James McDaniel

Malvern, AR ***** 870-***-**** ad4x92@r.postjobfree.com

Summary

Ambitious, career-focused job seeker, anxious to obtain a to help launch career while achieving company goals. Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having excellent organizational skills. Gifted at working with all types of customers. I seek a new role where hard work and dedication will be highly valued. Adaptable Manager offers 2 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Hardworking and motivated manager with 2 years of experience and record of success in restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Staff Development

Sales Techniques

Project Management

Teamwork and Collaboration

Recruitment and Hiring

Project Planning

Training and Development

Problem Resolution

Performance Tracking and Evaluation

Managing Operations and Efficiency

Verbal and Written Communication

Scheduling and Coordinating

Cost Control

Budget Management

Work Planning and Prioritization

Performance Evaluations

Calm Under Pressure

Shift Scheduling

Time Management

Microsoft Excel

Contract Negotiation

Compliance Monitoring

Business Development

Grounds Maintenance

Property Management

Staff Management

Database Management

Vendor Management

Tenant relations

Business Administration

Maintenance Scheduling

Property Inspections

Team Building

Employee Development

Goal Setting

Team Leadership

Technical Proficiency

Complex Problem Solving

Employee Coaching and Motivation

Administration and Reporting

Documentation and Reporting

Onboarding and Orientation

Issue and Conflict Resolution

Capital Improvement Planning

Professional and Courteous

Decision Making

Computer Skills

Fiscal Management

Business Analysis and Reporting

Marketing and Advertising

Skilled multi-tasker

Sales

Knowledge of leasing and market conditions

Administrative Support

Rent collection

Customer service-focused

Valid Arkansas driver's license

Preventive Maintenance

Legal knowledge

Commercial property

Maintenance Coordination

Maintenance knowledge

Fair housing mandates

Adaptable

Financial budgeting and reporting

Payment Collection

Experience

PROPERTY MANAGER/HOTEL GENERAL MANAGER 05/2023 - Current Emerald Isle Resort/POA - Hot Springs, AR

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Developed and implemented effective leasing strategies to maximize occupancy rates. Managed all maintenance requests from tenants in a timely manner. Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping. Ensured that all rent payments were collected on time by following up with delinquent tenants. Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Established policies regarding tenant relations and enforcement of rules and regulations within the properties. Resolved tenant complaints quickly and effectively while ensuring customer satisfaction. Monitored market trends to ensure competitive pricing structures for units under management. Advised owners on potential improvements or investments that could increase the value of their properties. Organized regular meetings between owners and tenants to discuss any issues or concerns they may have. Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred. Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

Analyzed market conditions regularly to identify opportunities for improving operational efficiency. Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.

Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.

Provided guidance and support to junior team members in order to facilitate their professional development. Inspected properties regularly to identify deficiencies and schedule repairs. Handled resident complaints and expedited maintenance requests. Collected monthly assessments, rental fees, deposits and payments. Negotiated rental agreements, and other contractual documents related to property management/hotel activities. Coordinated with maintenance and contractors to promote timely room availability. Developed and maintained strong working relationships with owners and renters. Facilitated rental paperwork processing and verification. Investigated and resolved property complaints and violations to foster pleasant living environment for residents. Responded to tenant maintenance requests according to agreed conditions for building functionality. Exercised direct supervision over property staff.

Built relationships with service vendors and submitted associated billing statements. Solicited and analyzed bids for repairs, renovation and general maintenance. Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits. Updated tenant and unit information to keep current in housing database. Collected POA dues from tenants to pay maintenance and repair costs and other expenses. Oversaw and monitored preventative maintenance and energy management inspections and programs. Worked with on-site and remote service providers to support tenants requesting accommodations. Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Managed day-to-day activities involving tenants, subcontractors and property management. Oversaw daily operations, maintenance and administration of the POA. Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties. Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery. Prepared detailed budgets and financial reports for properties. Compiled and conveyed operational and financial data to Board of Directors. Recommended clarifications and changes in program policies to Board of Directors relating to property management.

