Customer Service Care

Talented individual possessing extensive experience delivering exceptional customer service in fast-paced environments. Exceptional communication, problem-solving, and interpersonal skills. Proven track record of reducing customer churn and increasing customer satisfaction. A passionate customer advocate and passionate team player. CUSTOMER CARE REPRESENTATIVE — Alight Solutions

Remote, The Woodlands, TX, July 2022 - Present

EMERGENCY DISPATCH OPERATOR SPECIALIST —

US, November 2020 - July 2022

INSPECTOR — MOUSER ELECTRONICS

US, August 2014 - November 2020

Chansian Y. Bankston

Phone 945-***-****

Email **********@*****.***

Address DeSoto, TX 75115

• Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.

• Guided employees through the enrollment process for all benefit programs.

• Managed employee benefit programs, including health, dental and vision plans, retirement plans and life insurance. Maintained compliance with federal regulations related to employee benefits programs such as COBRA and HIPAA laws.

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• Managed the annual renewal process by evaluating existing plans against new offerings from carriers.

• Collaborated closely with Human Resources department regarding new hire onboarding procedures for the 401K plan.

• Maintained accurate records of all transactions related to 401K accounts.

• Reviewed employee contributions for accuracy and completeness prior to processing. Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties

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• Paying attention to detail while documenting alarm handling procedures within the alarm screens

• Completing alarm processing in accordance with departmental procedures Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs

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• Receiving inbound calls related to alarm call back inquires.

• Verify shipments in a timely and accurate manner

• Exceptional quality control with packing, damage control and productive shipping

• Utilize iPad to locate parts, scan parts, and assign to correct location in WCS tracking system

• Confirm and process orders in a timely and efficient routine CAREER OBJECTIVE

EXPERIENCE

DIRECTOR — KIDS COMMUNITY PRESCHOOL AND DAYCARE

US, August 2004 - July 2014

ASSOCIATE'S DEGREE IN CRIMINAL JUSTICE

— AMERICAN INTERNATIONAL UNIVERSITY

Chicago, IL, Nov 2022

EARLY

— CHILDHOOD DEVELOPMENT ASSOCIATE

US, Jan 2012

ASSOCIATES OF IN SCIENCE

— ITT TECHNICAL INSTITUTE

Jun 1999

DIPLOMA

— SAM HOUSTON HIGH SCHOOL

May 1997

• Inspect locations to ensure stockers have followed procedure guideline for stocking parts.

• Communicated with senior director through weekly correspondence and meetings

• Supervised and trained lead teachers and volunteers

• Developed and organized curriculum for all levels of child development

• Supervised age-appropriate activities in accordance with curriculum objectives

• Cash handling of parent fees, dues, and AR/AP between $6k-$8k per week

• Extensive knowledge of A-Beka Curriculum

• Provided training to parents on the use of the CCMS electronic check-in/out system EDUCATION

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