Angela Hayes

*** ******** ** ************, ** ***43 / 423-***-**** / ad4xc6@r.postjobfree.com

Objective Obtain a remote position

Education

Mountain Empire Community College, Big Stone Gap, VA

Quickbooks Training/ May 2016 – July 2016

Associate in Applied Science in Accounting / May 1988 (Magna Cum Laude)

Certificate in Data Processing / May 1988

Experience

Customer Service Agent/Teleperformanceusa/July 2023 – present

- Answering incoming phone calls for credit card applications and entering personal

information into correct area of applications

- Reading disclosures word for word

- Answering customer questions with correct information

- Being discreet and confidential with customer personal information

Customer Service Agent/Agero and KIA/January 2018 – July 2019

Answering incoming phone calls for roadside assitance

With KIA, answering calls from customers and collecting information in order to solve problems or connect with KIA dealers

Recording notes and information in customer accounts

Verifying documents sent in by customers for reimbursement

Kitchen Dietary Aide/Cook / Heritage Hall / September 2016 – November 2017

Assisted residents with issues with meals and other problems with the kitchen

Prepared food for meals following guidelines for the menu, resident needs, and requests

Prepared drinks and trays according to needs and requests in limited amount of time

Recorded changes in resident room, food needs and requests

Customer Service Tech / Sykes Enterprises / October 2000 – October 2003

Assisted callers with quality customer care by setting up internet connection and Outlook

Problem solved through trouble shooting steps

Recorded information from their call onto their account

Searched knowledge bases for answers to assist customers

Escalated cases to higher tier of support

Night Cashier / Double Kwik / July 1999 – October 2000

Provided quality customer service in deli

Promoted to night cashier

Continued quality customer service at cash register

Skills and Abilities

Abilities with Word and Excel

Worked in customer service for over 15 years

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