Oversaw projects through timely inquiry response.

Met with Board of Directors to discuss and resolve legal and environmental issues. Enhanced property quality by partnering with construction crews and contractors to complete maintenance and repairs.

Directed collection of insurance premiums, taxes and incurred operating expenses. Liaised between construction manager and Board of Directors during build-out phase of property/condo repair. Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures. Developed strategies to maximize profits through cost control and revenue generation initiatives. Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel. Reviewed financial statements and reports to assess operational performance. Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner. Conducted regular inspections of rooms, common areas, facilities and safety equipment. Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs. Analyzed market data to identify trends in occupancy rates, pricing strategies. Liaised with suppliers for ordering supplies such as food items, beverages, linens. Implemented new technologies such as online booking systems or automated check-in and check-out processes. Organized meetings and events for the POA/Board of Directors. Performed administrative tasks such as payroll processing or updating employee records. Evaluated job performance of staff members on an ongoing basis. Advised Board of Directors on changes needed to improve operational efficiency. Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability.

Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. Handled guest complaints and offered complimentary services for hardship cases. Inspected hotel rooms and public spaces to determine cleanliness and need for room updates. Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.

Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.

Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel. Oversaw reservations received from direct calls and provided room availability information. Administered new hire paperwork and maintained employee files. Made recommendations for salary and wage increases based on performance. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Coached staff on strategies to enhance performance and improve customer relations. Managed team of front desk agents in issue resolution. Oversaw recruiting, interviews and new employee hiring. Built and maintained productive relationships with employees. Responded to and resolved guest issues or complaints. Delegated work to staff, setting priorities and goals. Advised housekeeping staff of rooms vacated and ready for cleaning. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries. Scheduled space or equipment for special programs, meetings and conferences. Assisted guests at check-in, providing information on various services within hotel. Maintained client accounts by obtaining, recording and updating personal and financial information. Issued room keys and property layout instructions. Input and confirmed reservations for guests.

Gave clear directions to local museums, restaurants and places of interest to patrons. Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests. Offered guests beverages and refreshments upon check-in. FRONT OF HOUSE MANAGER 01/2023 - 03/2023

The Best Cafe - Hot Springs, AR

Greeted customers and addressed their needs in a friendly and professional manner. Organized seating arrangements for guests, ensuring the maximum capacity of the restaurant was reached. Worked closely with chefs to ensure timely delivery of food orders to tables. Monitored dining room cleanliness and tidiness at all times. Managed reservations system including taking reservations over phone or online booking systems. Provided support to servers when needed during busy periods or peak hours. Checked quality of food before it was served to customers. Resolved customer complaints in a professional manner. Performed daily opening and closing duties such as setting up registers, counting money. Verified that all menus items were accounted for after each shift ended. Ensured compliance with health department regulations regarding sanitation and safety standards. Responsible for ordering supplies necessary for front-of-house operations. Conducted regular inventory checks of stock levels in order to maintain adequate supply levels. Processed payments from customers using various payment methods. Tracked sales data and generated reports on sales trends within the restaurant. Developed strategies to improve customer satisfaction ratings within the restaurant. Handled guest complaints quickly to maintain positive dining experience for patrons. Managed day-to-day restaurant operations with focus on quality and meeting customer expectations. Handled complaints, settled disputes and resolved customer conflicts. Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.

Improved customer service by setting expectations and coaching employees on proper service etiquette. Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry. Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests. Assigned work tasks and activities, prepared schedules and managed staffing. Interviewed, hired and trained new employees.

