Customer Service Social Media
Resume:
Samantha Thompson
**** ***** ******; Pascagoula, Mississippi 39567 • 205-***-**** • ********.**********@******.***
Professional Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Skills
Group Activities
Behavior Redirection
Research
Operational Efficiency
Microsoft Office
Typing 55 WPM
Presentation Skills
Work History
Front Counter Crew Member, 11/2018 to Current
Taco Bell – Ocean Springs, MS
Cleaned kitchen area, counters, food preparation areas and utensils.
Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
Assisted guests with product knowledge and promotional information upon request.
Used value-added suggestive-selling techniques to generate additional sales.
Addressed guest complaints and resolved issues to promote satisfaction.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Managed multiple tasks in high-volume environment.
Responded quickly to customer inquiries, answering questions and offering insight into products.
Helped train new staff on company policies, procedures and standards, boosting productivity.
Demonstrated knowledge and applied proper food handling standards.
Library Assistant I/Youth Services Coordinator, 09/2019 to 08/2023
Jackson-George Regional Library System – Moss Point, MS
Created flyers and social media posts to inform clients of meetings, programs and special events.
Developed and executed facilitated family development and parenting events for various populations.
Maintained consistent documentation of program activities, case management notes and reports.
Identified issues and opportunities to better serve residents and support organization's mission.
Collect fines for items borrowed by patrons by using an automated circulation system
Replaces books, magazines, and other library holdings on shelves according to numbering sequences
Organized story times with local day cares.
Substitute Teacher, 08/2014 to 09/2019
Kelly's Educational Staffing – Gulfport, MS
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Supervised lunchroom and recess activities.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Customer Service Representative, 01/2015 to 04/2018
Sears Holding Corporation – Mobile, AL
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Research billing issues and misapplied payments
Advanced Technical Support Specialist, 10/2012 to 11/2013
AT&T – Ocean Springs, MS
Supported business development and sales leaders by educating end users on technical systems.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Handles inquiries on data products, services, billing, and troubleshootings.
Education
Master of Arts: Adult Education/Training, 02/2016
University of Phoenix - Tempe, AZ
Bachelor of Science: Biological Sciences, 05/1997
Alcorn State University - Lorman, MS
High School Diploma: 05/1992
Moss Point High School - Moss Point, MS
References
References upon request provided
Contact this candidate