Customer Service Team Member
Resume:
Oliver Salvador
Quezon city, Philippines ****
*******************@*****.***
SUMMARY
Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Flexible store incharge with 8 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Friendly and efficient customer service team member devoted to maximising customer satisfaction with
exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
SKILLS
Team leadership
Multi-tasking
Call centre experience
Energetic work ethic
Stockroom operations
EDUCATION
HARVARD INSTITUE OF
TECHNOLOGY
Cabanatuan City, Philippines
Associate Computer Science
June 2002 - April 2004
OUR LADY OF FATIMA
ACADEMY
General Natividad, Philippines
Highschool Graduate
June 1996 - March 1999
PLATERO ELEMENTARY
SCHOOL
General Natividad, Philippines
Elementary Graduate
June 1989 - March 1995
LANGUAGE
English B1
Intermediate
Arabic B1
Intermediate
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Pilipinas Teleserv Quezon City, Manila
May 2022-Present
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
STORE SUPERVISOR
Landmark Arabia Riyadh, Saudi Arabia
February 2007-September 2021
Utilized exceptional customer service skills to create welcoming atmosphere for visitors.
Maximized sales opportunities by communicating new shop and online promotions clearly to staff and
customers.
Assisted with visual merchandising and provided
productive feedback.
WORK EXPERIENCE
PRODUCTION MACHINE OPERATOR
Taiyo Metal Valenzuela City, Philippines
May 2004-December 2004
Completed log books and inspection reports accurately and quickly.
Maintained assigned equipment, performing daily
inspections to ensure compliance with operational and safety requirements.
FAMILY DRIVER
Masambong Quezon City
January 2005-December 2007
Drive my clients around in an efficient, safe and timely manner.
Responsible for maintaining the vehicle safe and clean Follow road safety regulations
FRUIT PICKER
San Miguel Bulacan
January 2002-April 2004
Identified, picked and sorted fruits according to size, type and ripeness in our own farm.
Used hand tools, ladders and other equipment to
complete assigned tasks efficiently.
Checked fruit for signs of disease or insect.
Placed picked fruit in baskets, lining with protective wrapping
OLIVER SALVADOR
APPLICANT
I hereby declare that the details and
information given above are complete and
true to the best of my knowledge.
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