786-***-****

ad4x7f@r.postjobfree.com

Pembroke Pines, FL

C O N T A C T

C O R E S K I L L S

E D U C A T I O N E X P E R I E N C E

Bachelor’s in Human

Resources Management

Colorado State University - 2017 -

Present

440 - Customer Service

Representative

Certified 2020

First Service Residential - Administrative Assistant Responsibilities:

Keeping the front desk tidy and presentable with all necessary materials. Greeting and welcoming Visitors and Residents as they approach the front desk. Answering questions and addressing complaints.

Answer all incoming calls, redirect, or take messages. Report any accidents or grievances in the building. Receive letters, packages, etc.

City of Coral Gables - Administrative Assistant

Responsibilities:

Greet and direct visitors, assist with appropriate paperwork and resolve routine issues related to Human Resources office functions.

Accept, screen, and route telephone calls concerning the office's activities and operations, directing inquiries as appropriate or providing information. Provide Human Resource office assistance, support, and information to employees and staff.

Assist with managing and maintaining departmental websites, flyers, materials, documents, spreadsheets, and reports.

Respect the privacy of employees and maintain the confidentiality of employment records.

Provide service excellence through courteous, informed, accessible, and professional engagement.

Perform other duties as assigned

Reports to the Human Resources Director, Assistant, and Supervisors. United Insurance Group - Insurance Sales Representative Responsibilities:

Oversee all Customer Service Representatives in daily aspects of the job Draft efficiency reports for owner and co-workers

Answer calls for customers filing claims, accepting payments, etc. Schedules call for renewals as well as daily non-payment cancellations and follow-ups. Processed policies for Auto, Personal, and Commercial Lines. Truck and Cargo and Commercial General Liability for Small Businesses.

Strong oral communication skills, including listening to and interacting with a diverse group. Demonstrated skills in various computer software programs and fluency in using standard software packages (MS Office: Word, Excel, PowerPoint, QuickBooks, and Outlook).

Excellent skills and profound ability to achieve desired results in a highly competitive, multi- tasking environment.

Profoundly detailed and organized in the approach to work and follow-through.

Strong analytical and problem-solving skills.

Highly self-motivated with a solid ability to work independently.

Proven loyalty to a company, growth of knowledge, and advancement of position W O R K H I S T O R Y

N O R M A L . D I A Z

First Service Residential -

Administrative Assistant

2019-2023

City of Coral Gables -

Administrative Assistant

2013-2019

Colorado State University -

Student

2016-2019

United Insurance Group -

Insurance Sales Representative

2007 - 2009

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