Ramon DeJesus

ad4x4k@r.postjobfree.com 630-***-**** Hoffman Estates, IL

SUMMARY

Seasoned Collections professional with 29 years of experience, adept in overseeing collections for various sectors including healthcare and education. Excelled in roles requiring team leadership, staff development, and surpassing collection quotas, managing portfolios up to $1M. Seeking a Collections role to leverage expertise in compliance, account recovery, and team management for optimal financial outcomes. WORK EXPERIENCE

Medical Business Bureau Park Ridge, IL

Team Leader/Collector Aug 2019 - Present

• Direct the collection process for outstanding healthcare receivables, ensuring compliance with industry standards.

• Train and guide two junior collectors in best practices for insurance verification and billing procedures.

• Consistently meet and exceed established targets, maintaining an average performance score of 10 in fee collection and monthly quotas.

Rent A Man Home Services Chicago, IL

Supervisor Jul 2018 - Jul 2019

• Managed billing operations, ensuring the timely resolution of past due invoices through direct customer communication and the coordination of estimate appointments.

• Handled materials procurement including doors and windows, oversaw change order evaluations, and facilitated the submission of product closeout documentation in compliance with contractual agreements. Steel River Systems Rock Falls, IL

Team Lead /Supervisor Apr 2017 - Jun 2018

• Managed a team of five, focusing on daily operations, staff development, and performance improvement within a collections department.

• Led recruitment, training, and performance appraisal processes, enhancing staff capabilities and aligning workloads with departmental goals.

• Identified and rectified procedural deficiencies, establishing standard work practices to maintain compliance with financial policies and Department of Education guidelines. Fdatr Addison, IL

Sales Representative Oct 2016 - Mar 2017

• Informed clients on resolution strategies for student loan complications, facilitating understanding of fee-based processing and consolidation options.

• Assisted in the submission of hearing applications to prevent wage garnishments, while presenting clients with various renewal and repayment plans.

Enterprise recovery systems Oak Brook, IL

Team Lead/Collector Dec 2014 - Sep 2016

• Directed team activities, focusing on coaching and performance management, to enhance staff development and improve operational efficiency.

• Facilitated continuous improvement within the department by consistently delivering performance feedback and strategic insights to management.

• Successfully recovered outstanding balances, consistently securing $500,000 to $1,000,000 in monthly Rehab Set-ups.

Van Ru Credit Corporation Des Plaines, IL

Team Lead/Collector Feb 2009 - Dec 2014

• Facilitated the recovery of delinquent student loans, ensuring adherence to compliance standards and departmental policies.

• Monitored and guided team managers, contributing to the successful achievement of departmental targets by onboarding and training new hires.

• Managed the collection of high-risk accounts, securing $700,000 to $1,000,000 in rehabilitation agreements through persistent oversight and strategic engagement. Barnes Auto Chicago, IL

Auto Loan Collection Specialist/Assistant Manager Jan 2006 - Jul 2009

• Managed delinquent loan collections by negotiating payment deferment options and maintaining account balance activities to mitigate financial risk.

• Coordinated with repossession agents for the recovery of assets and processed legal documents for civil judgments to ensure compliance and operational efficiency.

CONSUMER PORTFOLIO SERVICE Hinsdale, IL

Team Lead Collector Jul 2004 - Jan 2006

• Facilitated negotiations and implemented payment plans for delinquent accounts, ensuring alignment with company policies and client circumstances.

• Managed the repossession process for severely overdue accounts, successfully recovering assets and maintaining a consistent 70% collection rate, equating to approximately $272,000 in monthly recoveries. LEADING EDGE Chicago, IL

Collections Specialist Aug 2002 - Jul 2004

• Negotiated payment arrangements and settled invoice discrepancies with commercial account holders, successfully recovering outstanding balances ranging from $200,000 to $850,000 monthly.

• Coordinated with online credit reporting services to locate information on delinquent accounts, ensuring accurate and timely collection efforts.

Advocate health care Barrington, IL

Account Coordinator Mar 1995 - Jul 2002

• Managed third-party collection processes, ensuring compliance and efficiency in public aid and medical billing operations.

• Conducted training sessions for staff in various departments on effective 'self-pay' collection strategies to optimize revenue cycles.

• Administered accounts receivable and coordinated emergency room patient registration, utilizing IDX, WordPerfect, and Microsoft Office Suite.

EDUCATION

Steimentz High School

High School Diploma

Chicago, IL

Jun 1988

SKILLS

Cash Collections • Microsoft Word • Microsoft Excel • Idx • BFrame • As-400 • Customer Service • Microsoft Access • Typing • Team Management • Negotiation • Supervising Experience • Interviewing • Sales • Leadership • Order Entry

• Accounting • Bilingual Spanish • Computer Skills • Upselling • Inside Sales • Outbound Sales • Dealership Experience

• Windows • B2b • Epic • Onplan • Eob • Sap • Filing • Attention to Detail • Communication Skills • Communication Training • Debt Collections • Oral Communication • Organization Skills • Accounts Receivable • Business to Business Collection

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