LISA MARINO

E: ad4xb1@r.postjobfree.com

P: 813-***-****

A: Tampa, FL 33197

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

WORK HISTORY

United Vein & Vascular Centers - EDI Specialist

Tampa, United States • 01/2024 - Current

Collaborated with cross-functional teams to ensure seamless integration of EDI systems across departments.

Enhanced EDI processes by implementing new mapping techniques and improving data translation.

Streamlined EDI operations for increased efficiency with consolidation of multiple systems.

Therapy Brands - RCM Implementation Project Manager

Remote • 02/2023 - 09/2023

Developed comprehensive project plans to ensure on-time delivery and successful outcomes.

Streamlined project implementation by effectively coordinating cross-functional teams and resources.

Led post-implementation reviews to identify areas for improvement in future projects, contributing valuable insights for ongoing optimization efforts.

Change Healthcare via Randstad Contracting - Business System Analyst

Remote • 01/2022 - 01/2023

Provided exceptional customer support through timely resolution of system-related issues while maintaining high level of professionalism at all times.

Developed detailed project plans to monitor progress and ensure timely completion of projects within budget constraints.

Optimized operations for increased efficiency, utilizing comprehensive data analysis techniques.

ABILITY Network - Partner Implementations & Engagement

Tampa, United States • 01/2013 - 05/2021

Managed 100+ enterprise customers with 97% retention and $15M book of business year over year.

Streamlined internal processes, fostering improved efficiency and productivity within our organization.

Leveraged technological tools for efficient case management, organization, and enhanced client communication.

SKILLS

Customer Success Methodologies

EDI Implementation

Project Management

Revenue Cycle Management

API Implementation (API/JSON & X12)

Troubleshooting & Issue Resolution

SaaS

API & SFTP

Sales Force Ticketing

EDUCATION

NCI Travel School

Tampa, FL

Completion: Tourism And Travel Management

CERTIFICATIONS

HIPPA

X12/API Certification

ANSI Standards

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