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United States Customer Service

Location:
Albuquerque, NM
Posted:
April 10, 2024

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Resume:

Julian Rodriguez

* ***** **

Moriarty, New Mexico 87035 United States

Mobile: 505-***-****

Email: ad4xas@r.postjobfree.com

Availability:

Job Type: Permanent, Multiple Appointment Types, Telework Work Schedule: Full-time, Part-time, Shift work, Multiple Schedules Desired Locations:

Albuquerque, United States; Los Ranchos de Albuquerque, United States Work Experience:

Meat and Produce Associate

Walmart

2701 Carlisle Blvd NE

Albuquerque, NM

10/2022 - 12/2023

Hours per week: 30

Duties, Accomplishments and Related Skills:

To provide customer service to customers in need of assistance to allow for a safe and comfortable experience. To ensure meat and produce product was fully stocked for purchase. Other duties included unloading and properly stowing grocery and non grocery product from distribution trucks. Supervisor: Coach Rudy 505-***-****)

Okay to contact this Supervisor: Yes

Veterans service representative

Veterans Benefits Administration (This is a federal job) 500 Gold ST

Albuquerque, NM

11/2019 - 7/2022

Hours per week: 40

Series: 0001 Special-10 Point Veteran

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: GS10

Duties, Accomplishments and Related Skills:

Process veteran disability claims for compensation. Request medical examinations as needed, sending out correspondences to inform Veterans of their application status. Contact Veterans through soft phone application as needed to discuss claim situations. Navy Security Specialist

United States Navy Reserves

8810 S. St. SE Bldg 20616

Albuquerque, NM

6/2011 - 6/2019

Salary: $412.00 USD Per Month

Hours per week: 40

Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 1 of 4 12/19/2023, 9:22 PM

Duties, Accomplishments and Related Skills:

Perform anti-terrorism, Force protection, physical security, law enforcement duties, certify personal in non- lethal weapons as an instructor, conducted monthly training for 25 team members. Administrative and Organizational Management in support of programs and policies. Provide customer Service and public safety for all events. Perform clerical duties for all personal and operation action. Supervisor: Jason Elcock 505-***-****)

Okay to contact this Supervisor: Yes

Human Resorces Assistant

USDA Forest Service (This is a federal job)

4000 Masthead St NE

Albuquerque, NM

1/2017 - 9/2018

Salary: $37,349.00 USD Per Year

Hours per week: 40

Series: 0203 Human Resources Assistance

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 6

Duties, Accomplishments and Related Skills:

Contact center Agent, answer human resources related inquiries from internal employees and from the public. responsible for responding to all inquiries from the internal workforce consisting of approximately 35,000 permanent employees and 20,000 seasonal employees from 9 regional areas in 720 locations as well as external inquiries from applicants. Provided expert front-line comprehensive human resources assistance directly to internal and external customers to consist of and not limited to pay and compensation, benefits and retirement, workers compensation, labor relations and job vacancy inquires. Verify customer and or supervisor identity and information, developed approximately 7,125 accurate and informative customer service cases using automated human resource information systems such as empower hr, national finance center mainframe, and EEMS employee identity manager. Independently applied information and guidance from federal regulations, manuals, information systems, and other resources, as well as information processed though experience and past practices to resolve inquiries and or transfer customer to human resources specialist for further assistance needed for resolution. Identified problems and issues with human resource transactions and the steps needed to ensure questions and or complaints were resolved. Independently employed advanced professional customer service techniques providing a professional and productive voice, written, and electronically in communicating with customers. Performed other human resources assistant, clerical, and administrative support duties as assigned by supervising authority. Supervisor: Delores West (1-877-***-****)

Okay to contact this Supervisor: Yes

Human Resources Assistant (Recruit and Placement)

USDA Forest Service (This is a federal job)

4000 Mastheaed St NE

Albuquerque, NM

10/2016 - 1/2017

Salary: $33,507.00 USD Per Year

Hours per week: 40

Series: 0203 Human Resources Assistance

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 4

Duties, Accomplishments and Related Skills:

Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 2 of 4 12/19/2023, 9:22 PM

Maintained, controled, and ensured processing of all types of personnel actions pertaining to appointments such as qualifing over 3000 applicants with an accuracy level of 99.9 percent, provided hiring authorities with over 300 applicant certificate lists from which to hire from. Created approximately 100 tentitive offer letters performed substantive clerical processing for all types of personnel actions except those of an unusual or difficult nature. Received requests for personnel actions, and reviewed packets for accuracy and completion. Ensured that actions reflect appropriate authorities, and that all data and coding were correct. Routed requests and coordinated processing was acted upon in a timely manner. Used word processing software to produce forms, reports, and general correspondence. Transmited and received documents and messages electronically, proof read for correct spelling, grammar, capitalization, and punctuation for applied routing and clearance procedures. excellent effective communication skills both verbally and in writing consisting of minimal to no errors on all administrative processes. Transit Security Officer

City of Albuquerque

100 1st St SE

100 1st St SE

Albuquerque, NM

5/2015 - 10/2016

Salary: $33,280.00 USD Per Year

Hours per week: 40

Duties, Accomplishments and Related Skills:

Provide security for 3 transit facilities, 80 transportation buses, 50 sun van coaches 39 bus routes via vehicle patrol. ensure the safety of over 480 employees and countless passengers. direct traffic for ease of travel for civilian vehicles city transportation vehicles and pedestrian traffic for special event. Monitor and operate security computer system, inspect and verify property and/or vehicles entering and leaving facilities. Provide general assistance to the public. Receive and document all lost and found articles, respond to and resolve inquiries, prepare a variety of reports regarding security enforcement activities. Perform related duties and responsibilities as required.

Supervisor: Any Security Sergeant 505-***-****)

Okay to contact this Supervisor: Yes

Campus Service aide

Albuqerque Public schools

4700 Coal Avenue SE

Albuquerque, NM

1/2014 - 11/2015

Salary: $11.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

Provide safety and security for 57 teachers, 22 administrative staff members, 4 Custodial employees, and 9 educational assistants. Conduct mediation between teachers, students, staff members and security personal when needed to resolve misunderstandings and or confrontations in order to continue to provide safe learning and workplace enviroment. Assist school police and local law enforcement in lockdown and or evacuation training evolutions. Provide positive feed back and advise leadership of safety concerns and give recomendations from training scenerios, prior training activities and from past experiences. Supervisor: Steve Gallegos (505-***-****)

Okay to contact this Supervisor: Yes

Aviation Boatswainsmate Fueler

Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 3 of 4 12/19/2023, 9:22 PM

United States Navy

1200 Navy Pentagon

Washington DC, DC

7/2001 - 5/2011

Salary: $0.00 USD Bi-weekly

Hours per week: 40

Duties, Accomplishments and Related Skills:

Operate, maintain and perform organizational maintenance on aviation fueling and lubrication oil systems. Observe and enforce handling safety precautions and maintaining aviation fueling equipment, such as 6 Black mere rotary vane pumps, 6 Aurora centrifugal pumps, 2 service fuel filters and mulitiple laboratory test equipment. Provide written, Oral, and Visual communication while conducting extensive operations of equipment. Perform clerical processing for all types of personnel and operational action. Refuel and hot refuel over 20 fixed wing aircrafts, 8 rotary wing aircrafts, multiple aircraft handling equipment, and small recovery boats.

Education:

University of Phoenix Phoenix, AZ United States

Bachelor's degree 5 / 2014

GPA: 3.15 of a maximum 4.0

Credits Earned: 102

Major: Business Minor: Management

Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 4 of 4 12/19/2023, 9:22 PM



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