Customer Service Health Insurance
Resume:
TARA ELAINE WHITE
St. Louis, MO 63138
************@*****.***
Qualifications
•Excellent customer service, communication, teamwork, and leadership skills
•Proficient in Microsoft Office and automated accounting programs
•Knowledge and experience with Generally Accepted Accounting Practices • Human Resource recruitment, interviewing, and background screening
Education
Bachelor of Business Administration 05/2008
New Mexico State University
Las Cruces, NM
Missouri Licensed Health Insurance Producer. July 2020 - July 2022
Missouri Licensed Life and Health Insurance Producer July 2023- July 2025
Experience
Meijer 02/2024- presently
Call Center Customer Service Rep
Take inbound calls from customers, team members, and business partners for general information.
Direct calls to appropriate departments
Alight Solution 08/2023-12/2023
Aetna Benefits Adviser
Make outbound call to Aetna prescription plan members
Advised clients on benefits of a Medicare Advantage Plan (Part C)
Signed member up during Annual Enrollment Period (October 15 – December 7)
Connexus 06/2023-08/2023
Property CSR
Customer service for inbound calls
Provider information for rental property
Initialed investigations into property scams or people residing in a managed propery without
permission
American Income Life 04/2023-06/2023
Benefits Advisor
Make outbound calls to speak with potencial clients
Manage appointment
Present benefits to clients that would protect their lives and family lives
Reason of gap-looking for better opportunities
Falcontek 11/2022-02/2023
MTM CCR
Provide customers service for participants in arranging transportation to medical and non medical locations
Contact transportation providers to provide services to participants
Update contact information and authorization services
Reason of gap- looking for better opportunities
American Home Shield - Work from Home 05/2022-07/2022
Authorization CSR II
●Provide service to repair contractor that are working with members for repair within the home or with their appliances
●Review cost analysis for repair
●Convey contract requirements and policy to contractor or member
●De-escalate situation for members or contractors
Everise -Work from Home. 01/2022-04/2022
H&R Block DIY SW Voice CSR
●Provide customer service and technical support for H&R Block do-it-yourself software.
●Troubleshooting technical issues from inbound calls from end-users
●De-escalating situations from frustrated clients
Everise - Work from Home 07/2021-01/2022
AON Licensed Health Insurance Agent
●Provide customers service for clients with health insurance coverage solutions
●Sale insurance to Medicare eligible people as they retire or transition from employer
●Updated contact information
●Inform health care concerns as related to financial situation
●Verify claim information and authorization
●Provide in network service providers
Everise - Work from Home
02/2021-07/72021
Maximus New York Vaccine Program Operation Specialist
●Maintain records of attendance of team members
●Coach team of policy changes and the adherence to client expectations
●Drill or test of knowledge base and changing fast alerts
●Listen to calls performed by agents and grade according to quality guidelines
Everise Work from Home
09/2020-02/2021
Agero Customer Service/ dispatcher
●Inbound calls of persons needing roadside assistance
●Evaluate the best course of action for the emergency situation
●Locate service provided best suited for situation
●Verify insurance coverage
Obtain payment for service
Reason of gap- looking for better opportunities
Teletech
11/2019-02/2020
CVS Customer Representative
●Provide customers service for clients for mail order medications
●Updated contact information
●Inform about pharmacy coverage for health insurance
●Verify claim information and authorization
Reason of gap- unemployed as she was relocating
Teleperformance USA
01/2019-05/2019
Wellcare Customer Service Rep
●Provide customers service for clients with Wellcare health insurance coverage
●Updated contact information
●Inform health care concerns
●Verify claim information and authorization
● Provide in network service providers
Reason of gap- health issues
Jackson Hewitt Tax Preparation
02/2018-03/2018
Client Care Specialist
•Provide customer service to taxpayer
Set appointment
Conduent
07/17-02/18
Apple Customer Service Rep
•Provide consumer support for purchase options with various products
•Educated and offered options on services available
•Processed large volumes of payments, either credit or EFT
Reason of gap- health issues
Converges Work at Home
11/2015-05/2016
Comcast Customer Service Video Specialist
•Provide technical support for video consumers
•Educated and offered options on services available
•Processed large volumes of payments, either credit or EFT
United States Department of Agriculture, National Agricultural Statistics Service
05/2013-08/2014
Telephone Enumerator
Performed outbound call from registry of agricultural producers and commodity holders to get real-time evaluation of the current agricultural business in the United State
Reason of gap-looking for better opportunities
Crown Services/LHB Industries
05/2012-07/2012
Training Production Coordinator
•Set up job sites for assembly of medical kits for contracted vendor
•Tracked and analyzed tasks and timing; maintained OSHA standards
Maintained quality control; received9 raw materials and shipped finished product
Reason of gap-health issues
United States Department of Agriculture, Farm Service Agency
01/2007-08/2009
Student Accountants
•Utilized generally accepted accounting practices to service and maintaining farm loans
•Identified accounting system and necessary updates; condensed and streamlined reports for transition into digital setting
•Evaluated employees for quality of service; trained employees
•Incorporated inventory control policies, supply chain and total quality management policies
New Mexico State University
02/2006-01/2007
Student Operations Technician
•Data entry in UNIX computer system
•Produced reports and maintained security protocol for university computer system
New Mexico State University
10/2006-12/2006
Student Human
•Evaluated documents for eligibility to work in the US, i.e. I-9, state IDs, SS,ñ passports, etc.
•Maintained records of job files and correspondence
•Provided customer service for potential employees, current staff and faculty
AT&T Wireless
12/2003-05/2004
Business Accounts Collections Specialist
•Negotiated and collected on both delinquent and current business accounts
Researched and evaluated procedures for business account activities • Processed large volumes of payment, either credit or EFT
Walmart Supercenter
05/2002-02/2003
Customer Service Representative and Cashier
•Educated and informed customers of services available
•Cashier duties, stocking and inventory control
•Processed large volumes of payment, either cash, credit, checks or gifts card
Voice Stream Wireless Communications (T-Mobile)
07/2001-02/2002
In-Bound Customer Service Representative
•Provided basic technical support for wireless users
•Educated and provided customer service; soldl wireless communication products and plans
•Processed large volumes of payment either credit cards, EFT or checks
Store Manager, 07/00-03/02
Allsup’s Convenience Store Albuquerque, NM
●Conducted effective marketing strategy within a retail
●Recruit effective personnel for company
●Regulate gasoline prices to be competitive
●Insure a family friendly environment for customers ● Maintain clean and stable workspace
Activities and Honors
•Delta Sigma Pi Fraternity – NMSU, Epsilon Upsilon Chapter
•Society of Human Resource Management (SHRM) – NMSU Student Chapter
•National Honors Society
United Way Internal Revenue Service Volunteer, Tax Preparation
Contact this candidate