Quientella Brown

615-***-**** ● Nashville, TN ● ad4x8r@r.postjobfree.com

EXPERIENCE

Care Giver. April 2023 - November 2023

Peggy’s Crew Nashville, TN

Responsible for the care of Dr. Richard J Eskinds at his private family home.

•Prepared medications as prescribed by his physician and hospice.

•Assisted him to and from the bathroom as needed

Underwriter Aug. 2021 - December 2022

Acceptance Insurance Nashville, TN

Responsible for assuring adequate pricing of individual risks, correct policy forms, discounts, and coverages used, and recommending policy changes when appropriate.

● Evaluates individual file characteristics, risk exposures, and potential for future losses, aligned with underwriting guidelines and compliant with insurance regulations.

● Reviews insurance policies written by agents to validate that they followed underwriting processes correctly and that insurance applications are complete and compliant with underwriting guidelines.

● Reviews customer applications for insurance coverage, loss history reports, and motor vehicle reports determining if an applicant is an acceptable risk while validating information for policy rating. Insurance Sales Agent Aug. 2019 - Aug. 2021

Responsible for selling auto, home, life, and other insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

● Regularly engaged in sales activities with customers and was responsible for processing customer applications, endorsements, payments, and inquiries.

● Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

● Explained advantages, features, and disadvantages of various policies to promote the sale of plans, boosting overall sales while upselling additional products and services after assessing customer needs and requirements. Customer Support Representative May 2017 - Aug. 2019 Responsible for acting as a liaison, providing product and service information, answering questions, and accurately and resolving any emerging problems.

● Demonstrated Soft Skills, including active listening, independent problem solving, and the ability to respond professionally and empathetically to ease complaints or concerns.

● Answered a high call volume and responded to requests promptly, and simultaneously navigated between multiple screens, databases, and complex data entry applications.

● Processed credit card and check payments for offered add-on products after providing product and service information. Banquet Server and Bartender Aug. 2011 - March 2017 Flavor Caters Nashville, TN

Responsible for cultivating a positive and safe experience for guests from all over the world.

● Circulated appetizer and drink trays smoothly around events to offer selections to guests.

● Served high customer volumes during special events, nights, and weekends while adhering to state laws and company standards regarding alcoholic beverage services.

● Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. EDUCATION

Middle Tennessee State University B.B.A. in Economics and Finance Aug. 1990 - May 1996 SKILLS

Flexibility Data Entry Problem Solving Time Management Microsoft Office Organization Team Collaboration Multitasking Salesforce Windows AS400 Communication Detail-oriented Analyzing

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