Team Leader
Resume:
Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Consular Outsourcing BLS Services Inc - Team Leader Chicago, IL • 09/2022 - 12/2023
US Department of Labor - Office Support Administrator Chicago, IL • 07/2018 - 03/2020
Hong Kong Trade Development Council - Document Scanner/ Research Assistant
Chicago, IL • 07/2017 - 06/2018
WORK HISTORY
Built strong relationships with customers through positive attitude and attentive response.
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Prepared bank deposits and handled business sales, returns and transaction reports.
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Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
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Collection of visa applications, biometrics & document scrutiny for visa processing, attestation & legalization services.
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Coordinated resources effectively to meet project deadlines and achieve desired results.
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Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
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Verifying all UPS documents information is correct, printing, copying and scanning labels
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Optimized customer experience by delivering superior services and effectively troubleshooting issues.
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• Organizing and mailing UPS packaging.
Managed filing system, entered data and completed other clerical tasks.
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Collected, arranged, and input information into database system.
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• Prioritize and meet deadlines.
Operating, scanners, faxing, and copier uploading documents into database
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• Answering incoming calls and placing calls, following up with
SKILLS
• Basic Spreadsheet Proficiency with Excel
• Quality Improvement
• Team Supervision
• Database Entry
• Filing Management
• General Office Functions
• Product Knowledge
• Complaint Resolution
• Call Documentation
• Documentation and Reporting
• Clerical Support
South Shore Community Academy High
School
Chicago, IL • 06/1999
High School Diploma
EDUCATION
AMANDA CLEMMONS E: **************@*****.***
A: Chicago, IL 60637
Ceda - File Clerk
Chicago, IL • 09/2016 - 05/2017
Carline Leathers - Sales Associate
Chicago, IL • 03/2015 - 04/2016
Comcast - Customer Account Executive
Woodridge, IL • 02/2014 - 03/2015
individuals to ensure the best customer service.
Collects and analyze data to ensure accuracy of information for business marketing.
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Optimized file storage systems by categorizing scanned documents accurately and systematically.
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Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
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Utilized industry-specific software tools proficiently for seamless integration into client databases or management systems.
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Scanned, filed and transmitted various documents and adhered to digital filing procedures.
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Created, implemented and monitored filing systems for easy retrieval of records.
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Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
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Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
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Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
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Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
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Provided positive first impressions to welcome existing, new, and potential customers.
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Answered customer questions about sizing, accessories, and merchandise care.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise, as we were a pop up store at different locations and hospital.
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Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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Enhanced customer satisfaction by efficiently addressing and resolving account issues.
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Increased revenue with upselling strategies tailored to individual customer needs.
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• Consistently met or exceeded sales targets through effective account management techniques.
Collaborated with cross-functional teams to ensure seamless service delivery for customers.
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