A D M I N I GM S T R A T I V E S P E C I A L I S T

G E R I M O T T

734-***-****

Willis, MI. 48191

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C O N T A C T

S K I L L S & C O R E

C O M P E T E N C I E S

Good Communicator

Strong Work Ethic

Dedicated

Problem-Solver

Creative Thinker

Ability & Willingness to Learn

Detail-oriented

Analytical

Medical office experience

Empathetic

E X P E R I E N C E

IVF Michigan

IVF Michigan - Toldeo Office

02/22 -

Current

06/2016 -

02/2022

CENTRAL BILLING REPRESENTATIVE

Manage, with empathy and compassion, patient calls & customer service inquiries, often regarding very sensitive topics Proactively handle all collection account matters

Partner with insurance carriers to verify patient insurance benefits

& speak with patients regarding their billing requirements and payment options

Streamlined benefit change process by creating "at a glance" benefit update page for patient charts, successfully implemented across all eight offices, evolving to be key document over the past 10 years to aid patient communication

SITE SUPERVISOR

Managed all day-to-day operations for IVF Michigan Toledo location Collaborated across offices to ensure consistency is maintained in processes, procedures, and providing excellent patient experience Hired trained and supervised administrative staff for Toledo site Responded to all patient concerns and issues

Completed & reviewed patient fee sheets with patients & collected non-covered charges for IVF cycles

Managed the facility, working with outside vendors & suppliers for facility needs

Intake all new patients & provide necessary information about the process.

A B O U T M E

Administrative Professional with over

30 years' experience as a proven

office manager/leader, skilled in

everything from customer service,

and facilities management to medical

terminology and how to get the best

deal on office supplies.

Star Partner Enterprises

11/2014 -

05/2016

FACILITIES MAINTENANCE COORDINATOR

Managed facility needs for KFC franchise company with 115 stores in six different states

Vetted & hired new vendor partners across various maintenance categories in all locations

Partnered closely with the corporate office on special projects, such as updating kitchens in all locations in 2015

A D M I N I GM S T R A T I V E S P E C I A L I S T G E R I M O T T

E X P E R I E N C E ( C O N T . )

IVF Michigan

Johnson Building Group

06/2007 -

11/2014

06/2000 -

12/2006

BILLING DEPARTMENT SPECIALIST

Worked with patients on billing issues, questions & concerns Assisted front desk with various duties, including answering phones, patient charting, setting appointments, filing & organizing processes & procedures

Managed new patient intakes and follow-ups

PRODUCTION COORDINATOR

Managed production schedule for busy residential builder Conducted all homeowner walk-through appointments & warranty issues

Partnered with homeowner for interior and exterior selections Independently handled all home selections for spec houses Coordinated with Township staff on inspections, water meters, etc. ADDITIONAL EXPERIENCE

In addition, I have many years of experience as an office manager/administrator with several local advertising agencies, where my experience included human resources and benefit administration duties in addition to the standard office manager duties. E D U C A T I O N

EASTERN MICHIGAN UNIV,

Coursework

WILLOW RUN HIGH SCHOOL

High School Graduate

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