Oversaw employee recruiting, hiring, performance management and discipline. Upheld operating procedures and safety standards to maximize guest satisfaction. Coached and developed team members to support employee growth and development. Developed goals and plans to prioritize, organize and accomplish daily service tasks. Maximized profit and revenue through upselling and cross-selling techniques. Controlled and maintained labor costs through careful scheduling. Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration. Worked in close collaboration with team members to ensure customers received high-quality service. Assisted staff by serving food and beverages or bussing tables. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Trained new employees to perform duties.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Inspected dining and serving areas for cleanliness and proper setup. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Supervised activities of dining room staff to maintain service levels and support guest needs. Delegated work to staff, setting priorities and goals. Distributed food to service staff for prompt delivery to customers. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Inspected restrooms and dining and serving areas to foster cleanliness and proper setup. Explained goals and expectations required of trainees. Coached staff on strategies to enhance performance and improve customer relations. Oversaw food preparation, production and presentation according to quality standards. Resolved problems or concerns to satisfaction of involved parties. Promoted safe working conditions by monitoring safety procedures and equipment. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Assisted with training new staff members on proper customer service techniques. Coordinated special events such as large parties, birthdays, and anniversaries. Ensured that all front-of-house operations ran smoothly and efficiently. Supervised the performance of waitstaff to ensure they were providing excellent service to customers. Maintained cash registers throughout the shift and ensured the accuracy of transactions. RESTAURANT MANAGER 07/2022 - 12/2022

Colton's Steak House & Grill - Benton, AR

Ensured compliance with all food safety regulations and sanitation standards. Supervised and trained staff in customer service, food handling, and safety protocols. Developed strategies for improved operational efficiency and customer satisfaction. Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control. Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees. Resolved customer complaints in a professional manner to maintain positive relationships with guests. Conducted weekly team meetings to discuss performance issues and provide feedback. Maintained detailed records of sales transactions and daily shift reports. Analyzed financial statements to identify areas of improvement or cost savings opportunities. Implemented effective marketing campaigns to increase revenue and improve brand awareness. Monitored stock levels of ingredients to ensure timely delivery of fresh produce. Assisted with kitchen preparation during peak times as needed. Performed regular maintenance checks on equipment to ensure proper functioning. Ordered supplies from vendors as needed while staying within budget guidelines. Established policies for cash handling procedures to maximize security measures. Adhered to all health department regulations regarding food storage and preparation. Inspected dining room area regularly for cleanliness and adherence to safety standards. Provided exceptional customer service by anticipating guest needs before they arise. Collaborated with local businesses to create mutually beneficial partnerships. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations. Prepared employee schedules to maintain appropriate staffing levels during peak periods. Scheduled and directed staff in daily work assignments to maximize productivity. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Optimized profits by controlling food, beverage and labor costs. Resolved and investigated complaints regarding service, food quality and accommodations. Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas. Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

Managed accounts payable, accounts receivable and payroll. Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Maintained safe working and guest environment to reduce risk of injury and accidents. Updated computer systems with new pricing and daily food specials. Counseled and disciplined staff to address issues promptly and provide constructive feedback. Created detailed reports on weekly and monthly revenues and expenses. Trained new employees to perform duties.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Worked in close collaboration with team members to ensure customers received high-quality service. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Resolved problems or concerns to satisfaction of involved parties. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Assisted staff by serving food and beverages or bussing tables. Oversaw food preparation, production and presentation according to quality standards. Delegated work to staff, setting priorities and goals. Coached staff on strategies to enhance performance and improve customer relations. Supervised activities of dining room staff to maintain service levels and support guest needs. Inspected dining and serving areas for cleanliness and proper setup. Promoted safe working conditions by monitoring safety procedures and equipment. Explained goals and expectations required of trainees. Inspected restrooms and dining and serving areas to foster cleanliness and proper setup. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Distributed food to service staff for prompt delivery to customers. MANAGER 04/2019 - 07/2022

