)

• HIPAA (2 years)

• Computer Networking (7 years)

• Operating Systems (3 years)

• Search engines (7 years)

• Remote access software (5 years)

• Mac OS

• Microsoft Access

• Microsoft Access

• Communication skills

• Time management

• Pricing

• Computer skills

• Data entry

• Data collection

Languages

• English - Expert

Certifications and Licenses

CPR/First Aid

Present

Assessments

Work Motivation — Expert

September 2020

Level of motivation and discipline applied toward work Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am very familiar with Customer service calls and working remote and or in a call center establishment. Helping people gain control of there issues while being professional at all times. I have a very strong work ethic as well as a positive attitude when working with the public in a high stressful setting. I am able to keep up with a high call volume and stay in metric standards and codes .

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