Customer Service Continuous Improvement
Resume:
LIEZL MIRANDA FERNANDEZ
Career Objective:
To be a part of a progressive organization that would help me to enhance my knowledge and utilizing my skills towards the growth of the organization. Company: GMV MATERIALS INC.
Position: Sales and Planning Assistant (Supervisory level) Previous Position: Warehouse and Operations Supervisor (2021-2022) Sub Responsibilities: Certified IQA, DCC and Inventory Management Length of Service: December 07, 2015, up to present
Attended to all customer concern.
Process all delivery requests of Customers.
Monitor and keep records of customer Purchase Orders, Inventory Movement, Forecast and Sales Records.
Develop clear and effective written proposals and quotations for customers.
Expedites the resolution of customers’ problems and complaints both technical and commercial.
Coordinates sales efforts with the Principal, Technical team, Accounting and Logistics groups.
Provide management with oral and written reports on customer needs, concerns and interests.
Responsible for planning materials through simulation of stocks, ordering and schedule shipping.
Coordinates with Principal on production status and readiness of the ordered materials.
Initiate continuous improvement efforts in the Sales Department.
Adhere to internal and external audit procedure and performance.
Ensure compliance with established and existing Quality Management System.
Perform related duties as assigned or as situation dictates in support of the functions of the department and company.
Responsible for keeping and updating all DCC files such as policy and procedures on the company.
Schedule Internal audit and prepare necessary reports. Company: SEOUL METAL PHILIPPINES
Position: Sales and Marketing Staff
Length of Service: May 25, 2015, up to November 07, 2015
Attended to all customer concern.
Process all delivery requests of Customers.
Monitor and keep records of customer Purchase Orders, Inventory Movement, Forecast and Sales Records.
Initiate continuous improvement efforts in the Sales Department.
Adhere to internal and external audit procedure and performance.
Ensure compliance with established and existing Quality Management System. Contact no.: +63-906******* Email address: *****.***********@*****.** Home address: Blk8 Lot30 St. Joseph Homes Brgy. Laguerta, Calamba City Laguna.
WORKING EXPERINCE
Perform related duties as assigned or as situation dictates in support of the functions of the department and company.
Company: O & G LEATHER MANUFACTURING CORPORATION
Position: Purchasing Staff
Length of Service: March 09, 2015, up to May 18, 2015
Responsible for ordering all direct and indirect materials.
Communicate with suppliers on the pricing, terms of payment, lead-time and stocks availability.
Monitor and keep records of supplier purchase orders.
Coordinates with the warehouse department on the on-hand stocks of supplies.
Initiate continuous improvement efforts in the Purchasing Department.
Adhere to internal and external audit procedure and performance.
Ensure compliance with established and existing Quality Management System.
Perform related duties as assigned or as situation dictates in support of the functions of the department and company.
Company: APPLIED MACHINING CORPORATION
Position: Impex Officer and Sales Line Leader
Length of Service: November 27, 2012, up to December 16, 2014
Attended to all customer concern.
Process all delivery requests of Customers.
Monitor and keep records of customer Purchase Orders, Inventory Movement, Forecast and Sales Records.
Responsible for applying LOA, Surety Bond and BOC related documents.
Responsible for preparing and processing PEZA and BOC documents for delivery.
Responsible for monitoring and submission of PEZA and BOC reports such as liquidation.
Assigned task and monitor performance of subordinates (staff and processor).
Expedites the resolution of customers’ problems and complaints both technical and commercial.
Coordinates sales efforts with the Principal, Technical team, Accounting and Logistics groups.
Provide management with oral and written reports on customer needs, concerns, and interests.
Initiate continuous improvement efforts in the Sales Department.
Adhere to internal and external audit procedure and performance.
Ensure compliance with established and existing Quality Management System.
Perform related duties as assigned or as situation dictates in support of the functions of the department and company.
Company: SINAG PRECISION MANUFACTURING LAGUNA INC. Position: Admin/Purchasing and Impex Staff
Length of Service: March 28, 2012, up to November 08, 2012
Responsible in sourcing manpower.
Monitor daily attendance of all employees.
Responsible for purchasing all direct and indirect materials.
Communicate with suppliers on the pricing, terms of payment, lead-time and stocks availability.
Monitor and keep records of supplier purchase orders.
Responsible in inventory monitoring of all supplies.
Responsible for applying LOA, Surety Bond and BOC related documents.
Responsible for preparing and processing PEZA and BOC documents for delivery.
Responsible for monitoring and submission of PEZA and BOC reports such as liquidation.
Provide management with oral and written reports on needs, concerns, and interests.
Adhere to internal and external audit procedure and performance.
Ensure compliance with established and existing Quality Management System. Perform related duties as assigned.
Company: SANYO DENKI PHILIPPINES
Position: Production Operator (Appearance Inspection) Length of Service: October 17, 2011, up to March 23, 2012
Operate and set up machines and ensure that all products that will be produced are good. TERTIARY: ST. CLARE COLLEGE OF CALOOCAN
Zabarte Road, Camarin Caloocan City
BACHELOR OF SCIENCE IN COMPUTER SCIENCE
SY 2007-2011
SECONDARY: BATAAN PENINSULA STATE UNIVERSITY
Orani Bataan
SY 2003-2007
PRIMARY: ORANI NORTH ELEMENTARY SCHOOL
Orani Bataan
SY 1997-2003
Business Processing Outsourcing, Virtual Learning System, and Bayanihan Linux: Open-Source Solution held on September 23, 2009, at the C.P Garcia Diliman Quezon City.
Company: OJT1 SMARTMATIC (PLACEWELL INTERNATIONAL SERVICES CORPORATION)
2010 First Automated National and Local Election in the Philippines
Position: PCOS Technician (Machine use)
Assigned area: Bagong Silang Elementary School 3rd and 4th Ave. Caloocan City
Company: OJT2 COMMUNICATION ELECTRONICS AND INFORMATION SYSTEMS, ARMED FORCES OF THE PHILIPPINES, CAMP GENERAL EMILIO AGUINALDO QUEZON CITY
Held on: July 02, 2010, up to October 23, 2010
ISO 9001:2015 Awareness Seminar: Held on Jan.25,2018 at TUV SUD PSB Phils. Inc. Pasig City
ISO 9001:2015 Internal Audit Training: Held on Nov. 19-20, 2019, at TUV SUD PSB Phils. Inc. Pasig City
Computer Literate such as MS Office Application
Knowledge of online PEZA Application such as EKONEK SPECIAL SKILLS AND CAPABILITIES
EDUATIONAL BACKGROUND
SEMINARS AND ON THE JOB TRAINING ATTENDED
Knowledgeable in using ERP Systems such as JobBoss, Quickbooks, Cantier and SAP systems. Can easily learn other ERP Systems.
Photo Editing (Adobe Photoshop)
Hardworking and Highly Dedicated Individual
Time-Conscious and Has strong personality
Date of Birth : July 13,1990 Gender : Female
Civil Status : Single Nationality : Filipino
Religion : Roman Catholic Language : Filipino & English Height : 5’0 Weight : 55 kg.
Ms. Thess Reyes
Admin Manager/Executive Secretary at GMV Materials Inc.
Ms. Janah Dimayuga
HR/Admin Officer at GMV Materials Inc.
Mr. Marlon Miranda
Technical Sales Engineer Manager
Mr. Rolando B. Tan
Former General Manager at Applied Machining Corporation
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Personal references and other requirements may be given upon request. Liezl M. Fernandez
Applicant
PERSONAL INFORMATION
CHARACTER REFERENCES
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