Oliver Salvador

Quezon city, Philippines ****

(096*-***-****

ad4x6c@r.postjobfree.com

SUMMARY

Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Flexible store incharge with 8 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Friendly and efficient customer service team member devoted to maximising customer satisfaction with

exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

SKILLS

Team leadership

Multi-tasking

Call centre experience

Energetic work ethic

Stockroom operations

EDUCATION

HARVARD INSTITUE OF

TECHNOLOGY

Cabanatuan City, Philippines

Associate Computer Science

June 2002 - April 2004

OUR LADY OF FATIMA

ACADEMY

General Natividad, Philippines

Highschool Graduate

June 1996 - March 1999

PLATERO ELEMENTARY

SCHOOL

General Natividad, Philippines

Elementary Graduate

June 1989 - March 1995

LANGUAGE

English B1

Intermediate

Arabic B1

Intermediate

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Pilipinas Teleserv Quezon City, Manila

May 2022-Present

Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

STORE SUPERVISOR

Landmark Arabia Riyadh, Saudi Arabia

February 2007-September 2021

Utilized exceptional customer service skills to create welcoming atmosphere for visitors.

Maximized sales opportunities by communicating new shop and online promotions clearly to staff and

customers.

Assisted with visual merchandising and provided

productive feedback.

WORK EXPERIENCE

PRODUCTION MACHINE OPERATOR

Taiyo Metal Valenzuela City, Philippines

May 2004-December 2004

Completed log books and inspection reports accurately and quickly.

Maintained assigned equipment, performing daily

inspections to ensure compliance with operational and safety requirements.

FAMILY DRIVER

Masambong Quezon City

January 2005-December 2007

Drive my clients around in an efficient, safe and timely manner.

Responsible for maintaining the vehicle safe and clean Follow road safety regulations

FRUIT PICKER

San Miguel Bulacan

January 2002-April 2004

Identified, picked and sorted fruits according to size, type and ripeness in our own farm.

Used hand tools, ladders and other equipment to

complete assigned tasks efficiently.

Checked fruit for signs of disease or insect.

Placed picked fruit in baskets, lining with protective wrapping

OLIVER SALVADOR

APPLICANT

I hereby declare that the details and

information given above are complete and

true to the best of my knowledge.

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