Samantha Thompson

**** ***** ******; Pascagoula, Mississippi 39567 • 205-***-**** • ad4xba@r.postjobfree.com

Professional Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Skills

Group Activities

Behavior Redirection

Research

Operational Efficiency

Microsoft Office

Typing 55 WPM

Presentation Skills

Work History

Front Counter Crew Member, 11/2018 to Current

Taco Bell – Ocean Springs, MS

Cleaned kitchen area, counters, food preparation areas and utensils.

Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.

Assisted guests with product knowledge and promotional information upon request.

Used value-added suggestive-selling techniques to generate additional sales.

Addressed guest complaints and resolved issues to promote satisfaction.

Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.

Managed multiple tasks in high-volume environment.

Responded quickly to customer inquiries, answering questions and offering insight into products.

Helped train new staff on company policies, procedures and standards, boosting productivity.

Demonstrated knowledge and applied proper food handling standards.

Library Assistant I/Youth Services Coordinator, 09/2019 to 08/2023

Jackson-George Regional Library System – Moss Point, MS

Created flyers and social media posts to inform clients of meetings, programs and special events.

Developed and executed facilitated family development and parenting events for various populations.

Maintained consistent documentation of program activities, case management notes and reports.

Identified issues and opportunities to better serve residents and support organization's mission.

Collect fines for items borrowed by patrons by using an automated circulation system

Replaces books, magazines, and other library holdings on shelves according to numbering sequences

Organized story times with local day cares.

Substitute Teacher, 08/2014 to 09/2019

Kelly's Educational Staffing – Gulfport, MS

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Maintained day-to-day classroom management and discipline to promote learning initiatives.

Supervised lunchroom and recess activities.

Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Customer Service Representative, 01/2015 to 04/2018

Sears Holding Corporation – Mobile, AL

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Research billing issues and misapplied payments

Advanced Technical Support Specialist, 10/2012 to 11/2013

AT&T – Ocean Springs, MS

Supported business development and sales leaders by educating end users on technical systems.

Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Handles inquiries on data products, services, billing, and troubleshootings.

Education

Master of Arts: Adult Education/Training, 02/2016

University of Phoenix - Tempe, AZ

Bachelor of Science: Biological Sciences, 05/1997

Alcorn State University - Lorman, MS

High School Diploma: 05/1992

Moss Point High School - Moss Point, MS

References

References upon request provided

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