Sales, customer service, trainer
Resume:
Norman Fleischman
Head cook / Releif Manager
Carencro, LA 70520
***************@*****.***
Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. Line Cook with 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Authorized to work in the US for any employer
Work Experience
Fry and line cook
Fezzo's Seafood and Steakhouse - Scott, LA
September 2020 to Present
All responsibilities of the restaurant. Prep all foods, clean. dish wash. serve customers Shift Lead/ Pit Boss
Dickeys BBQ
September 2017 to August 2020
Ran entire restaurant, trained and worked with employees, Prepared all food for the day. Cleaned and kept up with all health requirements
Head cook / Releif Manager
Waffle House - Broussard, LA
April 2014 to February 2015
Reduced food costs by 20 percent by expertly estimating purchasing needs and buying through approved suppliers.
Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.
Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Night cook
National Underground - Nashville, TN
June 2012 to February 2013
Provided courteous and informative customer service in an open kitchen format. Provided courteous and informative customer service in an open kitchen format. Provided courteous and informative customer service in an open kitchen format.
Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Cook
Paradise Park - Nashville, TN
March 2011 to February 2013
Provided courteous and informative customer service in an open kitchen format. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Established and maintained open, collaborative relationships with the kitchen team. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Head Cook
Waffle House - Nashville, TN
July 2006 to January 2011
I also worked in the stores in Tullahoma, Winchester and Franklin Tennessee as the cook trainer. Built and fostered a team environment
Actively participated in staff meetings and operated as an effective management team leader. Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Persistently strove for continual improvement and worked cooperatively as a team member. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Displayed a positive and friendly attitude towards customers and fellow team members. Displayed a positive and friendly attitude towards customers and fellow team members. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for diners. Prepared healthy, enjoyable breakfasts and dinners for diners.
Established and maintained open, collaborative relationships with the kitchen team. Established and maintained open, collaborative relationships with the kitchen team. Established and maintained open, collaborative relationships with the kitchen team. Followed proper food handling methods and maintained correct temperature of all food products. South East Regional Sales Manager
Pergo Flooring - Raleigh, NC
January 2002 to April 2006
Participated in various incentive programs and contests designed to support achievement of production goals.
Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 40%.
Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment. Retained and ensured proper handling and care of 150 existing client accounts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Developed promotional programs to optimize revenue levels. Owner
Nouveau Floors - Tamarac, FL
March 2000 to December 2003
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Maintained friendly and professional customer interactions
Verified that all merchandising standards were maintained on a daily basis. Education
High school diploma
Skills
• cost control. customer service. everything up to management (10+ years)
• inventory (10+ years)
• Culinary Experience (10+ years)
• Order Entry (10+ years)
• Purchasing (10+ years)
• Shift Management (10+ years)
• Order Entry (10+ years)
• Sales Management (10+ years)
• Food Service (10+ years)
• Procurement
• Purchasing (10+ years)
• Shift Management
• Kitchen Management Experience (5 years)
• Food Handling (10+ years)
• Merchandising (10+ years)
• Food Preparation (10+ years)
• Restaurant Experience (10+ years)
• Budgeting (10+ years)
• Catering (5 years)
• Inventory Control (10+ years)
• Food Safety (10+ years)
• Menu Planning
• Profit & Loss (10+ years)
• Supervising Experience (10+ years)
• Program Development
• Pricing
• Food Production (10+ years)
• POS (10+ years)
• Recruiting (10+ years)
• Microsoft Office
• Banquet Experience
• Forecasting
• Microsoft Office
• POS
• Pricing
• Quality Assurance
• Recruiting
• Forklift
• Customer Service (10+ years)
• Hospitality Experience
• Assistant Manager Experience (10+ years)
• Business Development (10+ years)
• Leadership (10+ years)
• Presentation Skills (10+ years)
• Kitchen Experience (10+ years)
• Labor Cost Analysis (10+ years)
• Food Preparation Experience (10+ years)
• Cooking (10+ years)
• Coffee Experience
• Cashiering
• Bartending
• Retail sales (10+ years)
• English (10+ years)
• Management
• Vendor management
• Retail management
• QuickBooks
• Strategic Planning
• Negotiation
• Computer Networking
• Quality control
• Teaching
• Expediting
• Warehouse experience
• Delivery driver experience
• Upselling
• Commercial driving
Certifications and Licenses
bar card
Driver's License
Assessments
Supervisory Skills: Motivating & Assessing Employees — Familiar May 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Management & Leadership Skills: Impact & Influence — Familiar May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Familiar
Cooking Skills: Basic Food Preparation — Familiar
May 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar
Food Service Fit: Back of House — Proficient
May 2020
Measures the traits that are important for successful back of house food service roles. Full results: Proficient
Food Service: Customer Situations — Familiar
May 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Familiar
Bartending — Proficient
September 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Cooking skills: Basic food preparation — Familiar
August 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar
Management & leadership skills: Impact & influence — Completed August 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Operations associate fit — Proficient
September 2020
Measures the traits that are important for success in operations associate positions Full results: Proficient
Food service fit: Back of house — Expert
March 2021
Measures the traits that are important for successful back of house food service roles Full results: Expert
Work motivation — Expert
September 2020
Level of motivation and discipline applied toward work Full results: Expert
General manager (hospitality) — Familiar
September 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar
Food safety — Proficient
June 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Food service: Customer situations — Proficient
August 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient
Work style: Conscientiousness — Highly Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Basic attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Delivery driver — Familiar
September 2020
Interpreting instructions or signs and solving problems Full results: Familiar
Cooking skills: Basic food preparation — Familiar
August 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Basic maintenance and repair — Familiar
August 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Food service: Customer situations — Proficient
November 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient
Mechanical Knowledge — Proficient
June 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Following directions — Familiar
July 2020
Following multi-step instructions.
Full results: Familiar
Restaurant manager — Proficient
September 2020
Managing restaurant staff and meeting customer expectations Full results: Proficient
Management fit — Familiar
June 2021
Measures the traits that are important for success in management positions Full results: Familiar
Retail customer service — Proficient
September 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Bartending — Proficient
September 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Customer service fit — Completed
December 2020
Measures the traits that are important for success for customer service roles Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
High volume production capability
Well-tuned palette
Focus on portion and cost control
Inventory management familiarity
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