ABOUT ME: EXPERIENCE:

Restaurant industry professional with ten years of experience in a corporate office operations role supporting the development of operational procedures and system-wide roll-out of initiatives. Seeking a role to apply advanced skills and leadership to further the growth and goals within an organization and its relevant stakeholders.

SKILLS:

Problem solving, project management, organization, training and development, and knowledge in Microsoft Office tools.

Excellent verbal skills. Able to adapt to changing timelines and business needs.

Able to engage teams to establish success criteria and implementation plans for initiatives.

DIRECTOR OPERATION SERVICES • SONIC • MARCH 2014 – PRESENT

Manages and oversees operational procedures, processes, and initiatives for the SONIC system. Responsible for developing and streamlining operating practices, processes, and procedures for SONIC drive-ins. Works closely with all cross functional teams including purchasing, product development, quality assurance, IT, and other functional groups within SONIC to coordinate system roll-outs, and operational procedures. Manages and supervises team members; responsibilities include overall development, direction, coordination, and evaluation of the team. Liaison between corporate and franchisees.

OPERATING PARTNER • SRI SONIC • MARCH 2012 – MARCH 2014

Managed Sonic flagship downtown Oklahoma City Sonic location. Interacted with corporate office staff to give feedback on new menu item concepts, operating procedures, and new technology. Responsible for building sales, profits, and unit-level cost efficiency. Trained and developed team members to become managers. Responsible for problem solving, shift management, monitoring food labor cost, and maintaining inventory and ensuring food safety. Maintained high level of guest satisfaction resulting in year over sales increase.

GENERAL MANAGER • BRINKER INTERNATIONAL (CHILI’S) MARCH 1999 – DECEMBER 2011

Oversaw day-to-day operations while building a distinctive work environment for development and training. Spearheaded innovation and managed company resources productively. Directed people and improved processes while building sales and managing the P&L daily.

EDUCATION, CERTIFICATIONS, & AWARDS:

HIGH SCHOOL • CLEBURNE HIGH SCHOOL

Certifications:

Dale Carnegie Most Improved Award

Food Safe Certified

Achievements and Awards:

Multiple Achiever awards in 2021, 2022, and 2024 for Inspire Brands

Various awards for sales and profit as General Manager for SONIC Inc.

5-Star Award Winner for Brinker International