V i c t o r G o l e t t e

Aurora, CO Cell: 972-***-****

Email: ad4x6f@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Seasoned management professional with more then 16 years of experience in a fast -paced specialist/retail store environment. excellent management and customer service communication skills. Offering superb customer service proficiency and passion for exceeding sales goals. Track record of achieving exceptional results in customer and employee satisfaction. Reliable and dependable with unique ability to relate to diverse clients and close high -dollars sales

Skills

Customer Service Leadership

Sales Forecasting

Quality Assurance/Control Monitoring

Inventory Management

State (Texas) Vehicle Inspector

Management of Personnel Resources

Complex Problem solving

Training /Recruiting

Profit/ Loss Management/Prevention

Payroll Processing/Reporting

EXPERIENCE HIGHLIGHTS:

Operations Management

Experience in retail scheduling of part-time and full-time employees

Payroll

Loss prevention certified

Customer complaints

Recognition by national accrediting body for customer service that exceeds expectations

Quality Control

Profit/Loss Management

Supervising

Manage recruiting, selecting, coaching, supervising, motivating, and evaluating a 10+ full-time employees

Team management

Identify and recruit highly qualified applicants for open positions

PLACES OF EMPLOYMENT:

General Manager, Midas Tire & Service, Denver, CO

Nov 2020 – Present Reference: Shane Welborn 241-***-****

As a General Manager at Midas tire and Service. I handle all billing, managing the service area and customer service area, keep on top of sales to make sure the store meets or max’s its daily, monthly, and yearly gross prfit. Making sure customers are happy and receiving the best possible service.

Manage staff, preparing work schedules and assigning specific duties

Answer telephone and give information to callers, take messages, or transfer calls to appropriate individuals

Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and efficiently handle controversy

Complete forms in accordance with company policies and procedures

Greet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needs

Schedules and confirms appointments for clients, customers, or supervisors

Providers service to customers, such as order placement or account information

Train and assist staff with computer usage

Direct and coordinate activities of business or department concerned with the production, pricing, sales, or distribution of products

Determine staffing requirement, and interview, hire and train new employees, or oversee those personnel process

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory

Accountable for serving our customers by providing the safe, timely, and on-plan movement

General Manager, Firestone Complete Auto Care, Ft Worth, TX

May 2010 – 2020 Reference: Victor Lewis 310-***-**** Michael Walton 972-***-****

Provide customer service by greeting and assisting customer, and responding to customer inquiries and complaints

Determines materials and parts availability, identifying problems and verify any parts issues that might affect schedule completion

Ensures that Parts/Material needed for shop floor production is available when the production order arrives at the work center

Analyze parts shortage list by Production Order Number to assist in planning manpower utilization by cost center based upon parts availability

Provide information to production controllers/parts managers for rescheduling. Coordinate subsequent changes in level of requirements and delivery dates with Contracting

Recommends fabrication, cancellation, cannibalization, substitution, and/or modification in order to obtain items not available through normal supply channels

Ensures that all excess materials are properly returned to inventory, or moved to another demand, after production orders are complete

Monitor and review stock levels, recommend substitution of parts or different procurement method if necessary

Investigate and validate inventory discrepancies

Ensure safe, timely train operation and movement between various shop locations,

General Manager, Footlocker, Dallas, TX

Sept 2005 – May 2010

Responsible for the receiving, storing, shipment, distribution of a variety of parts, supplies and materials, using material handling equipment such as forklift, stock selectors

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when inventory drops to a specific level

Instruct staff on how to handle difficult and complicated sales

Establish credit policies and operating procedures

Hire, train, and evaluates personal in sale or marketing establishments, promoting or firing workers when appropriate

Lead Sales Manager, Classic GMC-Mazda, Texarkana, TX

March 200-2055

Review production schedules and material files in the warehouse and available stock in Supply Center to ensure parts availability for the kit building process to support and achieve production goals

Requisitions and expedites the receipt of items (i.e., materials, parts, components, subassemblies, assemblies, components, kits, etc.)

Estimate costs associated with repairs or preventive maintenance

Order parts, tools, or equipment needed to maintain or improve auto repair shop operations

Managed four or more auto technicians

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepant

Verify attendance, hours, and pay adjustment, and post information into the payroll system

Compute wages and deductions, and enter data into the computer

Assistant Manager, America Pawn Superstore, Texarkana, TX

April 1995-March 2000

Greet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needs

Schedules and confirms appointments for clients, customers, or supervisors

Perform sales floor works, such as greeting or assisting customers, stocking shelves, or taking inventory

Plan store layouts and design for sales displays

Review production schedules and material files in the warehouse and available stock to support and achieve production goals

Estimate costs associated with repairs or preventive maintenance

EDUCATION:

Jones International University Centennial, CO Bachelor of Business Administration, Sales, and Marketing Management Graduation: May 2016

AWARDS:

[Firestone Complete Auto Care] Customer Service Awards, 2010 - 2014]

[Footlocker, Inc.] 2007 Rookie Manager of The Year, 2007 & 2008 Accessory Award Winner [Classic GMC-Mazda]

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