TIFFANY ECHOLS

SR. BILLING ANALYST

CONTACT PROFILE

901-***-****

Detail-oriented and gifted finance professional with over 5 years of Business/Administrative Management, analytical techniques, strategic Memphis, TN Planning, organizational programs and developing partnerships. Recognized as an effective communicator and liaison with abilities in team building, program enhancement, and Personnel management. ad4x8m@r.postjobfree.com Delivers results with proven skills, enrich strong networks and understands how to establish profitable and Enduring undertakings. SKILLS EXPERIENCE

Benchmark Medical Transportation

Ambulance Billing Follow-up Specialist- (Memphis, TN) 2022-Present

• Clean up claims that age with no activity

• Correct rejected claims

• Verify coverage and Eligibility

• Send bills to patients for non-covered services

• Post payments

• Provide assistance to the revenue cycle specialist with other various needs

Accredo-Cigna specialty pharmacy/Express Scripts

Sr. Billing Analyst-(Virtual In TN)

2014-2022

• Act as an information resource for internal and external customers by responding to and resolving inquiries concerning all billing processes and documentation.

• Enforces contract warranties and creates invoices for various commercial relationships.

• Review “cases” submitted via Salesforce from various teams to ensure all billing discrepancies are resolved within established timelines

• Identify problems, process resolution, implement action and solution timely and review monthly financial information and records accruals to appropriately report results

• Complete Pricing Adjustments, and Audits

• Assist in the preparation and maintenance of customer account reconciliations via Case Queue and in working with Care and Collection teams.

• Contact patients and insurance companies for co-pay assistance

• Identify problems, process resolution, implement action and solution timely.

Business Administration

Statistical Analysis

Analytical Techniques

Organized and diligent

Microsoft excel/google sheets

Excellent oral and written

communication

Problem Solving

Financial Managerial Skills

Time management skills

Salesforce, CRM and Oracle

EDUCATION

Melrose High School

2000-Graduated

High School Diploma

• Process insurance claims for Co-Pay Billing and maintain patient records by updating account information.

• Update and track daily billing progress using preferred tools

• Coordinate with payers and physicians to resolve denied Claims including prior authorization initiation and follow up.

• Review daily Credit Analysis in researching and validating credits, ensuring accuracy prior to mailing refunds

First Tennessee bank

Customer Service Rep/Data Entry-Memphis, TN

2011-2014

• Assists customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommends potential products or services to management by collecting customer information.

• Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed. ADDITIONAL PROFICIENCIES

Computer skills include Windows, MS Word, Excel, PowerPoint, Outlook, and Access and Word Processing.

CRM applications and Oracle experience

Skilled in information gathering techniques

Exceptional customer service skills

Tracks and balances current and prior year budgets for assigned organizational segments

Experience using knowledge of work processes, operations and programs to perform studies and evaluations, and make recommendations for changes and improvements (i.e., financial Reporting issues)

Computer skills include Windows, MS Word, Excel, PowerPoint, Outlook, and Access and Word Processing.

CRM applications and Oracle experience

Skilled in information gathering techniques

Exceptional customer service skills

Tracks and balances current and prior year budgets for assigned organizational segments

Experience using knowledge of work processes, operations and programs to perform studies and evaluations, and make recommendations for changes and improvements (i.e., financial Reporting issues)

Presents complex budgetary or financial data in a clear and logical sequence so that the information was clear to both subject matter experts and non- subject matter experts

Contact this candidate