Colton's Steakhouse - Hot Springs, AR

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Monitored progress by establishing plans, budgets and measuring results. Delegated work to staff, setting priorities and goals. Built and maintained loyal, long-term customer relationships through effective management. Implemented successful business strategies to increase revenue and target new markets. Developed service and sales strategies to improve retention and revenue. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Trained employees on duties, policies and procedures. Administered employee discipline through verbal and written warnings. Guided management and supervisory staff to promote smooth operations. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Supervised employees through planning, assignments and direction. Recruited, trained and empowered employees to achieve key performance indicators. Conducted employee evaluations to provide adequate feedback and recognize quality performance. Managed inventory levels and conducted corrective action planning to minimize long-term costs. Directed safety operations and maintained clean work environment to adhere to health code requirements. Recruited, interviewed and hired qualified staff for open positions. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Led employee evaluations with constructive feedback to boost performance. Delivered exceptional client experiences through hands-on leadership of associates and managers. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Designed sales and service strategies to improve revenue and retention. Prepared staff work schedules and assigned team members to specific duties. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Created schedules and monitored payroll to remain within budget. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked. Implemented campaigns and promotions to help with developing goods and services. NIGHT STAFF MEMBER 03/2020 - 02/2022

Shalom Recovery Center - Hot Springs, AR

Assisted clients with product, promotion and policy information. Issued supplies, materials and products on financial necessity/ability. Led supportive group discussions and education sessions with alcohol and drug users and families. Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior

Worked closely with drug court staff in designing treatment plans specific to client needs. Guided clients in developing skills or strategies for dealing with problems. Supported and counseled clients with drug and alcohol addiction. Developed client treatment plans based on research, clinical experience and client histories. Conducted individual and group therapy sessions for clients. Organized treatment projects that focused on problem solving skills and creative thinking. Identified problem areas impacting participants' ability to successfully complete treatment. Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.

Identified treatment goals based on individual diagnosis and history. Provided transportation and logistics in order to get clients from/to work, doctors visits and various other appointment needs.

HALL MAN 01/2019 - 04/2019

Arlington Hotel And Spa - Hot Springs, AR

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment. Greeted guests with friendliness and professionalism. Maintained clean and orderly appearance throughout hotel. Worked in close collaboration with team members to ensure customers received high-quality service. Made friendly conversation with customers to provide enjoyable experience. Participated in ongoing training to enhance job skills and knowledge. Effectively multitasked within fast-paced environment. Resolved guest complaints to maintain complete customer satisfaction. Maintained high standards of customer service during high-volume work shifts and fast-paced operations. TOUR COORDINATOR 01/2015 - 12/2018

Day Tripping - Santa Rosa, CA

Asked open-ended questions to best understand client needs and determine best travel offerings. Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation. Explained benefits of purchasing travel insurance with clients. Took payments via credit and debit cards and handled sensitive information with professionalism and discretion. Handled travel arrangements for groups, couples, executives and special needs clients. Developed guest relationships to achieve high level of satisfaction. Created travel itineraries and made adjustments to meet client specifications. Addressed client inquiries and resolved issues and complaints regarding various travel arrangements. Created tour programs with focus on providing positive guest experiences. Communicated security issues and protocols to clients traveling to unstable countries or locations. Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Utilized promotional materials and discounts to sell trip packages to clients. Responded immediately to clients' questions, issues and complaints and found effective solutions when required. Provided clients with brochures, guides and maps to assist with trip preparation. Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Participated in travel seminars and remained up-to-date on market trends. Strengthened traceability by developing organization systems for contracts, records, reports and agendas. Researched hotels and airfare options to best meet client needs and expectations. Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.

Followed up with clients to notify of specials and offer assistance with future travel plans. Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences. Anticipated potential schedule conflicts and made alternate arrangements and reservations. Automated office operations to manage client correspondence, record tracking and data communications. Education and Training

Vivid Real Estate Learning Center - Little Rock, AR Some College (No Degree) Real Estate

Yuba Collage - Clearlake, CA Some College (No Degree) Welding

School of Urban Ministries - Sacramento, CA Some College (No Degree) Seminary

Certifications

Serv-Safe

Contact this candidate