Katy B.

Stars

**** ********* **** **** #***

Plant City, FL 33566

813-***-****

ad4x2e@r.postjobfree.com

Motivated Relocation Customer Service Coordinator with a strong work ethic and over

** *ears of experience in customer service and the transport industry. Excellent

reputation for resolving problems, building client relationships, and improving customer

satisfaction. Enthusiastic and eager to contribute to team success through hard work,

attention to detail and organizational skills.

Experience

2/2023 - 2/2024

Office Admin / Warehouse/ E-Commerce Fulfillment – Keep it Frank, Lakeland, Florida

(Reason for leaving: Company closed without notice. Responsibilities include but not limited to):

Cross trained in various areas of warehouse operations, including but limited to picking, packing, shipping, and inventory management.

Ability to stand for extended periods of time (up to eight hours at a time) and perform physically demanding tasks on a daily basis.

Prepared and processed shipping documents

Prepared shipments for postage through careful packing, sealing, and labeling of materials.

Performed inspections of shipment contents, verifying accuracy against invoices and shipping labels.

Gathered and organized merchandise for distribution into appropriate shipping containers.

Adhered closely to safety procedures in daily operations.

Operated handheld scanners to track merchandise throughout the fulfillment process.

Kept assigned work areas clean and orderly to promote efficiency in daily tasks.

Accepted, processed, and filled orders quickly and accurately.

Packaged items with appropriate materials to prevent damage during shipping.

Scanned bins and picked products from designated locations and transferred to appropriate area for packing and shipping.

Organized storage and overflow areas to maximize movement efficiency.

Met trucks carrying incoming shipments, carefully unloaded merchandise and stocked inventory while using the FIFO system.

Responsible for processing orders, organizing orders to be packed, and ordering any inventory running low in stock.

Organizing, logging, and categorizing receipts and invoices.

Helped with adding new SKUs to various e-commerce stores.

Processed damaged shipment claims.

7/2018 – 8/2022

Customer Service Move Coordinator/Victory Van Corporation, Coral Springs, Florida

(Responsibilities include but not limited to):

Maintain communication throughout the entire move process with customer, dispatch, warehouse, accounting, claims, salesperson, driver, headquarters, 3rd party companies, other agents, and anyone else who was involved in the move.

Worked closely with Operations to make sure every move was scheduled correctly and there were no service failures.

Obtain and ensure accuracy of all necessary information and paperwork from sales and representatives.

Set up and maintain files on each move using industry specific software.

Prepare, process, print, organize and distribute all paperwork required for move according to procedures.

Field and address questions, concerns and complaints of the external customer, all personnel, or anyone else involved in the move. Facilitate inbound estimate calls, set, reschedule, and cancel sales appointments for customers, as necessary.

Maintain clear and concise documentation and communication with customers along with all other parties using industry specific software.

Ensure all documents are in compliance with Federal Consumer Regulations.

Maintain calendar/schedule for sales representatives.

Managed the front office, including greeting visitors and responding to telephone and in-person requests for information.

Made copies, sent faxes, and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports, and scanned documents.

Helped in warehouse office as needed. Shipping, receiving and inventory. Part of large company projects including the Hardrock Hotel, Joe DiMaggio, Target, and Lowes Hotel.

8/2016 – 7/2018

Customer Service / Assistant Store Manager/Dry-clean USA, North Lauderdale, Florida

(Responsibilities include but not limited to):

Helped owner’s oversee entire store’s daily production

Earned management trust by serving as key holder, responsibly opening, and closing store.

Trained and mentored new hires to maximize performance with skilled, efficient, and knowledgeable team members.

Managed high call volume with tact and professionalism.

Printed customer bills, collected payments and recorded customer contact information.

Greeted customers entering store to ascertain what each person wanted or needed.

Provided an elevated customer experience to generate a loyal clientele.

Conferred with customers to understand needs, recommend products, and solve after-sale issues.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Accurately documented, researched, and resolved customer service issues.

Handled scheduling and routing of daily pickup and delivery customers (100-300 daily customers) / Inspected and tagged all items.

Kept accurate and detailed record of monthly inventory.

Assisted customers with any alteration needs and prepped items for seamstress.

6/2014 – 7/2016

(Stay at home Mom)

2/2010 -5/2014

Household Goods Coordinator / Customer Service /Superior Moving and Storage, Pompano Beach, Florida

Coordinated booked moves from origin to destination.

Made sure all customers were aware and fully understood company procedures and account policies.

Planning and routing relocation and storage.

Utilized exceptional communication to connect with customers, assess needs and present solutions.

Entered customer data into operating system, communicated service needs to operations department.

Updated customer accounts and system database with latest details to support accuracy/efficiency in future interactions.

Stayed on top of shipment locations and current status to update offices and customers.

Worked as a team with other department personnel and/or leadership team to be proactive and eliminate any possible service failures.

Reinforced established quality control standards, followed procedures for optimal customer interactions.

Set up survey appointments for the sales representatives and kept calendar up to date and thoroughly detailed.

Received and screened a high volume of internal and external communications, including email and mail.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Skills

* Proficient in MS Office Suite * Excellent customer service/customer relations skills * Thrive in fast-paced environment * Positive, forward-thinking attitude * SIRVA Systems experience * Multitasking and Prioritization * Goal Oriented * Communication skills * Problem Solver * Quality assurance* Shipping Coordination* Pallet jack experience* Cherry picker experience* Organization skills* Friendly, Positive attitude

Education

High School Diploma 2003, North Lauderdale Academy High School

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