Rebecca Kern

Knoxville, TN • 865-***-**** • ad4x2u@r.postjobfree.com • www.linkedin.com/in/rebeccakern2022/

Motivated professional with a diverse background of experience and achievements in fast paced industries that demonstrates the ability to learn/adapt quickly to new business environments and responsibilities with immediate efficiency.

• Strong Multi-Tasking Skills • Time Management & Organization • Excellent Communicator

• Human Resource Functions • Staff Training & Coaching • Dedicated Work Ethic

• Customer Service • Excellent Problem Solver • Attention to Detail

• Procedure Compliance • Strong Leadership Skills • Quality Focused

Education: University of Tennessee, martin – Bachelor of science, business administration

Professional Experience

EMORY VALLEY CENTER, Knoxville, TN 10/2023 – 02/2024

Direct Support Professional

• Assisted individuals with severe disabilities with activities of daily living that included responsibility for preparing meals and taking clients into the community for activities and events.

• Provided compassionate and empathetic levels of care to assist the organization in fulfilling its mission of enhancing the lives of children, adults and families in an environment that promotes independence, dignity and respect.

STERLING PROPERTY, Knoxville, TN 03/2023 – 06/2023

Leasing Agent

• Increased occupancy levels at a 450-unit premier apartment community by leading tours for prospective tenants and selling the quality of the apartments and included amenities, as well as the central location to the Knoxville area’s restaurants, shopping, and entertainment.

• Improved retention and lease renewals with existing tenants by conducting surveys and gathering feedback on how to differentiate the community from competitors and improve tenant satisfaction levels.

• Worked regularly with a culturally diverse population of potential tenants from other countries by adapting to their communication style and making them feel welcomed and comfortable at the apartment community.

TEAM HEALTH, Knoxville, TN 12/1999 – 10/2022

Human Resources Manager/ HR Business Partner

Hired during the aggressive growth phase of the company and was a key HR leader, business partner, and contributor to the company’s expansion over the years to become the largest physician outsourcing company in the US with over 20,000 employees and $7.35 billion in annual revenue.

• Partnered with Revenue Cycle leadership team, providing human resources input, guidance, and strategy for expansion of revenue cycle operations from 1 to 4 locations (Tennessee, Florida, Ohio, California) with diverse population of 2,600 employees.

• Maximized efficiency by motivating, mentoring, facilitating teamwork, and leading a team of 9 direct/indirect reports and participating in weekly senior leadership meetings to provide input from an HR perspective on staffing, retention, engagement, challenges, and opportunities to support company growth.

• Established a positive organizational culture, resulting in most recent employee engagement surveys stating, “consistently high level of job satisfaction and employee satisfaction with leaders.”

• Participated and made recommendations with succession planning process for leaders/employees by performing yearly reviews of accomplishments to identify top talent for leadership promotions.

• Developed, coached, and promoted 4 employees into higher level positions.

• Worked with leaders to understand employee engagement survey results and collaborated on formulating plans to increase employee satisfaction scores.

• Successfully navigated challenges during the pandemic by assisting in transitioning 1,600 employees to remote positions during the onset of COVID, leading to the highest level of revenue cycle productivity throughout tenure.

• Planned and conducted virtual employee orientations that fostered connections with geographically dispersed teams, enabling a smoother process and strengthening discussions across a remote workforce.

• Analyzed employee engagement survey results and leveraged insights to develop action plans with leadership to improve retention, morale, and establish a work environment to attract top talent.

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